Professional Certificate in Conversational AI for Customer Service

Sunday, 14 September 2025 13:03:22

International applicants and their qualifications are accepted

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Overview

Overview

Conversational AI for Customer Service

Transform your customer service skills with our Professional Certificate in Conversational AI for Customer Service.


Designed for customer service professionals, this program teaches you how to use conversational AI to deliver exceptional customer experiences.


Learn how to create personalized conversations, resolve issues efficiently, and improve customer satisfaction.


Some of the key topics covered include:

Conversational AI fundamentals, chatbot development, natural language processing, and more.


Gain the skills and knowledge to stay ahead in the industry and take your career to the next level.


Explore our Professional Certificate in Conversational AI for Customer Service today and start delivering world-class customer service.

Conversational AI is revolutionizing customer service, and this Professional Certificate program will equip you with the skills to thrive in this exciting field. By mastering conversational AI, you'll gain the ability to design and implement AI-powered chatbots, improve customer experience, and increase efficiency. With this course, you'll learn from industry experts and gain hands-on experience with popular tools and platforms. You'll also explore the key benefits of Conversational AI, including cost savings, enhanced customer engagement, and data-driven insights. Upon completion, you'll be poised for career advancement in customer service, sales, or product management, with a competitive edge in the job market.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Natural Language Processing (NLP) for Conversational AI •
• Dialogue Management for Customer Service Chatbots •
• Sentiment Analysis and Emotion Detection in Conversations •
• Intent Identification and Entity Extraction •
• Contextual Understanding and Knowledge Retrieval •
• Voice and Text-Based Conversational Interfaces •
• Conversational Flow and Turn-Taking Strategies •
• Personalization and Customization in Conversational AI •
• Ethics and Fairness in Conversational AI for Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Conversational AI for Customer Service

The Professional Certificate in Conversational AI for Customer Service is a comprehensive program designed to equip learners with the skills necessary to succeed in the rapidly growing conversational AI industry.
This program focuses on teaching learners how to design, develop, and deploy conversational AI solutions that provide exceptional customer experiences.
Upon completion, learners will be able to apply their knowledge to create conversational interfaces that are intuitive, engaging, and effective in resolving customer inquiries and issues.
The learning outcomes of this program include the ability to analyze customer needs, design conversational flows, and integrate AI-powered chatbots into existing customer service systems.
The duration of the program is approximately 4 months, with learners completing a series of modules and assignments that are designed to be completed at their own pace.
The program is highly relevant to the customer service industry, as conversational AI is becoming increasingly popular as a way to provide 24/7 support and improve customer satisfaction.
By completing this program, learners will gain the skills and knowledge necessary to succeed in a rapidly growing field and stay ahead of the competition.
The program is also highly relevant to the broader AI and technology industry, as conversational AI is being used in a wide range of applications beyond customer service, including healthcare, finance, and education.
Overall, the Professional Certificate in Conversational AI for Customer Service is a valuable investment for anyone looking to launch or advance their career in this exciting and rapidly evolving field.

Why this course?

Conversational AI has become a crucial aspect of customer service in today's market, with 71% of UK businesses using chatbots to improve their customer experience (Source: Statista).
Year Number of Businesses Using Chatbots
2018 34%
2019 44%
2020 55%
2021 64%
2022 71%

Who should enrol in Professional Certificate in Conversational AI for Customer Service?

Ideal Audience for Professional Certificate in Conversational AI for Customer Service Are you a customer service professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: You're a customer-facing team member or manager in the UK, seeking to enhance your skills in conversational AI, chatbots, and voice assistants.
Industry Insights: In the UK, 75% of customer service teams are expected to adopt AI-powered chatbots by 2025, according to a report by Oracle. By taking this certificate, you'll be well-equipped to lead the way in this digital transformation.
Learning Objectives: Gain hands-on experience with conversational AI tools, develop your skills in chatbot design and development, and learn how to implement AI-powered solutions in your customer service operations.
Who Should Take This Course: Customer service professionals, team leaders, and managers in the UK looking to enhance their skills in conversational AI, improve customer experience, and stay competitive in the job market.