Professional Certificate in Customer Relationship Management in E-Commerce

Monday, 16 February 2026 18:25:01

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in E-Commerce


This professional certificate program is designed for e-commerce professionals who want to master the art of managing customer relationships.


Learn how to build strong relationships with customers, improve customer satisfaction, and increase loyalty.


Key Skills:

Customer relationship management

E-commerce marketing

Customer service


Discover how to use CRM tools, analyze customer data, and create personalized experiences.


Develop the skills to drive business growth through effective customer engagement.


Take the first step towards becoming a customer relationship management expert.

Customer Relationship Management is the backbone of e-commerce success. This Professional Certificate course equips you with the skills to build strong, lasting relationships with customers, driving loyalty and retention. By mastering CRM strategies, you'll enhance customer satisfaction and increase sales. With a focus on data analysis and digital marketing, this course provides a comprehensive understanding of e-commerce customer behavior. Upon completion, you'll be equipped to drive business growth and succeed in a competitive market. Career prospects are vast, with opportunities in e-commerce, marketing, and sales. Join our program to unlock your full potential.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
E-Commerce Platform Integration •
Social Media Marketing Strategies •
Email Marketing Automation •
Data Analysis and Reporting •
Customer Segmentation and Profiling •
Personalization and Recommendation Engines •
Customer Service and Support •
Return Policy and Refund Management •
Measuring and Optimizing E-Commerce Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in E-Commerce

The Professional Certificate in Customer Relationship Management in E-Commerce is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of e-commerce customer service. This program focuses on teaching learners how to build strong relationships with customers, manage customer interactions, and provide exceptional customer experiences. By the end of the program, learners will be able to analyze customer data, identify customer needs, and develop targeted marketing strategies to drive sales and revenue growth. The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments. The program is designed to be flexible, allowing learners to balance their studies with work or other commitments. The Professional Certificate in Customer Relationship Management in E-Commerce is highly relevant to the e-commerce industry, where customer satisfaction and loyalty are critical to business success. By gaining the skills and knowledge required to deliver exceptional customer experiences, learners can help their organizations to build strong customer relationships, drive sales and revenue growth, and stay ahead of the competition. The program covers a range of topics, including e-commerce customer service, customer relationship management, marketing strategy, data analysis, and digital communication. Learners will also have the opportunity to work on real-world projects and case studies, applying their knowledge and skills in a practical context. Upon completion of the program, learners will receive a professional certificate, demonstrating their expertise in customer relationship management in e-commerce. This certification can be a valuable addition to their resume, opening up new career opportunities and enhancing their employability in the job market. Overall, the Professional Certificate in Customer Relationship Management in E-Commerce is an excellent choice for anyone looking to develop their skills and knowledge in this critical area of e-commerce. With its flexible duration, industry relevance, and comprehensive curriculum, this program is sure to provide learners with the tools and expertise they need to succeed in the e-commerce industry.

Why this course?

Customer Relationship Management in E-Commerce holds significant importance in today's market, with the UK e-commerce industry projected to reach £1.1 trillion by 2025, growing at a CAGR of 12.4% (Source: Statista). To stay competitive, businesses must focus on building strong customer relationships, which is where Customer Relationship Management (CRM) comes in.
UK E-commerce Growth Growth Rate (%)
£1.1 trillion 12.4%
Projected Growth 12.4%

Who should enrol in Professional Certificate in Customer Relationship Management in E-Commerce?

Customer Relationship Management in E-Commerce is ideal for
e-commerce professionals looking to enhance their skills in
customer service, sales, and marketing in the UK, where 1 in 5 online shoppers
report a poor customer experience and 70% of businesses believe that CRM is
crucial for building strong customer relationships and driving business growth, with the UK e-commerce market
projected to reach £1.1 trillion by 2025 and professionals with a Professional Certificate in
Customer Relationship Management in E-Commerce will be well-equipped to navigate this landscape