Professional Certificate in Customer Service and Digital Marketing

Friday, 12 September 2025 07:12:41

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service and Digital Marketing


Develop the skills to deliver exceptional customer experiences and promote your brand effectively in today's digital landscape.


Customer Service and Digital Marketing is designed for professionals looking to enhance their skills in these areas. The course covers essential topics such as customer service strategies, digital marketing fundamentals, and social media management.

Learn how to build strong relationships with customers, create engaging content, and analyze campaign performance.


By the end of this course, you'll be equipped with the knowledge and tools to drive business growth and improve customer satisfaction.


Take the first step towards a career in customer service and digital marketing. Explore this course and discover how you can elevate your skills and advance your career.

Customer Service and Digital Marketing is a comprehensive course that equips you with the skills to deliver exceptional customer experiences and promote your brand effectively in the digital landscape. By mastering Customer Service and Digital Marketing, you'll gain a competitive edge in the job market and boost your career prospects. Key benefits include improved communication skills, enhanced customer engagement, and data-driven marketing strategies. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. With Customer Service and Digital Marketing, you'll be able to drive business growth, increase customer loyalty, and succeed in today's digital economy.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills
• Effective Communication Techniques
• Digital Marketing Fundamentals
• Social Media Marketing Strategies
• Email Marketing Campaigns
• Customer Relationship Management (CRM) Systems
• Data Analysis and Interpretation
• Search Engine Optimization (SEO)
• Content Creation and Copywriting
• Measuring and Evaluating Marketing Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Service and Digital Marketing

The Professional Certificate in Customer Service and Digital Marketing is a comprehensive program designed to equip learners with the skills and knowledge required to excel in today's fast-paced business environment.
This certificate program focuses on developing essential skills in customer service, digital marketing, and communication, enabling learners to effectively interact with customers, create engaging digital content, and drive business growth.
Upon completion of the program, learners can expect to gain a deeper understanding of customer service principles, including communication, problem-solving, and conflict resolution skills.
In digital marketing, learners will learn about search engine optimization (SEO), pay-per-click advertising (PPC), social media marketing, and email marketing, allowing them to develop a solid online presence and promote products or services effectively.
The program is designed to be completed in a short duration of 4-6 months, with flexible learning options that cater to working professionals and individuals with busy schedules.
The Professional Certificate in Customer Service and Digital Marketing is highly relevant to various industries, including retail, hospitality, finance, and e-commerce, where effective customer service and digital marketing skills are crucial for success.
By acquiring this certificate, learners can enhance their career prospects, increase their earning potential, and stay ahead of the competition in today's digital landscape.
The program is delivered by experienced instructors who have extensive industry experience, ensuring that learners receive high-quality training and support throughout their journey.
Upon completion of the program, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their commitment to ongoing learning and professional development.
The Professional Certificate in Customer Service and Digital Marketing is an excellent choice for individuals looking to upskill or reskill in a rapidly changing job market, and can be completed at their own pace, making it an ideal option for those with limited time or resources.

Why this course?

Professional Certificate in Customer Service and Digital Marketing is highly significant in today's market, where customer experience and online presence are crucial for businesses to thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that digital marketing is essential for their growth, while 60% of customers expect a personalized experience when interacting with brands online.
Digital Marketing Customer Service
62% of UK businesses invest in digital marketing (CIM, 2022) 80% of customers expect a positive customer service experience online (Convergys, 2020)
Digital marketing is expected to reach £1.3 trillion in the UK by 2025 (eMarketer, 2022) Customer service is a top priority for 70% of UK businesses, with 60% citing it as a key driver of customer loyalty (CIM, 2022)

Who should enrol in Professional Certificate in Customer Service and Digital Marketing?

Customer Service Digital Marketing
Ideal audience: Individuals seeking a career change or looking to upskill in the UK job market, with 1 in 5 jobs in the service sector relying on customer service skills (Source: ONS). Ideal audience: Marketing professionals, entrepreneurs, and small business owners in the UK, with 70% of online experiences starting with a search engine (Source: Hootsuite).
Key characteristics: Proactive, communicative, and problem-solving individuals with basic computer skills and a willingness to learn. Key characteristics: Creative, analytical, and results-driven individuals with experience in marketing or a related field, or those looking to transition into the industry.
Career goals: To secure a customer-facing role in a UK-based company, or to enhance digital marketing skills to drive business growth. Career goals: To advance in a marketing role, start a digital marketing agency, or work as a freelancer in the UK.