Professional Certificate in Customer Relationship Management in Business

Tuesday, 16 December 2025 09:29:58

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in managing customer relationships, this Professional Certificate in Customer Relationship Management in Business is ideal for those looking to upskill in this area.

Through this program, learners will gain a comprehensive understanding of CRM principles, including data management, sales forecasting, and customer service strategies.

By mastering these skills, professionals can improve customer satisfaction, increase sales, and drive business growth.

Some key concepts covered in the program include:

Customer Segmentation, Relationship Building, and Data Analysis.

Whether you're looking to advance your career or start a new one, this CRM certification can help you stay ahead in the competitive business landscape.

Explore the Professional Certificate in Customer Relationship Management in Business today and discover how it can transform your professional prospects.

Customer Relationship Management is a vital skill in today's business landscape, and our Professional Certificate in Customer Relationship Management in Business can help you master it. By learning how to build strong relationships with customers, you'll enhance customer satisfaction and drive business growth. This course covers key topics such as communication, sales, and account management, with a focus on practical tools and techniques. You'll gain valuable insights into customer behavior and develop the skills to tailor your approach to individual needs. With a strong foundation in CRM, you'll be well-equipped for a career in sales, marketing, or customer service, with opportunities to progress into leadership roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Preferences •
Building and Maintaining Customer Relationships •
Effective Communication and Interpersonal Skills •
Data Analysis and Reporting in CRM •
Sales and Marketing Strategies in CRM •
Customer Service and Support in CRM •
Managing Customer Expectations and Feedback •
Measuring and Evaluating CRM Performance •
Implementing and Integrating CRM Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in Business

The Professional Certificate in Customer Relationship Management in Business is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in a business setting.
This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized solutions to drive business growth and customer satisfaction.
Upon completion of the program, learners can expect to gain a deep understanding of customer relationship management principles, including customer segmentation, needs analysis, and relationship building.
The program also covers industry-specific topics such as social media marketing, email marketing, and data analysis to help learners develop a customer relationship management strategy that aligns with their organization's goals.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The Professional Certificate in Customer Relationship Management in Business is highly relevant to the hospitality, retail, and service industries, where building strong customer relationships is critical to driving business success.
By completing this program, learners can expect to see significant improvements in their ability to manage customer relationships, increase customer satisfaction, and drive business growth.
The program is also highly relevant to professionals who are looking to transition into a customer-facing role or advance their careers in a customer relationship management capacity.
Overall, the Professional Certificate in Customer Relationship Management in Business is a valuable investment for anyone looking to develop the skills and knowledge required to effectively manage customer relationships in a business setting.

Why this course?

Customer Relationship Management is a vital aspect of modern business, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that CRM is essential for their success. In fact, a study by the CBI found that companies that invest in CRM are more likely to achieve their sales targets, with 71% of respondents reporting an increase in sales.
Year Percentage of Businesses Investing in CRM
2015 45%
2018 62%
2020 75%

Who should enrol in Professional Certificate in Customer Relationship Management in Business?

Customer Relationship Management (CRM) professionals are in high demand across various industries in the UK, with a projected growth rate of 10% by 2025, according to a report by the Chartered Institute of Marketing.
Ideal candidates for the Professional Certificate in Customer Relationship Management in Business should have a strong understanding of sales, marketing, and customer service principles, with at least 2 years of experience in a related field, such as sales, marketing, or customer success.
Key characteristics of the ideal learner include a passion for delivering exceptional customer experiences, excellent communication and interpersonal skills, and the ability to work in a fast-paced, dynamic environment.
Industry relevance The Professional Certificate in Customer Relationship Management in Business is designed to equip learners with the skills and knowledge required to succeed in roles such as sales manager, customer success manager, or business development manager, with median salaries ranging from £35,000 to £60,000 per annum in the UK.