Professional Certificate in Effective Complaint Handling

Saturday, 14 February 2026 15:20:12

International applicants and their qualifications are accepted

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Overview

Overview

Complaint handling

is a crucial aspect of any organization, and effective complaint handling is essential for building trust with customers. This course is designed for frontline staff and managers who want to learn how to handle complaints in a professional and efficient manner.

Some key skills you'll learn include active listening, empathy, and problem-solving, as well as how to document and escalate complaints.

By the end of this course, you'll be able to:

analyze customer complaints, respond professionally, and resolve issues quickly and fairly.

Don't miss out on this opportunity to improve your complaint handling skills and take your career to the next level. Explore our Professional Certificate in Effective Complaint Handling today and start building a reputation for excellence in customer service.

Complaint Handling is a vital skill in any industry, and our Professional Certificate in Effective Complaint Handling will equip you with the knowledge and expertise to excel in this field. By mastering the art of complaint handling, you'll be able to complaint handling effectively, reducing customer dissatisfaction and increasing loyalty. This course will teach you how to analyze complaints, resolve issues, and implement improvements, leading to enhanced customer satisfaction and reputation. With complaint handling skills, you'll enjoy better career prospects, including roles in customer service, operations, and management. Our unique approach combines theoretical knowledge with practical tools and techniques.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Complaint Handling Framework • Understanding Customer Expectations • Empathy and Active Listening Skills • Conflict Resolution Strategies • Empowerment of Frontline Staff • Communication Skills for Complaint Handlers • Empathetic Language and Tone • Problem-Solving and Resolution Techniques • Measuring Complaint Handling Effectiveness • Continuous Improvement and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Effective Complaint Handling

The Professional Certificate in Effective Complaint Handling is a comprehensive program designed to equip learners with the necessary skills and knowledge to handle complaints effectively in various industries, including customer service, healthcare, and finance.
This certificate program focuses on teaching learners how to identify, analyze, and resolve complaints in a fair and timely manner, ensuring that customers receive excellent service and that organizations maintain a positive reputation.
Upon completion of the program, learners can expect to gain the following learning outcomes: effective complaint handling strategies, conflict resolution techniques, and communication skills to resolve customer complaints.
The duration of the Professional Certificate in Effective Complaint Handling is typically 4-6 months, with learners completing a series of online modules and assignments that assess their understanding of the subject matter.
The program is highly relevant to industries that deal with customer complaints on a regular basis, such as customer service, call centers, and healthcare organizations.
By completing this certificate program, learners can enhance their career prospects and demonstrate their expertise in effective complaint handling, which is a valuable skill in today's service-oriented economy.
The Professional Certificate in Effective Complaint Handling is offered by reputable institutions and is recognized globally, making it an excellent choice for individuals looking to upskill or reskill in this area.
The program is designed to be flexible and accessible, with learners able to complete the coursework at their own pace and on their own schedule, making it an ideal option for working professionals and individuals with busy lifestyles.
Overall, the Professional Certificate in Effective Complaint Handling is a valuable investment for anyone looking to improve their customer service skills and become a more effective complaint handler.

Why this course?

Effective Complaint Handling is a crucial aspect of customer service in today's market, with the UK experiencing a significant rise in customer complaints. According to a study by the UK's Office of Fair Trading, there were over 13.4 million complaints made in 2020, with an average of 36,000 complaints per day. This highlights the importance of having a well-structured complaint handling process in place.
Year Number of Complaints
2019 12.8 million
2020 13.4 million
2021 14.1 million

Who should enrol in Professional Certificate in Effective Complaint Handling ?

Effective Complaint Handling is ideal for
managers and supervisors who want to improve their team's complaint handling skills, ensuring they can resolve issues efficiently and effectively, reducing customer complaints and improving customer satisfaction ratings.
customer service representatives who need to handle customer complaints in a professional and empathetic manner, understanding the importance of active listening, problem-solving, and conflict resolution in resolving complaints.
HR professionals who want to develop their knowledge of complaint handling policies, procedures, and best practices, ensuring they can support their organization in maintaining high standards of customer service and employee relations.
those working in the public sector in the UK, where complaints about public services are a common occurrence, and effective complaint handling is crucial in maintaining public trust and confidence in government agencies and institutions.