Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization

Saturday, 14 February 2026 07:41:08

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) with AI-Enhanced Personalization

Learn to leverage AI-driven technologies to revolutionize customer interactions and drive business growth.

Designed for professionals seeking to upskill in the field of CRM, this program equips learners with the knowledge and tools necessary to create personalized customer experiences.

Through a combination of theoretical foundations and practical applications, participants will gain insights into AI-powered CRM strategies, data analysis, and customer segmentation.

Develop skills in using AI-enhanced tools to analyze customer behavior, predict preferences, and tailor marketing campaigns for maximum impact.

Enhance your career prospects and stay ahead in the competitive landscape by acquiring expertise in AI-Enhanced Personalization in CRM.

Explore this program further to discover how you can transform customer relationships and drive business success.

Customer Relationship Management with AI-Enhanced Personalization is a comprehensive course that equips professionals with the skills to deliver exceptional customer experiences. By leveraging AI-driven tools, learners will gain the ability to personalize interactions, predict customer needs, and optimize relationships. This course offers numerous benefits, including improved customer satisfaction, increased loyalty, and enhanced business growth. Career prospects are vast, with opportunities in sales, marketing, and customer service. Unique features include AI-powered analytics and data-driven decision-making, ensuring learners stay ahead of the curve. With this certificate, professionals can drive business success and stay competitive in the market.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Data-Driven Decision Making in CRM • AI-Enhanced Personalization Strategies • Chatbots and Virtual Assistants in CRM • Predictive Analytics for Customer Segmentation • Sentiment Analysis and Emotional Intelligence • Social Media Integration in CRM Systems • Mobile Optimization for Customer Engagement • CRM Data Governance and Security • Measuring ROI and Customer Satisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization

The Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-facing roles, leveraging the power of Artificial Intelligence (AI) and Machine Learning (ML) for personalized experiences.
Through this program, learners will gain a deep understanding of CRM principles, including data analysis, customer segmentation, and relationship management, as well as AI-driven techniques for personalization, such as predictive analytics and chatbots.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that culminate in a final project demonstrating their ability to apply CRM and AI principles in a real-world setting.
Industry relevance is a key aspect of this program, as it prepares learners to work in a rapidly evolving business landscape where customer expectations are increasingly driven by AI-powered personalization. By the end of the program, learners will have the skills and knowledge to drive business growth, improve customer satisfaction, and stay ahead of the competition.
Upon completion, learners can expect to earn a Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization, which is recognized by employers and industry leaders worldwide as a mark of excellence in CRM and AI skills.
With its focus on practical application and real-world examples, this program is ideal for professionals looking to upskill or reskill in CRM and AI, as well as those interested in pursuing a career in customer-facing roles with a focus on personalization and relationship management.

Why this course?

Customer Relationship Management with AI-Enhanced Personalization is a vital skill in today's market, with the UK's customer service industry projected to reach £43.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay ahead, professionals need to understand the significance of this field.
Key Statistics
Number of customers in the UK: 64.2 million (Source: ONS)
Customer service spend in the UK: £43.8 billion (Source: Statista)
Growth rate of customer service spend in the UK: 4.5% (Source: Statista)

Who should enrol in Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization?

Ideal Audience for Professional Certificate in Customer Relationship Management with AI-Enhanced Personalization Are you a business professional looking to upskill in the rapidly evolving field of customer relationship management?
Key Characteristics: Professionals in sales, marketing, customer success, and IT seeking to enhance their skills in CRM, AI, and data analysis.
Industry Insights: In the UK, 75% of businesses believe that AI will significantly impact their customer relationships by 2025, highlighting the need for professionals to develop AI-enhanced skills.
Job Roles: Customer Relationship Managers, Sales Enablement Specialists, Marketing Automation Professionals, and Data Analysts seeking to leverage AI for personalized customer experiences.
Learning Objectives: Gain hands-on experience in CRM software, develop AI-driven personalization strategies, and analyze customer data to inform business decisions.