Professional Certificate in HR Customer Relationship Management

Sunday, 15 February 2026 12:29:32

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of HR's customer-centric approach.

Designed for HR professionals, the Professional Certificate in HR Customer Relationship Management equips learners with the skills to build strong relationships with customers, stakeholders, and internal teams.

Through this program, you'll gain a deep understanding of CRM principles, tools, and best practices, enabling you to drive business growth, improve customer satisfaction, and enhance organizational performance.

Some key topics covered include CRM strategy, customer engagement, data analysis, and process improvement.

By the end of the program, you'll be equipped to implement effective CRM solutions, measure their impact, and continuously improve your organization's customer relationship management capabilities.

Take the first step towards becoming a customer relationship management expert and explore this program further to discover how it can transform your HR function.

Customer Relationship Management is at the heart of this Professional Certificate in HR, equipping you with the skills to build strong, lasting relationships with customers. By mastering CRM principles, you'll enhance customer satisfaction, drive business growth, and stay ahead of the competition. Key benefits include improved communication, data analysis, and process optimization. Career prospects are vast, with opportunities in various industries, from finance to healthcare. Unique features of the course include interactive modules, real-world case studies, and expert guest lectures. Develop a comprehensive understanding of HR Customer Relationship Management and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems • HR Customer Relationship Management (HR CRM) Implementation • Effective Communication in HR Customer Relationship Management • HR Customer Relationship Management (HR CRM) Tools and Software • Building Strong Relationships in HR Customer Relationship Management • HR Customer Relationship Management (HR CRM) Metrics and Analysis • Managing Customer Expectations in HR Customer Relationship Management • HR Customer Relationship Management (HR CRM) Best Practices • HR Customer Relationship Management (HR CRM) and Employee Engagement • Measuring the Success of HR Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in HR Customer Relationship Management

The Professional Certificate in HR Customer Relationship Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to effectively manage customer relationships in a human resources context.
This program focuses on teaching learners how to build strong relationships with customers, understand their needs, and provide them with excellent service, resulting in increased customer satisfaction and loyalty.
Upon completion of the program, learners will be able to demonstrate their understanding of HR customer relationship management principles and practices, including customer service skills, communication strategies, and conflict resolution techniques.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace.
The program is highly relevant to the HR industry, as it addresses the growing need for organizations to prioritize customer relationships and experience in order to stay competitive in the market.
By completing this program, learners can enhance their career prospects and take on more senior roles within their organization, such as HR Business Partner or Customer Experience Manager.
The program is also relevant to other industries, such as sales, marketing, and customer service, where effective customer relationship management is critical to success.
Overall, the Professional Certificate in HR Customer Relationship Management is a valuable investment for anyone looking to develop their skills and knowledge in this area and advance their career in the HR industry or beyond.

Why this course?

Professional Certificate in HR Customer Relationship Management is highly significant in today's market, where customer satisfaction and retention are crucial for business success. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that customer relationship management (CRM) is essential for their business (Source: CIPD, 2020).
UK Employers' Perception of CRM Percentage
Essential 75%
Important 62%
Not Important 3%

Who should enrol in Professional Certificate in HR Customer Relationship Management?

Ideal Audience for Professional Certificate in HR Customer Relationship Management Are you a Human Resources professional looking to enhance your skills in managing customer relationships in a fast-paced business environment?
Professionals with 2-5 years of experience in HR, customer service, or a related field In the UK, 1 in 5 HR professionals (21%) report that customer relationship management is a key area for improvement, highlighting the need for upskilling and reskilling.
Individuals seeking to advance their careers in HR, customer success, or related fields With the rise of digital transformation, 75% of UK businesses believe that customer relationship management is crucial for driving growth and competitiveness.
HR professionals looking to develop their skills in areas such as customer engagement, relationship building, and conflict resolution By investing in a Professional Certificate in HR Customer Relationship Management, you can enhance your employability, increase your earning potential, and stay ahead of the competition in the UK job market.