Professional Certificate in Customer Service Automation with AI

Tuesday, 16 September 2025 20:57:55

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Automation with AI

is designed for professionals seeking to enhance their skills in the rapidly evolving field of customer service.


Learn how to leverage AI-powered tools to automate routine tasks, improve efficiency, and deliver exceptional customer experiences.


Some key concepts covered in this course include: AI-powered chatbots, natural language processing, and machine learning algorithms.

Gain hands-on experience with popular customer service automation platforms and tools.


Develop the skills needed to drive business growth, increase customer satisfaction, and stay ahead of the competition.


Take the first step towards a more efficient and effective customer service strategy.

Customer Service Automation with AI is a game-changing course that revolutionizes the way you interact with customers. By leveraging artificial intelligence and automation, you'll learn to deliver exceptional customer experiences while increasing efficiency and reducing costs. This Professional Certificate program equips you with the skills to design and implement AI-powered chatbots, virtual assistants, and other automation solutions. With AI-driven insights, you'll gain a competitive edge in the job market, opening doors to exciting career opportunities in customer service, sales, and more. Join our community of innovators and start your journey to customer service automation today.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to Customer Service Automation with AI
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• Chatbot Development for Customer Engagement
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• Natural Language Processing (NLP) for Sentiment Analysis
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• Voice Assistant Technology for Customer Support
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• Machine Learning for Predictive Analytics in Customer Service
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• Conversational Design Principles for Effective Automation
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• Integration of AI-Powered Tools with Existing CRM Systems
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• Ethics and Bias in AI-Powered Customer Service Automation
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• Measuring Success and ROI of Customer Service Automation
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• Advanced Topics in Customer Service Automation with AI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Service Automation with AI

The Professional Certificate in Customer Service Automation with AI is a comprehensive program designed to equip learners with the skills and knowledge required to automate customer service processes using artificial intelligence (AI) and machine learning (ML) technologies.
This program focuses on teaching learners how to design, develop, and implement AI-powered chatbots, virtual assistants, and other automation tools to enhance customer experience and improve operational efficiency.
Upon completion of the program, learners will be able to demonstrate their understanding of AI and ML concepts, as well as their ability to apply these concepts to real-world customer service scenarios.
The program covers a range of topics, including AI and ML fundamentals, natural language processing (NLP), dialogue management, and automation tools and platforms.
Learners will also gain hands-on experience with popular AI and ML tools and platforms, such as Dialogflow, Microsoft Bot Framework, and Amazon Lex.
The Professional Certificate in Customer Service Automation with AI is a highly relevant program for professionals working in customer service, sales, marketing, and IT, as well as entrepreneurs and business owners looking to automate their customer service operations.
The program is designed to be completed in approximately 4-6 months, with learners able to earn a professional certificate upon completion.
The program is taught by industry experts and covers industry-relevant topics, making it an excellent choice for those looking to upskill or reskill in the field of customer service automation with AI.
Upon completion of the program, learners will be able to demonstrate their expertise in customer service automation with AI and will be well-equipped to take on leadership roles or start their own businesses in this field.
The Professional Certificate in Customer Service Automation with AI is a highly sought-after credential in the job market, with many employers requiring or preferring candidates with this level of expertise.
Overall, the Professional Certificate in Customer Service Automation with AI is an excellent choice for anyone looking to gain the skills and knowledge required to automate customer service processes using AI and ML technologies.

Why this course?

Customer Service Automation with AI has become a crucial aspect of businesses in the UK, with 71% of companies using automation to improve customer service (Source: CIPD, 2022). The demand for professionals with expertise in this field is on the rise, with a projected growth rate of 13% by 2025 (Source: Indeed, 2022).
Statistic Value
Number of companies using automation 71%
Projected growth rate of customer service automation professionals 13%

Who should enrol in Professional Certificate in Customer Service Automation with AI?

Customer Service Automation with AI is ideal for
Customer Service Professionals looking to upskill and stay ahead in the UK job market, where 1 in 5 customer service roles are expected to be automated by 2025 (Source: CIPD).
Business Owners and Managers seeking to improve customer experience and increase efficiency, with 70% of UK businesses using AI-powered chatbots to enhance their customer service (Source: Salesforce).
Digital Marketing Specialists looking to expand their skill set and offer more value to their clients, with 60% of UK marketers using AI to personalize customer interactions (Source: Econsultancy).