Professional Certificate in Emotional Intelligence in Customer Service

Friday, 12 September 2025 06:53:09

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Emotional Intelligence

is the foundation of exceptional customer service. It enables professionals to understand and manage their emotions, empathize with customers, and deliver personalized experiences.

By developing emotional intelligence, customer service representatives can build trust, resolve conflicts, and increase customer satisfaction.

Our Professional Certificate in Emotional Intelligence in Customer Service is designed for those who want to enhance their skills in managing emotions, improving relationships, and driving business success.

Through interactive modules and real-world scenarios, learners will gain practical knowledge on self-awareness, self-regulation, motivation, empathy, and social skills.

By the end of the program, learners will be equipped to handle challenging situations, communicate effectively, and provide exceptional customer experiences.

Take the first step towards becoming a customer service expert with emotional intelligence. Explore our program today and discover how it can transform your career!

Emotional Intelligence is the backbone of exceptional customer service, and our Professional Certificate in Emotional Intelligence in Customer Service will equip you with the skills to excel in this field. By developing your self-awareness, empathy, and social skills, you'll be able to emotional intelligence effectively handle customer complaints, build strong relationships, and drive business growth. With this course, you'll gain a deeper understanding of emotional intelligence principles and practices, as well as industry-specific tools and techniques. Upon completion, you'll enjoy career prospects in customer-facing roles, with opportunities to advance in management or leadership positions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Self-Awareness in Customer Service
• Emotional Regulation Techniques
• Empathy and Active Listening
• Conflict Resolution Strategies
• Effective Communication Skills
• Building Trust with Customers
• Managing Stress and Pressure
• Understanding Customer Needs and Expectations
• Developing a Positive Attitude
• Leading by Example in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Emotional Intelligence in Customer Service

The Professional Certificate in Emotional Intelligence in Customer Service is a comprehensive program designed to equip learners with the skills necessary to provide exceptional customer experiences.
This program focuses on developing emotional intelligence, which is critical in customer-facing roles, as it enables individuals to effectively manage their emotions and respond to customer needs in a professional manner.
Through a combination of theoretical knowledge and practical exercises, learners will gain a deeper understanding of emotional intelligence and its application in customer service.
The learning outcomes of this program include the ability to recognize and manage one's own emotions, empathize with customers, and develop effective communication skills.
The duration of the program is typically 4-6 months, with learners completing a series of modules and assignments to demonstrate their understanding of emotional intelligence in customer service.
The Professional Certificate in Emotional Intelligence in Customer Service is highly relevant to the customer service industry, as it addresses the growing need for businesses to prioritize customer experience and emotional intelligence.
By completing this program, learners can enhance their career prospects and contribute to delivering exceptional customer experiences in a variety of roles, from front-line customer service representatives to senior management positions.
The program is also relevant to industries such as retail, hospitality, and finance, where customer service is a critical aspect of business operations.
Overall, the Professional Certificate in Emotional Intelligence in Customer Service is an excellent choice for individuals looking to develop their skills in emotional intelligence and customer service, and enhance their career prospects in the process.

Why this course?

Emotional Intelligence in Customer Service is a vital skill set in today's market, with 71% of UK businesses considering it a key factor in employee performance (Source: CIPD, 2020). A Professional Certificate in Emotional Intelligence can enhance customer service skills, leading to increased job satisfaction, reduced stress, and improved relationships with clients.
Statistic Value
Emotional Intelligence in Customer Service Highly valued by UK businesses
Job Satisfaction Increased by 25% with Emotional Intelligence training
Stress Reduction Reduced by 30% with Emotional Intelligence training

Who should enrol in Professional Certificate in Emotional Intelligence in Customer Service?

Emotional Intelligence in Customer Service Ideal Audience
Customer service professionals Those working in customer-facing roles, particularly in the UK, are likely to benefit from this certificate. According to a survey by the Chartered Institute of Marketing, 70% of UK consumers consider customer service to be an essential factor when making a purchase decision.
New entrants to the industry Individuals new to customer service may find this certificate helpful in developing their emotional intelligence and improving their performance. In the UK, the average customer service representative handles around 25 customer interactions per day, highlighting the importance of effective communication and emotional regulation.
Career advancement seekers Those looking to progress in their careers may benefit from this certificate, as it can enhance their skills and demonstrate their commitment to continuous learning. In the UK, customer service professionals with high emotional intelligence are more likely to be promoted to senior roles.