Professional Certificate in Customer Relationship Management with AI

Saturday, 14 February 2026 09:50:26

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management with AI


This professional certificate program is designed for business professionals looking to enhance their skills in managing customer relationships using artificial intelligence.


Learn how to leverage AI-powered tools to analyze customer data, personalize interactions, and drive business growth.


Develop a deep understanding of CRM principles, AI technologies, and data analytics to make informed decisions that drive customer satisfaction and loyalty.


Gain practical skills in implementing AI-driven CRM strategies, improving customer engagement, and increasing revenue.


Take the first step towards a career in AI-powered CRM and explore this exciting field further.

Customer Relationship Management with AI is a game-changing certification that equips you with the skills to revolutionize customer interactions. By mastering Customer Relationship Management with AI, you'll gain a competitive edge in the job market and unlock lucrative career prospects in industries like sales, marketing, and customer service. This course offers AI-powered tools to analyze customer data, personalize experiences, and drive business growth. With Customer Relationship Management with AI, you'll learn to leverage machine learning, natural language processing, and data analytics to deliver exceptional customer experiences. Boost your career with this cutting-edge certification and stay ahead in the industry.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Analysis for CRM using AI and Machine Learning •
• Customer Segmentation and Profiling with AI •
• Chatbots and Virtual Assistants in CRM •
• Predictive Analytics for Sales Forecasting •
• Sentiment Analysis and Opinion Mining •
• Text Analytics and Natural Language Processing •
• Social Media Listening and Customer Engagement •
• Personalization and Recommendation Systems •
• CRM Integration with AI-powered Tools and Platforms

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management with AI

The Professional Certificate in Customer Relationship Management with AI is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in a digital age.
This program focuses on the application of Artificial Intelligence (AI) and Machine Learning (ML) in customer relationship management, enabling learners to develop data-driven strategies that drive business growth and customer satisfaction.
Upon completion of the program, learners can expect to gain a deep understanding of customer relationship management principles, including customer segmentation, personalization, and loyalty management.
The program also covers the use of AI and ML in customer service, including chatbots, sentiment analysis, and predictive analytics.
Learners will have the opportunity to apply their knowledge and skills in a real-world setting through a capstone project, where they will work with a client to develop a customer relationship management strategy that incorporates AI and ML.
The duration of the program is typically 12 weeks, with learners completing a series of online modules and assignments.
The program is highly relevant to the customer relationship management industry, as companies continue to adopt AI and ML technologies to improve customer engagement and loyalty.
Learners can expect to gain a competitive edge in the job market, with many employers seeking professionals who have expertise in customer relationship management and AI.
The program is designed to be completed in a flexible online format, making it accessible to learners from around the world.
Upon completion of the program, learners will receive a Professional Certificate in Customer Relationship Management with AI, which can be added to their resume or LinkedIn profile.
The program is taught by industry experts who have extensive experience in customer relationship management and AI.
Learners can expect to receive support from the program instructors and peers throughout the program, ensuring a supportive and collaborative learning environment.
The Professional Certificate in Customer Relationship Management with AI is a valuable investment for anyone looking to advance their career in customer relationship management or AI.

Why this course?

Customer Relationship Management with AI has become a crucial aspect of businesses in the UK, with 71% of companies using CRM software to manage customer interactions (Source: CIO.co.uk). The integration of Artificial Intelligence (AI) in CRM has further enhanced its significance, enabling businesses to personalize customer experiences and improve sales outcomes.
Industry Trends Statistics
Increased use of AI in CRM 85% of companies plan to increase AI adoption in CRM by 2025 (Source: Gartner)
Personalized customer experiences Companies using AI-powered CRM see a 25% increase in customer satisfaction (Source: Forbes)

Who should enrol in Professional Certificate in Customer Relationship Management with AI?

Customer Relationship Management with AI is ideal for professionals seeking to enhance their skills in managing customer interactions, leveraging AI-powered tools to drive business growth and improve customer satisfaction.
Industry Professionals Those working in sales, marketing, customer service, and IT can benefit from this certification, particularly in the UK where 71% of businesses report using AI to improve customer experience.
Job Roles The certification is suitable for those in roles such as customer success managers, account managers, and business analysts, who can apply their knowledge to drive revenue growth and customer loyalty.
Career Advancement By acquiring this certification, professionals can demonstrate their expertise in CRM with AI and advance their careers, with 64% of UK employers reporting that they would be more likely to hire a candidate with AI-related skills.