Professional Certificate in Customer Relationship Management for 12 Month MBA

Saturday, 14 February 2026 20:05:56

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 12-month MBA program.

Designed for ambitious professionals, this Professional Certificate in Customer Relationship Management equips learners with the skills to build lasting relationships with customers, drive business growth, and stay ahead in the competitive market.

Through a combination of theoretical knowledge and practical applications, learners will gain a deep understanding of CRM strategies, tactics, and tools, including data analysis, sales forecasting, and customer engagement.

With a focus on real-world examples and case studies, this program helps learners develop the skills to identify opportunities, prioritize relationships, and create value for both customers and the organization.

By the end of the program, learners will be equipped to implement CRM solutions that drive business results, enhance customer satisfaction, and foster long-term loyalty.

Ready to unlock the full potential of your customer relationships? Explore this program further to discover how you can transform your career and drive business success.

Customer Relationship Management is at the heart of this 12-month MBA program, equipping you with the skills to build lasting connections with clients and drive business growth. Through this Professional Certificate, you'll gain a deep understanding of CRM strategies, technologies, and best practices, enabling you to enhance customer experiences and increase revenue. With a focus on practical application, you'll develop skills in data analysis, sales forecasting, and team management. Upon completion, you'll be well-positioned for a career in sales, marketing, or business development, with opportunities to advance your career in a rapidly changing business landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management Models
• Sales Process Optimization
• Customer Service Strategies
• Relationship Building Techniques
• Data Analysis for CRM
• CRM Technology Overview
• Social Media Marketing for CRM
• Customer Retention Strategies
• Measuring CRM Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management for 12 Month MBA

The Professional Certificate in Customer Relationship Management for 12 Month MBA is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the business world.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver tailored solutions to drive business growth and success.
Through a combination of online and offline learning, students will gain hands-on experience in customer relationship management, including market research, competitor analysis, and customer service strategies.
The program's learning outcomes include the ability to analyze customer data, develop effective marketing campaigns, and implement customer retention strategies.
The duration of the program is 12 months, with students required to complete a series of modules and assignments to demonstrate their understanding of customer relationship management principles and practices.
The Professional Certificate in Customer Relationship Management for 12 Month MBA is highly relevant to the business world, with many organizations recognizing the importance of customer relationship management in driving revenue growth and improving customer satisfaction.
By completing this program, students will gain a competitive edge in the job market, with employers seeking candidates who possess strong customer relationship management skills and knowledge.
The program is designed to be flexible, with students able to complete the coursework at their own pace and on their own schedule, making it ideal for working professionals and individuals with other commitments.
Upon completion of the program, students will receive a professional certificate in customer relationship management, which can be added to their resume or LinkedIn profile to demonstrate their expertise and commitment to the field.
The Professional Certificate in Customer Relationship Management for 12 Month MBA is a valuable investment for anyone looking to advance their career in customer-facing roles or start a new career in business development and sales.
With its focus on practical skills and knowledge, this program is designed to prepare students for real-world challenges and provide them with the tools and expertise needed to succeed in the business world.
By combining theoretical knowledge with hands-on experience, the Professional Certificate in Customer Relationship Management for 12 Month MBA provides students with a comprehensive understanding of customer relationship management principles and practices.
This program is ideal for students who want to gain a deeper understanding of customer relationship management and develop the skills and knowledge required to excel in this field.
The Professional Certificate in Customer Relationship Management for 12 Month MBA is a highly respected program that has been designed to meet the needs of the business world, with a focus on practical skills and knowledge that can be applied in real-world settings.
By completing this program, students will be able to analyze customer data, develop effective marketing campaigns, and implement customer retention strategies, all of which are critical components of customer relationship management.
The program's emphasis on customer-centricity and relationship-building skills makes it an ideal choice for students who want to develop a deeper understanding of the customer relationship management process and its importance in driving business success.
The Professional Certificate in Customer Relationship Management for 12 Month MBA is a highly regarded program that has been designed to provide students with the skills and knowledge required to succeed in customer-facing roles and drive business growth and success.
With its focus on practical skills and knowledge, this program is designed to prepare students for real-world challenges and provide them with the tools and expertise needed to succeed in the business world.
The program's emphasis on customer relationship management principles and practices makes it an ideal choice for students who want to develop a deeper understanding of the customer relationship management process and its importance in driving business success.
The Professional Certificate in Customer Relationship Management for 12 Month MBA is a valuable investment for anyone looking to advance their career in customer-facing roles or start a new career in business development and sales.

Why this course?

Customer Relationship Management is a vital skill in today's market, particularly for those pursuing a 12-month MBA. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for their success. In fact, a study by the Association of British Insurers found that companies that use CRM are more likely to achieve their sales targets, with 61% of respondents reporting an increase in sales.
Industry Percentage of Businesses Using CRM
Finance and Banking 82%
Retail and Wholesale 78%
Healthcare and Pharmaceuticals 75%
Manufacturing and Logistics 72%

Who should enrol in Professional Certificate in Customer Relationship Management for 12 Month MBA?

Ideal Audience for Professional Certificate in Customer Relationship Management for 12 Month MBA
Professionals seeking to enhance their skills in customer-centric business practices, particularly those in the UK, where 71% of businesses report that customer relationships are a key factor in their success (Source: CBI).
Individuals working in sales, marketing, or customer service roles, looking to gain a deeper understanding of CRM principles and practices, such as the UK's Customer Relationship Management Association, which estimates that 60% of businesses use CRM software.
Entrepreneurs and small business owners, seeking to improve their customer engagement strategies and increase revenue, as 45% of UK SMEs report that customer relationships are a major challenge.
Anyone interested in pursuing a career in customer-facing roles, such as account management, customer success, or business development, and wanting to develop a strong foundation in CRM principles and practices.