Professional Certificate in Customer Relationship Management in the Digital Age

Tuesday, 17 February 2026 22:29:59

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) in the digital age

is a vital skill for professionals seeking to excel in today's fast-paced business landscape.

With the rise of digital technologies, effective CRM has become increasingly important for building strong customer relationships and driving business growth.

Our Professional Certificate in Customer Relationship Management in the Digital Age is designed for professionals who want to develop the skills and knowledge needed to succeed in this field.

Some of the key topics covered in this course include: customer relationship management strategies, digital marketing, data analysis, and more.

By the end of this course, learners will have gained a comprehensive understanding of how to apply CRM principles in a digital context.

Whether you're looking to advance your career or start a new one, this course is perfect for anyone interested in learning more about CRM in the digital age.

So why wait? Explore our Professional Certificate in Customer Relationship Management in the Digital Age today and take the first step towards building strong customer relationships and driving business success.

Customer Relationship Management in the digital age is a vital skill for any business professional. This Professional Certificate course equips you with the knowledge and tools to build strong, lasting relationships with customers. By mastering CRM, you'll gain insights into customer behavior and preferences, enabling you to tailor your approach and drive sales growth. With a focus on digital marketing and analytics, this course covers data-driven decision making and personalization techniques. Upon completion, you'll be equipped to excel in roles such as CRM Manager, Sales Analyst, or Digital Marketing Specialist, with career prospects in various industries.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Digital Marketing Strategies for CRM •
Social Media Marketing in CRM •
Data Analysis and Visualization for CRM •
Customer Journey Mapping and Segmentation •
Personalization and Personal Selling in CRM •
Mobile and Voice-Activated CRM •
Artificial Intelligence (AI) and Machine Learning (ML) in CRM •
Cloud-Based CRM Systems and Integration •
Measuring and Optimizing CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in the Digital Age

The Professional Certificate in Customer Relationship Management in the Digital Age is a comprehensive program designed to equip learners with the skills and knowledge required to excel in today's fast-paced business environment.
This program focuses on teaching learners how to build strong relationships with customers, leveraging digital tools and strategies to drive business growth and success.
Upon completion of the program, learners can expect to gain a range of skills, including digital marketing, data analysis, and customer service, all of which are essential for effective customer relationship management in the digital age.
The program is typically completed in 4-6 months, with learners attending classes on a part-time basis, allowing them to balance their studies with work and other commitments.
The Professional Certificate in Customer Relationship Management in the Digital Age is highly relevant to the hospitality, retail, and service industries, where customer relationships are critical to driving business success.
Learners who complete the program will gain a competitive edge in the job market, with many employers seeking candidates with expertise in customer relationship management and digital marketing.
The program is also designed to be flexible, with learners able to study at their own pace and on their own schedule, making it an ideal option for working professionals and entrepreneurs.
Overall, the Professional Certificate in Customer Relationship Management in the Digital Age is a valuable investment for anyone looking to enhance their skills and knowledge in this critical area of business.
By the end of the program, learners will be equipped with the skills and confidence to build strong, lasting relationships with customers, drive business growth, and succeed in today's competitive marketplace.
The program is delivered by experienced instructors who have extensive experience in customer relationship management and digital marketing, ensuring that learners receive high-quality instruction and support throughout their studies.
Throughout the program, learners will have access to a range of digital tools and resources, including software, templates, and online platforms, which will help them to develop their skills and knowledge in a practical and hands-on way.
The Professional Certificate in Customer Relationship Management in the Digital Age is a highly respected and recognized qualification, with many employers and industry organizations seeking candidates with this level of expertise.
By completing the program, learners will be able to demonstrate their expertise in customer relationship management and digital marketing, opening up new career opportunities and advancing their careers in this critical area of business.

Why this course?

Customer Relationship Management is a vital skill in today's digital market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses must adopt CRM strategies that leverage technology and data analytics.
Year Value (£ billion)
2020 43.8
2019 42.9
2018 41.9

Who should enrol in Professional Certificate in Customer Relationship Management in the Digital Age?

Customer Relationship Management (CRM) in the Digital Age is ideal for
Professionals seeking to enhance their skills in sales, marketing, and customer service in the UK, where 70% of businesses report that CRM is crucial for their success (Source: CIPD)
Digital marketers looking to improve their understanding of customer data and analytics and how to leverage CRM tools to drive business growth, with 61% of UK marketers citing CRM as a key tool for their strategy (Source: Econsultancy)
Business owners and managers seeking to optimize their customer experience and increase revenue and stay ahead of the competition, with 55% of UK businesses reporting that CRM helps them to improve customer satisfaction (Source: Salesforce)