Professional Certificate in Digital Customer Relationship Management

Saturday, 14 February 2026 14:13:29

International applicants and their qualifications are accepted

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Overview

Overview

Digital Customer Relationship Management (DCRM) is a vital component of modern business strategy.

Designed for professionals seeking to enhance their skills in managing customer relationships in a digital environment, this Professional Certificate in DCRM is ideal for those looking to upskill and reskill.

Through this program, learners will gain a comprehensive understanding of the principles and best practices of DCRM, including customer data management, relationship building, and digital communication.

By mastering these skills, professionals can improve customer satisfaction, increase loyalty, and drive business growth.

Some key topics covered in the course include:

Customer Journey Mapping, Personalization and Segmentation, and Analytics and Reporting.

Whether you're looking to transition into a new role or advance in your current career, this Professional Certificate in DCRM can help you stay ahead of the curve.

Explore the world of DCRM and discover how you can transform your business with this cutting-edge program.

Digital Customer Relationship Management is a game-changer for businesses seeking to revolutionize their customer interactions. This Professional Certificate program equips you with the skills to manage customer relationships effectively, leveraging digital channels to drive engagement and loyalty. With this course, you'll gain a deep understanding of CRM software, data analysis, and customer-centric strategies. Unlock new career opportunities in sales, marketing, and customer success, and boost your earning potential. Unique features include personalized coaching, industry-specific case studies, and a supportive community of peers. Join the digital revolution and take your customer relationships to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Digital Marketing Strategies for CRM •
Data Analysis and Visualization in CRM •
Social Media Integration in CRM •
Artificial Intelligence (AI) in Customer Service •
Personalization and Segmentation in CRM •
Mobile and Voice-Activated CRM •
Cloud-Based CRM Systems and Migration •
Measuring and Optimizing CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Digital Customer Relationship Management

The Professional Certificate in Digital Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching learners how to leverage digital technologies to build strong relationships with customers, drive business growth, and improve customer satisfaction.
Upon completion of the program, learners can expect to gain a deep understanding of digital customer relationship management strategies, tactics, and best practices.
The learning outcomes of this program include the ability to analyze customer data, develop targeted marketing campaigns, and measure the effectiveness of customer relationship management initiatives.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments.
The Professional Certificate in Digital Customer Relationship Management is highly relevant to the marketing, sales, and customer service industries, where companies are increasingly looking for professionals who can effectively manage customer relationships in a digital environment.
By completing this program, learners can enhance their career prospects and take on more senior roles in customer relationship management, such as customer experience manager or digital marketing manager.
The program is also beneficial for entrepreneurs and small business owners who want to develop the skills and knowledge required to build strong customer relationships and drive business growth.
Overall, the Professional Certificate in Digital Customer Relationship Management is a valuable investment for anyone looking to develop the skills and knowledge required to succeed in the field of customer relationship management.

Why this course?

Digital Customer Relationship Management has become a crucial aspect of businesses in the UK, with 71% of companies using CRM software to manage customer interactions (Source: CIO UK). A Professional Certificate in Digital Customer Relationship Management can equip learners with the necessary skills to succeed in this field.
Industry Trends Statistics
Personalization 85% of customers expect a personalized experience (Source: Campaign Live)
Data Analytics 64% of businesses use data analytics to improve customer relationships (Source: BBC News)

Who should enrol in Professional Certificate in Digital Customer Relationship Management ?

Digital Customer Relationship Management is ideal for
Professionals seeking to upskill in the UK and enhance their customer service skills, with 71% of UK businesses relying on CRM systems to manage customer interactions.
Marketing and sales teams looking to improve their understanding of customer behavior and preferences, with 62% of UK marketers citing CRM as a key tool for personalization.
Business owners and managers seeking to boost customer loyalty and retention, with 85% of UK customers more likely to switch to a competitor if their loyalty is not rewarded.