Professional Certificate in Business CRM Skills

Thursday, 11 September 2025 15:22:01

International applicants and their qualifications are accepted

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Overview

Overview

CRM

is a vital tool for businesses to manage customer relationships and drive growth. This Professional Certificate in Business CRM Skills is designed for business professionals looking to enhance their skills in customer relationship management.

Learn how to implement effective CRM strategies, manage customer data, and analyze sales performance.

Develop essential skills in customer engagement, lead generation, and sales forecasting to take your career to the next level.

Gain practical knowledge of popular CRM software and tools, and apply your skills in real-world scenarios.

Take the first step towards becoming a CRM expert and start your journey today!

CRM skills are the backbone of any successful business, and our Professional Certificate in Business CRM Skills will equip you with the expertise to drive growth and revenue. By mastering CRM software and techniques, you'll enhance customer relationships, streamline sales processes, and gain a competitive edge. With this course, you'll benefit from real-world examples, interactive training sessions, and a supportive community. Career prospects are bright, with CRM professionals in high demand across industries. Unique features include personalized coaching, project-based learning, and a job-ready portfolio. Unlock your full potential and take your career to the next level with our Professional Certificate in Business CRM Skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Understanding CRM Fundamentals •
• Setting Up and Configuring CRM Systems •
• Data Management and Integration •
• Contact and Account Management •
• Sales and Marketing Automation •
• Customer Service and Support •
• Reporting and Analytics •
• CRM Security and Compliance •
• CRM Implementation and Integration Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Business CRM Skills

The Professional Certificate in Business CRM Skills is a comprehensive program designed to equip learners with the necessary skills to implement and manage effective customer relationship management (CRM) systems in a business setting.
This program focuses on teaching learners how to leverage CRM technology to enhance customer engagement, improve sales performance, and increase overall business efficiency.
Upon completion of the program, learners will be able to analyze business needs and develop tailored CRM strategies, implement CRM systems, and evaluate their effectiveness.
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of CRM concepts and best practices.
The Professional Certificate in Business CRM Skills is highly relevant to the sales, marketing, and customer service industries, where CRM systems are widely used to manage customer interactions and drive business growth.
By acquiring CRM skills, learners can enhance their career prospects and contribute to the success of their organizations in a rapidly changing business landscape.
The program is designed to be flexible and accessible, with learners able to study at their own pace and on their own schedule.
The Professional Certificate in Business CRM Skills is offered by reputable institutions and is recognized by employers and industry associations worldwide.
Learners can expect to gain a deep understanding of CRM principles, practices, and technologies, as well as the skills and knowledge required to implement and manage effective CRM systems.
The program is taught by experienced instructors with industry expertise, ensuring that learners receive high-quality instruction and support throughout their studies.
Upon completion of the program, learners will receive a recognized certification that demonstrates their expertise in business CRM skills, enhancing their career prospects and job prospects in the industry.

Why this course?

Professional Certificate in Business CRM Skills holds immense significance in today's market, where customer relationship management (CRM) has become an indispensable tool for businesses to stay competitive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK marketers believe that CRM is crucial for their organization's success. Moreover, a study by the Association of British Insurers (ABI) reveals that 60% of UK businesses use CRM software to manage customer interactions.
Statistics Percentage
UK marketers who believe CRM is crucial for their organization's success 75%
UK businesses that use CRM software to manage customer interactions 60%

Who should enrol in Professional Certificate in Business CRM Skills ?

Ideal Audience for Professional Certificate in Business CRM Skills Business professionals seeking to enhance their sales, marketing, and customer service skills in the UK are the primary target audience for this course.
Key Characteristics: Professionals with 2-10 years of experience in sales, marketing, or customer-facing roles, looking to upskill and reskill in CRM software, data analysis, and customer relationship management.
Industry Focus: The course is particularly relevant to businesses in the UK, particularly those in the finance, retail, and technology sectors, where CRM skills are highly valued.
Career Benefits: Upon completion, learners can expect to see improved sales performance, enhanced customer satisfaction, and increased productivity, leading to career advancement opportunities and higher salaries.