Professional Certificate in Customer Feedback in Corporate Communication

Tuesday, 17 February 2026 22:13:37

International applicants and their qualifications are accepted

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Overview

Overview

Customer Feedback

is a vital component of corporate communication, and this Professional Certificate aims to equip learners with the skills to collect, analyze, and act upon customer feedback effectively.
Some companies recognize the importance of customer feedback in driving business growth and customer satisfaction. This certificate program is designed for professionals who want to enhance their skills in customer feedback management.
Through this program, learners will gain knowledge on how to design and implement customer feedback systems, analyze feedback data, and use insights to improve customer experiences.
By the end of the program, learners will be able to apply their skills to improve customer satisfaction, increase loyalty, and drive business success.
If you're interested in learning more about customer feedback and its role in corporate communication, explore this certificate program to discover how you can make a positive impact on your organization.

Customer Feedback is the backbone of any successful corporate communication strategy. Our Professional Certificate in Customer Feedback in Corporate Communication helps you harness the power of customer insights to drive business growth. By learning how to collect, analyze, and act on customer feedback, you'll gain a competitive edge in the market. This course offers key benefits such as improved customer satisfaction, increased loyalty, and enhanced brand reputation. With a strong foundation in customer feedback analysis, you'll be equipped to make data-driven decisions and drive business success. Career prospects are bright, with opportunities in marketing, customer service, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Feedback Analysis •
Effective Communication Strategies •
Corporate Communication Principles •
Customer Relationship Management •
Feedback Collection Methods •
Sentiment Analysis Techniques •
Communication Channels and Tools •
Crisis Communication Management •
Stakeholder Engagement and Involvement •
Feedback Reporting and Action Planning

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Feedback in Corporate Communication

The Professional Certificate in Customer Feedback in Corporate Communication is a specialized program designed to equip learners with the skills and knowledge required to collect, analyze, and act upon customer feedback in a corporate setting.
This program focuses on teaching learners how to create a customer feedback strategy, design effective surveys, and analyze feedback data to inform business decisions.
Upon completion of the program, learners will be able to apply their knowledge and skills to improve customer satisfaction, increase loyalty, and drive business growth.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments.
The program is highly relevant to the corporate communication industry, as companies are increasingly recognizing the importance of customer feedback in driving business success.
By completing this program, learners will gain a competitive edge in the job market and be able to apply their skills and knowledge to a range of roles, including customer service, marketing, and product development.
The program is also relevant to industries such as retail, hospitality, and finance, where customer feedback is critical to driving business success.
Overall, the Professional Certificate in Customer Feedback in Corporate Communication is a valuable program for anyone looking to develop their skills and knowledge in this area.

Why this course?

Customer Feedback is a vital aspect of corporate communication in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Office for National Statistics (ONS), 75% of UK consumers have used social media to share their experiences with a company, with 61% of these consumers reporting that they have switched to a competitor due to poor customer service (Google Charts 3D Column Chart, 2022).
Year Percentage of Consumers Sharing Customer Feedback
2015 45%
2018 55%
2020 65%

Who should enrol in Professional Certificate in Customer Feedback in Corporate Communication ?

Ideal Audience for Professional Certificate in Customer Feedback in Corporate Communication Are you a corporate communications professional looking to enhance your skills in gathering and acting upon customer feedback?
Key Characteristics: You should be a UK-based professional with at least 2 years of experience in corporate communications, preferably in a customer-facing role.
Skills and Knowledge: You should possess excellent communication and interpersonal skills, as well as the ability to analyze and interpret customer feedback. Familiarity with UK consumer law and regulations, such as the Consumer Rights Act 2015, is also desirable.
Career Benefits: Upon completion of the Professional Certificate in Customer Feedback in Corporate Communication, you can expect to enhance your career prospects and earn a higher salary. According to a report by the Chartered Institute of Marketing, UK professionals in corporate communications can expect an average salary increase of 10-15% after acquiring specialized skills like customer feedback analysis.