Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence

Monday, 16 February 2026 03:49:31

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer journeys, and this Professional Certificate is designed to help you harness its power.


Learn how to leverage AI-driven insights to enhance customer experiences, improve engagement, and drive business growth.


Some of the key topics you'll cover include: AI-powered chatbots, sentiment analysis, predictive analytics, and more.

Develop the skills to create personalized customer journeys that meet their unique needs and preferences.


Whether you're a marketing professional, customer success manager, or business analyst, this certificate will equip you with the knowledge to drive real results.


Take the first step towards transforming your organization's customer journey with AI. Explore this Professional Certificate today and discover how AI can help you deliver exceptional customer experiences.

Artificial Intelligence is revolutionizing customer journeys, and this Professional Certificate is designed to help you harness its power. By enhancing customer journeys with AI, you'll gain a competitive edge in the market and unlock new career opportunities. This course will teach you how to design and implement AI-driven solutions that deliver personalized experiences, improve customer engagement, and drive business growth. With AI at the forefront, you'll learn from industry experts and gain hands-on experience with tools like machine learning and natural language processing. Upon completion, you'll be equipped to drive business success and advance your career in AI-powered customer experience.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Journey Mapping with AI •
• Introduction to Natural Language Processing (NLP) •
• Chatbots and Virtual Assistants in Customer Service •
• Predictive Analytics for Personalized Customer Experiences •
• Machine Learning for Sentiment Analysis and Feedback •
• Voice UI and Conversational Design •
• Data Visualization for AI-Driven Customer Insights •
• Ethics and Bias in AI-Powered Customer Journeys •
• Implementing AI-Powered Customer Journey Automation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence

The Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence is a comprehensive program designed to equip learners with the skills and knowledge required to leverage AI in customer experience management.
This program focuses on teaching learners how to design and implement AI-driven customer journey maps, analyze customer behavior, and develop personalized experiences using machine learning algorithms.
Upon completion of the program, learners will be able to enhance customer journeys with AI, leading to increased customer satisfaction, loyalty, and retention.
The duration of the program is approximately 4 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The program is highly relevant to the retail, finance, healthcare, and technology industries, where AI-powered customer experience management is becoming increasingly important.
Learners will gain hands-on experience with popular AI tools and platforms, including chatbots, sentiment analysis, and predictive analytics.
The Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence is a valuable addition to any professional's skillset, demonstrating their ability to drive business growth through data-driven decision making.
By the end of the program, learners will be able to apply AI-driven customer journey enhancements to real-world business scenarios, driving tangible results and improving customer outcomes.
The program is designed to be flexible, with learners able to complete the coursework on their own schedule, making it ideal for working professionals and entrepreneurs.
Upon completion, learners will receive a professional certificate, recognized by employers and industry leaders worldwide.
The Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence is a game-changer for businesses looking to stay ahead of the competition by leveraging the power of AI in customer experience management.

Why this course?

Enhancing Customer Journeys with Artificial Intelligence is a vital aspect of today's market, with the UK being no exception. According to Google Charts, the adoption of AI in customer service has seen significant growth, with 71% of UK businesses using AI-powered chatbots by 2023 (Google Charts 3D Column Chart). This trend is expected to continue, with 85% of UK consumers expecting a personalized experience when interacting with businesses (Google Charts 3D Column Chart).
Year AI Adoption in Customer Service
2020 45%
2021 55%
2022 65%
2023 71%

Who should enrol in Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence?

Ideal Audience for Professional Certificate in Enhancing Customer Journeys with Artificial Intelligence This course is designed for business professionals and marketing specialists in the UK who want to stay ahead of the curve in customer experience and AI adoption.
Key Characteristics: - Typically work in customer-facing roles or have a background in marketing and sales
Industry Insights: - 71% of UK businesses believe that AI will have a significant impact on their industry by 2025 (Source: PwC)
Learning Objectives: - Gain a deep understanding of AI-powered customer journey enhancement
Target Skills: - Data analysis and interpretation