Professional Certificate in Customer Relationship Management for Managers

Sunday, 15 February 2026 10:57:06

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for managers to drive business growth and success.

Designed specifically for managers, this Professional Certificate in Customer Relationship Management equips you with the skills and knowledge to effectively manage customer relationships, identify new business opportunities, and build strong relationships with clients.

Through a combination of theoretical and practical learning, you'll gain a deep understanding of CRM principles, including data analysis, sales strategy, and customer service techniques.

You'll also learn how to leverage technology to streamline processes, improve communication, and enhance customer experience.

By the end of this program, you'll be equipped to:

Develop and implement effective CRM strategies to drive business growth and customer satisfaction.

Take the first step towards becoming a CRM expert and start your journey today!

Customer Relationship Management is the backbone of any successful business, and this Professional Certificate in Customer Relationship Management for Managers will equip you with the skills to excel in this field. By mastering Customer Relationship Management, you'll enhance customer satisfaction, increase loyalty, and drive revenue growth. This course offers practical training in CRM software, sales strategy, and communication techniques. You'll also gain insights into data analysis and reporting, enabling you to make informed decisions. With this certification, you'll enjoy career advancement opportunities and a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Expectations •
Building and Maintaining Strong Customer Relationships •
Effective Communication and Interpersonal Skills •
CRM Software and Technology •
Data Analysis and Reporting in CRM •
Sales and Marketing Strategies in CRM •
Customer Retention and Loyalty Programs •
Managing Customer Complaints and Issues •
Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management for Managers

The Professional Certificate in Customer Relationship Management for Managers is a comprehensive program designed to equip managers with the skills and knowledge necessary to build and maintain strong customer relationships.
This program focuses on teaching managers how to create a customer-centric culture, develop effective communication strategies, and implement relationship-building techniques that drive business growth and customer loyalty.
Upon completion of the program, learners can expect to gain a range of learning outcomes, including the ability to analyze customer needs, develop targeted marketing campaigns, and measure the effectiveness of customer relationship management initiatives.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments that are designed to be completed at their own pace.
The Professional Certificate in Customer Relationship Management for Managers is highly relevant to the retail, hospitality, and service industries, where building strong customer relationships is critical to driving business success.
By completing this program, managers can gain a competitive edge in their industry, improve customer satisfaction, and increase revenue through targeted marketing and sales strategies.
The program is also highly relevant to the digital age, where customer relationship management is increasingly being used to personalize customer experiences and drive loyalty through social media and other digital channels.
Overall, the Professional Certificate in Customer Relationship Management for Managers is a valuable investment for managers looking to develop their skills and knowledge in this critical area of business.

Why this course?

Customer Relationship Management is a vital skill for managers in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management is essential for their success (Source: CIM, 2020).
Year Percentage of Businesses
2019 92%
2020 95%
2021 98%

Who should enrol in Professional Certificate in Customer Relationship Management for Managers?

Ideal Audience for Professional Certificate in Customer Relationship Management for Managers Are you a UK-based business manager looking to enhance your skills in customer service and relationship management? Do you want to stay ahead of the competition in a rapidly changing market?
Key Characteristics: You are a UK-based business manager with at least 2 years of experience in a customer-facing role. You have a strong understanding of the UK customer service industry and its trends. You are eager to develop your skills in CRM and customer relationship management.
Job Roles: Sales managers, customer service managers, account managers, business development managers, and those in related roles.
Industry Sectors: Financial services, retail, healthcare, technology, and other sectors where customer relationship management is critical.
Benefits: Enhance your skills in CRM and customer relationship management to stay competitive in the UK job market. Improve your ability to build strong relationships with customers and increase sales. Develop a deeper understanding of the UK customer service industry and its trends.