Professional Certificate in Behavior Driven Customer Feedback

Thursday, 12 February 2026 23:11:48

International applicants and their qualifications are accepted

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Overview

Overview

Behavior Driven Customer Feedback

is a Professional Certificate that empowers customer experience professionals to collect, analyze, and act upon customer feedback.
Some of the key benefits of this certificate include improved customer satisfaction, increased loyalty, and enhanced business growth.
By learning how to use behavior-driven design and customer feedback tools, learners will gain the skills to create a customer-centric culture and drive business success.
This certificate is ideal for customer experience professionals, product managers, and business analysts looking to upskill and reskill in the field of customer feedback and behavior-driven design.
Take the first step towards transforming your customer experience and explore the Professional Certificate in Behavior Driven Customer Feedback today!

Behavior driven customer feedback is a crucial aspect of any business, and our Professional Certificate in Behavior Driven Customer Feedback will equip you with the skills to collect, analyze, and act upon customer feedback effectively. By learning how to use behavior-driven design principles and tools, you'll gain a deeper understanding of customer needs and preferences, allowing you to create products and services that meet their expectations. With this course, you'll benefit from behavior driven development methodologies, improved customer satisfaction, and enhanced career prospects in fields such as product management, UX design, and customer success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Behavior Driven Development (BDD) principles and practices •
• Customer Feedback Analysis and Interpretation techniques •
• Emotional Intelligence and Empathy in Customer Interactions •
• Feedback Loop Design and Implementation strategies •
• Human-Centered Design approach for Customer Feedback •
• Key Performance Indicators (KPIs) for Customer Feedback measurement •
• Net Promoter Score (NPS) calculation and analysis •
• Qualitative and Quantitative research methods for Customer Feedback •
• Sentiment Analysis and Natural Language Processing (NLP) techniques •
• User Experience (UX) design principles for Customer Feedback integration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Behavior Driven Customer Feedback

The Professional Certificate in Behavior Driven Customer Feedback is a comprehensive program designed to equip learners with the skills and knowledge required to collect, analyze, and act upon customer feedback in a data-driven manner.
This program focuses on teaching learners how to use behavior-driven development (BDD) techniques to create user stories and acceptance criteria that capture customer needs and expectations.
Through a combination of online courses, workshops, and hands-on projects, learners will gain practical experience in using BDD tools such as Cucumber, JIRA, and Excel to analyze customer feedback and identify areas for improvement.
Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Understand the principles of behavior-driven development and its application in customer feedback analysis
- Learn how to create user stories and acceptance criteria that capture customer needs and expectations
- Develop skills in using BDD tools such as Cucumber, JIRA, and Excel to analyze customer feedback and identify areas for improvement
- Apply data-driven approaches to customer feedback analysis and develop actionable insights to drive business growth
The Professional Certificate in Behavior Driven Customer Feedback is a highly relevant program for professionals working in customer-facing roles, product management, and business analysis.
It is particularly useful for those looking to upskill or reskill in areas such as customer experience, product development, and data analysis.
The program is designed to be completed in approximately 12 weeks, with learners having access to a dedicated support team and online resources throughout the program.
Upon completion, learners will receive a professional certificate and be eligible to join a network of certified professionals in the field of behavior-driven customer feedback.

Why this course?

Behavior Driven Customer Feedback is a crucial aspect of customer experience management in today's market. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers expect companies to respond to their feedback within 24 hours. Moreover, 70% of customers are more likely to recommend a company that actively listens to their feedback.
Statistic Percentage
Customers expect response to feedback within 24 hours 85%
Customers more likely to recommend company that listens to feedback 70%

Who should enrol in Professional Certificate in Behavior Driven Customer Feedback?

Behavior Driven Customer Feedback is ideal for professionals seeking to enhance their customer experience skills, particularly those in the UK who are looking to improve their Net Promoter Score (NPS) and customer satisfaction ratings.
Key characteristics of the ideal learner include: - Customer-facing roles in industries such as finance, healthcare, and retail, with an average of 2.5 years of experience in customer service or a related field.
In the UK, a staggering 75% of customers are more likely to switch to a competitor if they have a poor customer experience, highlighting the importance of effective customer feedback in driving business growth and loyalty. By acquiring the skills and knowledge outlined in the Professional Certificate in Behavior Driven Customer Feedback, learners can expect to see a significant improvement in their ability to collect, analyze, and act upon customer feedback, resulting in increased customer satisfaction and loyalty.