Professional Certificate in Customer Relationship Management in the Age of AI

Friday, 03 October 2025 12:10:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) in the Age of AI

Master the art of building strong customer relationships in a world where technology is increasingly prevalent.

Designed for professionals seeking to upskill and reskill in the field of CRM, this program focuses on developing essential skills to navigate the challenges of AI-driven customer service.

Learn how to leverage AI-powered tools to enhance customer engagement, personalize experiences, and drive business growth.

Understand the importance of human touch in a digital landscape and develop strategies to balance technology with empathy.

Gain practical knowledge of CRM software, data analysis, and AI-driven insights to make informed decisions.

Enhance your career prospects and stay ahead of the curve in the rapidly evolving world of CRM.

Explore this comprehensive program and discover how to harness the power of AI to revolutionize your customer relationship management skills.

Customer Relationship Management in the Age of AI is a transformative course that equips professionals with the skills to navigate the evolving landscape of customer interactions. By mastering Customer Relationship Management, learners can enhance their ability to analyze customer data, develop personalized strategies, and drive business growth. The course offers key benefits such as improved customer satisfaction, increased loyalty, and enhanced decision-making capabilities. With a strong focus on AI-driven tools and technologies, participants will gain a competitive edge in the job market, opening doors to exciting career prospects in industries like sales, marketing, and customer service.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Understanding Customer Needs and Preferences •
• Data-Driven Decision Making in CRM •
• Artificial Intelligence (AI) and Machine Learning (ML) in CRM •
• Chatbots and Virtual Assistants in Customer Service •
• Sentiment Analysis and Emotional Intelligence •
• Personalization and Segmentation in CRM •
• Measuring Customer Experience and Satisfaction •
• CRM Technology and Platform Selection •
• Implementing and Managing CRM Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in the Age of AI

The Professional Certificate in Customer Relationship Management in the Age of AI is a comprehensive program designed to equip learners with the skills and knowledge required to navigate the ever-evolving landscape of customer service in an AI-driven world.
This program focuses on teaching learners how to leverage AI-powered tools and technologies to enhance customer relationships, improve communication, and drive business growth.
Upon completion of the program, learners can expect to gain a deep understanding of customer relationship management principles, including data analysis, customer segmentation, and personalization.
The program also covers the latest trends and best practices in customer service, including chatbots, virtual assistants, and social media marketing.
Throughout the program, learners will have the opportunity to apply their knowledge and skills through real-world case studies and projects, allowing them to develop practical experience in customer relationship management.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace.
The program is highly relevant to professionals working in customer-facing roles, including sales, marketing, and customer support, as well as those looking to transition into these fields.
By the end of the program, learners will have gained the skills and knowledge required to succeed in a customer relationship management role, and will be equipped to drive business growth and improve customer satisfaction in an AI-driven world.
The program is offered by leading educational institutions and is designed to be completed by individuals with little to no prior experience in customer relationship management.
Learners can expect to earn a professional certificate upon completion of the program, which can be used to enhance their career prospects and demonstrate their expertise in customer relationship management.
The program is also highly relevant to industries such as finance, healthcare, and retail, where customer relationship management is critical to driving business success.
Overall, the Professional Certificate in Customer Relationship Management in the Age of AI is a valuable investment for anyone looking to develop their skills and knowledge in this critical area of business.

Why this course?

Customer Relationship Management remains a vital skill in today's market, where AI-driven technologies are increasingly prevalent. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for their success. Moreover, 60% of respondents stated that they plan to invest in CRM solutions in the next two years (Source: CIM, 2022).
Year Investment in CRM
2020 40%
2021 55%
2022 60%

Who should enrol in Professional Certificate in Customer Relationship Management in the Age of AI?

Ideal Audience for Professional Certificate in Customer Relationship Management in the Age of AI Are you a business professional looking to stay ahead of the curve in customer service? Do you want to learn how to leverage AI-powered tools to enhance your customer relationship management skills? If so, this certificate is perfect for you.
Demographics: Professionals working in customer-facing roles, such as sales, marketing, and customer support, are ideal candidates. According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial to their success.
Skills and Experience: A basic understanding of CRM software and customer service principles is required. Prior experience in a customer-facing role is beneficial, but not necessary. The certificate is designed to be accessible to those new to CRM and customer service.
Career Goals: Upon completing the certificate, you can expect to enhance your career prospects in customer-facing roles. According to a survey by the CIPD, 60% of UK employers believe that employees who have completed a professional development course are more likely to be promoted.