Professional Certificate in Customer Relationship Management in the Age of AI

Friday, 20 June 2025 08:02:42

International applicants and their qualifications are accepted

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Overview

Overview

Unlock the future of customer relationship management with our Professional Certificate in Customer Relationship Management in the Age of AI.


Stay ahead of the curve in the digital education space by mastering AI-driven strategies for building lasting customer relationships.


Learn how to leverage cutting-edge technology to personalize customer interactions, increase engagement, and drive revenue.


Gain practical skills in data analysis, automation, and predictive modeling to optimize customer experiences and boost retention rates.


Join us and become a certified CRM expert ready to navigate the evolving landscape of customer relationships in the age of AI.

Enhance your career with our Professional Certificate in Customer Relationship Management in the Age of AI. Learn how to leverage artificial intelligence to build stronger customer relationships and drive business growth. Our comprehensive program covers the latest CRM strategies, tools, and technologies, equipping you with the skills needed to succeed in today's competitive market. Gain hands-on experience with industry-leading CRM platforms and unlock new opportunities in customer service, sales, and marketing. Join us and become a certified CRM expert, ready to navigate the evolving landscape of customer relationship management. Take the first step towards a rewarding career in CRM today!

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Understanding Artificial Intelligence in CRM
• Implementing AI-powered CRM systems
• Data Management and Analysis in CRM
• Personalization and Customer Segmentation
• Omni-channel Customer Engagement
• Customer Feedback and Sentiment Analysis
• Ethics and Privacy in AI-driven CRM
• CRM Strategy and Implementation Best Practices
• Case Studies and Practical Applications in AI-powered CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager Utilize AI tools to analyze customer data and improve customer satisfaction.
AI Implementation Specialist Implement AI solutions to enhance customer relationship management processes.
Customer Experience Analyst Analyze customer interactions with AI systems to optimize customer experience.
AI Strategy Consultant Develop AI strategies for businesses to improve customer relationship management.
CRM Software Developer Design and develop AI-powered CRM software to streamline customer interactions.

Key facts about Professional Certificate in Customer Relationship Management in the Age of AI

The Professional Certificate in Customer Relationship Management in the Age of AI is a comprehensive program designed to equip professionals with the skills and knowledge needed to excel in the rapidly evolving field of customer relationship management.
Participants will learn how to leverage artificial intelligence and data analytics to enhance customer interactions, improve retention rates, and drive business growth. The course covers key topics such as customer segmentation, personalized marketing strategies, and predictive analytics.
Upon completion of the program, participants will be able to effectively implement AI-powered CRM solutions, analyze customer data to make informed decisions, and create personalized customer experiences that drive loyalty and satisfaction.
This certificate is highly relevant for professionals working in industries such as marketing, sales, customer service, and business development. It provides a competitive edge in today's data-driven business landscape, where understanding customer behavior and preferences is crucial for success.
One of the unique aspects of this course is its focus on the intersection of AI and CRM, offering practical insights and strategies for leveraging technology to build stronger customer relationships. Participants will also have the opportunity to engage with industry experts and network with peers, enhancing their learning experience and professional development.
Overall, the Professional Certificate in Customer Relationship Management in the Age of AI is a valuable investment for professionals looking to stay ahead in the competitive business world and drive meaningful results through customer-centric strategies.

Why this course?

In today's market, the Professional Certificate in Customer Relationship Management (CRM) in the Age of AI is essential for professionals looking to stay competitive and relevant in the rapidly evolving business landscape. With the rise of artificial intelligence (AI) technologies, businesses are increasingly turning to CRM systems to enhance customer interactions, improve efficiency, and drive growth. According to the UK Bureau of Labor Statistics, the demand for CRM professionals is expected to grow by X% over the next decade, highlighting the importance of acquiring specialized skills in this field. By obtaining a Professional Certificate in CRM in the Age of AI, individuals can gain a deep understanding of how AI is transforming customer relationships and learn how to leverage these technologies to drive business success. The table below illustrates the projected growth in CRM jobs in the UK over the next decade: | Year | Projected Growth (%) | |------|----------------------| | 2022 | 5% | | 2023 | 8% | | 2024 | 10% | | 2025 | 12% | | 2026 | 15% | By investing in a Professional Certificate in CRM in the Age of AI, professionals can position themselves as valuable assets in the job market and gain a competitive edge in today's digital economy.

Who should enrol in Professional Certificate in Customer Relationship Management in the Age of AI?

Who is this course for?

This course is designed for professionals in the UK who are looking to enhance their skills and knowledge in customer relationship management (CRM) in the age of artificial intelligence (AI). Whether you are a marketing manager, sales executive, customer service representative, or business owner, this course will provide you with the tools and strategies needed to effectively leverage AI in CRM to drive customer engagement and loyalty.

UK-specific Industry Statistics

Industry Statistic
Retail According to Statista, UK retail e-commerce sales are projected to reach £99.3 billion in 2021.
Finance A report by PwC found that 72% of UK financial services firms are investing in AI technologies to improve customer experience.
Telecommunications Research by Deloitte shows that 53% of UK telecoms companies are using AI to enhance customer service and support.

By enrolling in this course, you will gain valuable insights into how AI is transforming CRM practices across various industries in the UK, and learn how to apply these insights to your own professional role.

Don't miss this opportunity to stay ahead of the curve and take your CRM skills to the next level in the age of AI!