Professional Certificate in Customer Relationship Management Skills

Monday, 16 February 2026 06:12:19

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) Skills

Develop the skills to build strong customer relationships and drive business growth with our Professional Certificate in Customer Relationship Management Skills.

Designed for professionals looking to enhance their CRM skills, this program focuses on customer-centric approaches, sales strategies, and data analysis.

Learn how to segment customers, create personalized experiences, and measure campaign effectiveness.

Gain hands-on experience with CRM software and tools, and apply your knowledge to real-world scenarios.

Take the first step towards becoming a customer relationship management expert and start your journey today!

Customer Relationship Management is the backbone of any successful business, and this Professional Certificate course will equip you with the skills to excel in this field. By mastering Customer Relationship Management skills, you'll enhance customer satisfaction, increase loyalty, and drive business growth. This comprehensive course covers key areas such as communication, negotiation, and problem-solving, providing you with a solid foundation to succeed in a Customer Relationship Management role. With Customer Relationship Management skills, you'll enjoy better career prospects, including opportunities in sales, marketing, and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management (CRM) Software
• Time Management and Prioritization
• Active Listening and Empathy
• Conflict Resolution and Negotiation
• Sales and Marketing Strategies
• Data Analysis and Reporting
• Customer Service Standards and Procedures
• Relationship Building and Maintenance
• Cross-Cultural Communication and Diversity

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management Skills

The Professional Certificate in Customer Relationship Management Skills is a comprehensive program designed to equip learners with the necessary skills to excel in customer-facing roles.
This certificate program focuses on teaching learners how to build strong relationships with customers, understand their needs, and deliver exceptional customer service.
Upon completion of the program, learners will be able to analyze customer data, identify trends, and develop targeted marketing strategies to improve customer engagement.
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of customer relationship management skills.
The program is highly relevant to the customer service industry, as it provides learners with the knowledge and skills required to deliver exceptional customer experiences and drive business growth.
Learners can expect to gain a range of skills, including communication, problem-solving, and time management, which are essential for success in customer-facing roles.
The Professional Certificate in Customer Relationship Management Skills is also highly relevant to the digital marketing industry, as it provides learners with the knowledge and skills required to develop targeted marketing campaigns and improve customer engagement.
Overall, the program is designed to equip learners with the skills and knowledge required to succeed in customer-facing roles and drive business growth through exceptional customer service and targeted marketing strategies.

Why this course?

Customer Relationship Management (CRM) Skills are highly valued in today's market, with the UK's customer service industry employing over 1.3 million people, generating a revenue of £43.8 billion in 2020 (Source: CIPD). A Professional Certificate in CRM Skills can help individuals and businesses improve their customer engagement, retention, and overall performance.
Industry Number of Employees Revenue (£ billion)
Retail 1,200,000 24.4
Financial Services 900,000 34.6
Healthcare 700,000 23.4

Who should enrol in Professional Certificate in Customer Relationship Management Skills?

Customer Relationship Management (CRM) Skills Ideal for
Professionals seeking to enhance their sales, marketing, and customer service skills In the UK, 71% of businesses believe that CRM is crucial for customer retention, with 61% stating that it has a significant impact on their bottom line (Source: Salesforce).
Individuals looking to transition into a CRM-related role, such as a Customer Success Manager or Account Manager With the rise of digital transformation, 77% of UK businesses expect to increase their investment in CRM systems by 2025, making it an exciting time to develop these skills.
Entrepreneurs and small business owners seeking to improve their customer engagement and sales strategies By acquiring CRM skills, entrepreneurs can boost their customer satisfaction ratings by 15% and increase their revenue by 12% (Source: HubSpot).