Professional Certificate in Customer Relationship Management for Services

Saturday, 23 August 2025 12:08:31

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management for Services


This professional certificate program is designed for service professionals who want to enhance their skills in managing customer relationships.


Learn how to build strong relationships, identify customer needs, and deliver exceptional service experiences.


Develop essential skills in communication, problem-solving, and time management to drive business growth and customer satisfaction.


Gain a competitive edge in the market and take your career to the next level with this comprehensive certificate program.


Explore the course content and start your journey to becoming a customer relationship management expert today!

Customer Relationship Management for Services is a comprehensive course that equips professionals with the skills to build and maintain strong customer relationships, driving business growth and success. By mastering CRM for Services, learners will gain a deep understanding of customer needs, preferences, and pain points, enabling them to deliver personalized experiences that exceed expectations. With CRM for Services, career prospects are vast, from sales and marketing to customer support and account management. Unique features include interactive modules, real-world case studies, and access to a community of like-minded professionals. Develop your skills and take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Expectations •
Service Quality Management and Measurement •
Effective Communication and Interpersonal Skills •
Relationship Building and Maintenance Strategies •
Managing Customer Complaints and Feedback •
CRM Software and Technology Overview •
Data Analysis and Reporting in CRM •
Personal Branding and Professional Development •
Strategic Partnerships and Collaborations in Services

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management for Services

The Professional Certificate in Customer Relationship Management for Services is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-facing roles within the services industry.
This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and deliver tailored solutions that meet those needs. Through a combination of theoretical and practical learning, learners will gain a deep understanding of customer relationship management principles and practices.
Upon completion of the program, learners can expect to achieve the following learning outcomes: develop effective communication and interpersonal skills, understand customer needs and preferences, and apply CRM principles to drive business growth and customer satisfaction.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace. This flexible learning approach allows learners to balance their studies with their existing work commitments.
The Professional Certificate in Customer Relationship Management for Services is highly relevant to the services industry, where customer relationships are a key differentiator for businesses. By gaining the skills and knowledge required to deliver exceptional customer experiences, learners can enhance their career prospects and contribute to the success of their organizations.
The program is also relevant to industries such as finance, healthcare, and technology, where customer relationship management is critical to driving business growth and customer loyalty. By completing this program, learners can develop the skills and knowledge required to succeed in these industries and make a positive impact on their customers.
Overall, the Professional Certificate in Customer Relationship Management for Services is an excellent choice for anyone looking to develop their skills and knowledge in this area. With its flexible learning approach, industry relevance, and comprehensive curriculum, this program is set to become a go-to choice for professionals looking to enhance their careers and deliver exceptional customer experiences.

Why this course?

Customer Relationship Management for Services is a vital skill in today's market, with the UK's customer service industry valued at £73.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, professionals need to develop strong CRM skills, which is where a Professional Certificate in Customer Relationship Management for Services comes in.
UK Customer Service Industry Value (£ billion) Year
73.8 2020
64.2 2019
56.1 2018

Who should enrol in Professional Certificate in Customer Relationship Management for Services?

Customer Relationship Management for Services is ideal for professionals in the UK who want to enhance their skills in managing customer interactions and relationships.
Key characteristics of the ideal learner include: - Currently employed in a customer-facing role, such as a sales or account manager position.
- Seeking to improve their understanding of CRM principles and practices in the services sector. - Willing to commit to regular study and practice to develop their skills and knowledge.
- Familiarity with CRM software and technology is not required, but an understanding of the benefits of CRM in the services sector is essential. - The course is designed to be accessible to learners with varying levels of experience and knowledge, making it an excellent choice for those looking to upskill or reskill.