Professional Certificate in Customer Relationship Management with Machine Learning

Friday, 12 September 2025 22:27:28

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management with Machine Learning

is a professional certificate program designed for business professionals and marketing experts looking to enhance their skills in managing customer relationships using machine learning techniques.

Through this program, learners will gain a deep understanding of CRM principles, machine learning algorithms, and data analysis tools to create personalized customer experiences.

Some key topics covered include customer segmentation, predictive analytics, and chatbot development.

By the end of the program, learners will be equipped with the knowledge and skills to implement effective CRM strategies and drive business growth.

Explore this program further to learn more about how you can apply machine learning to improve customer relationships and drive business success.

Customer Relationship Management with Machine Learning is a comprehensive course that equips you with the skills to revolutionize customer interactions using CRM and Machine Learning techniques. By mastering this course, you'll gain a deep understanding of how to analyze customer data, identify patterns, and make data-driven decisions to enhance customer satisfaction and loyalty. With CRM skills, you'll be able to streamline sales processes, improve customer engagement, and increase revenue. The course also covers the application of Machine Learning algorithms to predict customer behavior, personalize experiences, and drive business growth.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Machine Learning Fundamentals • Data Preprocessing Techniques • Supervised and Unsupervised Learning • Natural Language Processing (NLP) for CRM • Predictive Analytics in CRM • Customer Segmentation using Clustering • Text Analysis and Sentiment Analysis • CRM Data Mining and Visualization • Building a CRM Chatbot using NLP • Measuring CRM Performance using Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management with Machine Learning

The Professional Certificate in Customer Relationship Management with Machine Learning is a comprehensive program designed to equip learners with the skills necessary to effectively manage customer relationships using machine learning techniques. This program focuses on teaching learners how to leverage machine learning algorithms to analyze customer data, identify patterns, and make data-driven decisions that drive business growth and customer satisfaction. Upon completion of the program, learners can expect to gain a deep understanding of customer relationship management principles, machine learning concepts, and data analysis techniques, enabling them to develop and implement effective CRM strategies that drive business success. The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace. The Professional Certificate in Customer Relationship Management with Machine Learning is highly relevant to professionals working in industries such as finance, healthcare, and e-commerce, where customer relationship management is critical to driving business growth and customer loyalty. Learners can expect to gain a competitive edge in the job market by acquiring the skills and knowledge necessary to effectively manage customer relationships using machine learning techniques, making them more attractive to potential employers. The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace, making it an ideal option for working professionals and individuals looking to upskill or reskill in the field of customer relationship management with machine learning.

Why this course?

Customer Relationship Management with Machine Learning has become a vital skill in today's market, with the UK's customer service industry projected to reach £43.8 billion by 2025, according to a report by the Centre for Retail Research. This growth is driven by the increasing demand for personalized experiences and efficient customer interactions.
Year Projected Value (£ billion)
2020 34.6
2023 38.2
2025 43.8

Who should enrol in Professional Certificate in Customer Relationship Management with Machine Learning?

Customer Relationship Management (CRM) professionals are in high demand, with the UK's CRM market expected to reach £3.5 billion by 2025, growing at a CAGR of 10.3%.
Those with expertise in Machine Learning (ML) are particularly sought after, with 71% of UK businesses using ML in their CRM systems. This course is ideal for marketing, sales, and customer service professionals looking to upskill and stay ahead of the competition.
Individuals with a basic understanding of CRM software and data analysis are also welcome to join, as the course will cover the fundamentals of ML and its application in CRM. By the end of the course, learners will be able to design and implement effective CRM strategies using ML, driving business growth and customer satisfaction.