Professional Certificate in Customer Relationship Management

Monday, 27 October 2025 03:19:22

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for any professional looking to excel in their career.

With the CRM Professional Certificate, you'll learn how to build strong relationships with customers, identify new business opportunities, and drive revenue growth.

Designed for ambitious individuals seeking to advance their careers, this program covers essential topics such as sales strategy, marketing techniques, and data analysis.

By mastering the art of CRM, you'll be able to:

Improve customer satisfaction and loyalty

Enhance sales performance and conversion rates

Gain a competitive edge in the job market

Take the first step towards a successful career in CRM. Explore the CRM Professional Certificate today and discover how it can help you achieve your professional goals.

Customer Relationship Management is a vital skill in today's business landscape, and our Professional Certificate program will equip you with the knowledge and tools to excel in this field. By mastering Customer Relationship Management, you'll gain a deeper understanding of how to build strong relationships with customers, improve communication, and increase customer satisfaction. This course offers key benefits such as enhanced customer engagement, increased loyalty, and improved sales performance. With a strong foundation in CRM, you'll enjoy career prospects in various industries, including sales, marketing, and customer service. Unique features include interactive modules, real-world case studies, and expert guidance.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Data Analysis and Reporting in CRM •
Sales Process Optimization using CRM •
Effective Communication Strategies in CRM •
Relationship Building and Management Techniques •
CRM System Configuration and Implementation •
Data Security and Compliance in CRM •
Measuring Customer Satisfaction and Loyalty •
Advanced CRM Analytics and Visualization •
Integrating CRM with Other Business Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management

The Professional Certificate in Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in CRM.
This program focuses on teaching learners how to build strong relationships with customers, manage customer data, and analyze customer behavior.
Upon completion of the program, learners will be able to demonstrate their understanding of CRM principles, including customer segmentation, lead generation, and sales forecasting.
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments.
Throughout the program, learners will engage with industry experts and real-world case studies to gain practical insights into CRM best practices.
The Professional Certificate in Customer Relationship Management is highly relevant to the sales and marketing industries, where effective CRM skills are essential for driving business growth.
Learners can expect to gain a competitive edge in their careers, with many employers requiring or preferring candidates with CRM certification.
The program is also beneficial for entrepreneurs and small business owners, who can use CRM skills to improve customer engagement and loyalty.
By investing in the Professional Certificate in Customer Relationship Management, learners can develop the skills and knowledge needed to succeed in today's fast-paced business environment.
This program is offered by various institutions and online platforms, making it accessible to learners worldwide.
Upon completion, learners will receive a recognized certification, which can be displayed on their resume or LinkedIn profile.
The Professional Certificate in Customer Relationship Management is a valuable investment for anyone looking to enhance their career prospects or start a new business venture.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £73.4 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
Industry Value Year Growth Rate
£73.4 billion 2020 10.3%
£66.9 billion 2019 9.5%
£61.5 billion 2018 8.8%

Who should enrol in Professional Certificate in Customer Relationship Management?

Ideal Audience for Professional Certificate in Customer Relationship Management Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals in Sales, Marketing, and Customer Service With over 70% of businesses in the UK relying on customer relationships to drive growth, this certificate is perfect for those in sales, marketing, and customer service roles.
Customer Experience Managers In the UK, 75% of customers expect a seamless experience across all touchpoints, making this certificate essential for those responsible for managing customer experiences.
Business Owners and Entrepreneurs With the rise of digital transformation, understanding customer relationship management is crucial for business owners and entrepreneurs to stay ahead of the competition.