Professional Certificate in Customer Relationship Management with Chatbots

Saturday, 13 September 2025 16:42:26

International applicants and their qualifications are accepted

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Overview

Overview

Chatbots

are revolutionizing the way businesses interact with customers, and a Professional Certificate in Customer Relationship Management with Chatbots is essential for anyone looking to stay ahead in this field. This program is designed for customer service professionals and business owners who want to learn how to leverage chatbots to enhance customer experience and drive sales.

Through this program, you'll gain a deep understanding of chatbot technology, including natural language processing, machine learning, and integration with CRM systems.

By the end of this program, you'll be able to design, develop, and deploy chatbots that provide personalized customer support, improve response times, and increase customer satisfaction.

Don't miss out on this opportunity to upskill and reskill in the field of customer relationship management with chatbots. Explore this program further to learn more about how you can transform your business with the power of chatbots.

Chatbots are revolutionizing the way businesses interact with customers, and this Professional Certificate in Customer Relationship Management with Chatbots will equip you with the skills to harness their power. By learning how to design, develop, and deploy effective chatbot solutions, you'll gain a competitive edge in the job market. This course offers Chatbots training, along with a deep dive into CRM principles, data analysis, and customer service strategies. You'll also explore the latest trends and technologies in Chatbots and CRM, ensuring you're always up-to-date. With this certification, you'll be poised for a successful career in customer-facing roles.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to Customer Relationship Management (CRM) Systems •
• Chatbot Fundamentals: Understanding Natural Language Processing (NLP) •
• Designing Effective Chatbot Conversations and Dialogues •
• Building and Integrating Chatbots with CRM Systems •
• Chatbot Analytics and Performance Metrics •
• Personalization and Segmentation in Chatbot Interactions •
• Chatbot Security and Data Protection Best Practices •
• Measuring Customer Satisfaction with Chatbot-Driven Support •
• Advanced Chatbot Development: Machine Learning and AI Integration •
• Best Practices for Chatbot Training and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management with Chatbots

The Professional Certificate in Customer Relationship Management with Chatbots is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships using chatbots. This program focuses on teaching learners how to design, develop, and implement chatbot-based customer relationship management systems, enabling them to improve customer engagement, reduce support costs, and increase overall customer satisfaction. Upon completion of the program, learners can expect to gain the following learning outcomes:
- Understand the principles of customer relationship management and its application in a chatbot-based environment
- Design and develop chatbot-based customer relationship management systems
- Implement and integrate chatbots into existing CRM systems
- Analyze and optimize chatbot performance using data-driven insights
- Develop a customer-centric approach to CRM using chatbots The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
Throughout the program, learners will have access to a range of resources, including video lectures, interactive simulations, and real-world case studies, to help them develop practical skills and knowledge.
The Professional Certificate in Customer Relationship Management with Chatbots is highly relevant to the customer service and technology industries, where chatbots are increasingly being used to improve customer engagement and support.
By completing this program, learners can enhance their career prospects and stay ahead of the curve in a rapidly evolving industry.

Why this course?

Customer Relationship Management with Chatbots has become a crucial aspect of businesses in the UK, with 71% of companies using chatbots to enhance customer experience (Source: Statista).
Year Number of Businesses Using Chatbots
2018 34%
2019 44%
2020 55%
2021 64%
2022 71%

Who should enrol in Professional Certificate in Customer Relationship Management with Chatbots?

Customer Relationship Management with Chatbots is ideal for professionals seeking to enhance their skills in the UK, where 71% of businesses use chatbots to improve customer service.
Key characteristics of the ideal audience include: - Customer-facing roles in industries such as finance, healthcare, and retail, where 62% of UK businesses have experienced a significant increase in customer inquiries via chatbots.
- Proficiency in CRM software and basic programming skills, with 45% of UK professionals reporting a desire to learn more about chatbot development. - A willingness to adapt to new technologies and stay up-to-date with industry trends, as 55% of UK businesses plan to invest in chatbot development within the next two years.
- A strong understanding of customer needs and expectations, with 80% of UK customers preferring to interact with businesses through chatbots. - The ability to analyze data and make informed decisions, as 60% of UK businesses use chatbot analytics to measure customer engagement.