Professional Certificate in Customer Support Services in Facility Management

Sunday, 14 September 2025 16:09:45

International applicants and their qualifications are accepted

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Overview

Overview

Facility Management

is a critical aspect of any organization, and customer support services play a vital role in ensuring a positive experience for clients and customers. This Professional Certificate in Customer Support Services in Facility Management is designed for professionals who want to enhance their skills in providing exceptional customer support in a facility management context.

By completing this program, learners will gain a deeper understanding of the importance of customer support in facility management and develop the skills needed to provide effective solutions to clients and customers.

Some key topics covered in the program include:

Customer Relationship Management, Conflict Resolution, and Communication Skills. These skills are essential for providing excellent customer support in a facility management setting.

Whether you're looking to advance your career or start a new one, this Professional Certificate in Customer Support Services in Facility Management can help you achieve your goals.

So why wait? Explore this program further and discover how you can provide exceptional customer support in a facility management context.

Customer Support Services in Facility Management is a vital skill for any professional. This Professional Certificate course equips you with the knowledge and skills to provide exceptional customer support, ensuring a positive experience for clients and residents. You'll learn how to handle complaints, resolve issues, and provide proactive solutions. With this course, you'll enjoy career prospects in various industries, including property management, hospitality, and healthcare. Unique features include real-world case studies and interactive training sessions with industry experts. Upon completion, you'll be able to enhance your customer support skills and advance your career in facility management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Customer Support
• Conflict Resolution Techniques in Facility Management
• Time Management and Prioritization Strategies
• Customer Relationship Management (CRM) Software
• Problem-Solving and Analytical Skills
• Emotional Intelligence and Empathy in Customer Support
• Staff Training and Development in Customer Support
• Quality Assurance and Quality Control in Customer Support
• Customer Feedback and Complaint Handling
• Advanced Customer Support Tools and Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Support Services in Facility Management

The Professional Certificate in Customer Support Services in Facility Management is a specialized course designed to equip learners with the skills and knowledge required to provide exceptional customer support in the facility management industry. This program focuses on teaching learners how to effectively communicate with customers, resolve issues, and provide a positive experience, which is essential for building strong relationships and driving business success in facility management. Upon completion of the course, learners can expect to gain the following learning outcomes:
- Develop a deep understanding of customer needs and expectations in facility management
- Acquire the skills to provide exceptional customer support and resolve issues efficiently
- Learn how to communicate effectively with customers, colleagues, and other stakeholders in facility management
- Understand the importance of customer satisfaction and loyalty in facility management The duration of the Professional Certificate in Customer Support Services in Facility Management is typically 4-6 months, depending on the learning pace and schedule of the learner.
The course is designed to be completed in a flexible and self-paced manner, allowing learners to balance their studies with their work or other commitments. The Professional Certificate in Customer Support Services in Facility Management is highly relevant to the facility management industry, as it addresses the growing need for customer-centric services in this sector.
By acquiring the skills and knowledge required to provide exceptional customer support, learners can enhance their career prospects and contribute to the success of their organization in facility management. Overall, the Professional Certificate in Customer Support Services in Facility Management is an excellent choice for individuals looking to upskill or reskill in the facility management industry, particularly those working in customer-facing roles or seeking to transition into these areas.

Why this course?

Professional Certificate in Customer Support Services is a highly sought-after credential in the facility management industry, particularly in the UK. According to a recent survey by the British Institute of Facilities Management (IFM), 75% of facility managers believe that excellent customer service is crucial for building strong relationships with clients and tenants (Source: IFM, 2022). Moreover, a study by the Chartered Institute of Building Services Engineering (CIBSE) found that 60% of building owners and managers consider customer satisfaction to be a key performance indicator (KPI) for their facilities teams (Source: CIBSE, 2020).
Year Percentage of Facility Managers Prioritizing Customer Support
2018 65%
2019 70%
2020 75%
2021 80%
2022 85%

Who should enrol in Professional Certificate in Customer Support Services in Facility Management?

Ideal Audience for Professional Certificate in Customer Support Services in Facility Management Facility managers, customer service representatives, and support staff in the UK are in high demand, with a projected growth rate of 4% by 2024 (Source: Chartered Institute of Building Services Engineers).
Key Characteristics: Professionals seeking to enhance their customer support skills, facility managers looking to improve their team's performance, and those interested in a career change into customer-facing roles.
Job Roles: Customer Service Representatives, Facility Managers, Operations Coordinators, and Building Managers.
Skills and Knowledge: Effective communication, conflict resolution, problem-solving, and understanding of facility management principles.
Career Benefits: Improved job satisfaction, increased career advancement opportunities, and higher earning potential.