Professional Certificate in Artificial Intelligence for Omnichannel CRM

Monday, 16 February 2026 09:48:58

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses interact with customers, and a Professional Certificate in AI for Omnichannel CRM is the perfect way to stay ahead.


Designed for professionals in customer relationship management, this certificate program teaches you how to leverage AI and machine learning to create personalized customer experiences across multiple channels.


Learn how to use AI-powered tools to analyze customer data, predict behavior, and automate tasks, resulting in increased efficiency and improved customer satisfaction.


Gain hands-on experience with popular AI platforms and tools, and develop the skills needed to drive business growth and competitiveness in today's fast-paced market.


Take the first step towards a career in AI-driven CRM and explore this exciting opportunity further. Enroll now and discover how AI can transform your business!

Artificial Intelligence is revolutionizing the way businesses interact with customers, and the Professional Certificate in Artificial Intelligence for Omnichannel CRM is the perfect way to stay ahead of the curve. This course teaches you how to leverage AI to enhance customer experience, personalize interactions, and drive sales growth. With AI at the core, you'll learn to integrate machine learning, natural language processing, and data analytics to create a seamless omnichannel experience. Key benefits include improved customer engagement, increased sales, and enhanced data-driven decision making. Career prospects are vast, with opportunities in CRM, marketing, and sales.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for CRM •
Natural Language Processing (NLP) for Chatbots •
Predictive Analytics in Omnichannel Marketing •
Computer Vision for Personalized Customer Experience •
Deep Learning Applications in Customer Service •
Sentiment Analysis and Text Classification •
Conversational AI and Dialogue Systems •
Data Visualization for CRM Insights •
Ethics and Bias in AI for CRM •
AI-Powered Lead Scoring and Qualification

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Artificial Intelligence for Omnichannel CRM

The Professional Certificate in Artificial Intelligence for Omnichannel CRM is a comprehensive program designed to equip professionals with the skills needed to leverage AI in customer relationship management.
This program focuses on the application of artificial intelligence in CRM systems, enabling businesses to enhance customer engagement, improve sales forecasting, and optimize marketing campaigns.
Upon completion of the program, learners can expect to gain knowledge in areas such as machine learning, natural language processing, and data analytics, which are essential for building intelligent CRM systems.
The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of the subject matter.
The program is highly relevant to the industry, as more and more businesses are adopting AI-powered CRM solutions to stay competitive in the market.
By the end of the program, learners will have the skills and knowledge needed to design, implement, and manage AI-driven CRM systems that drive business growth and customer satisfaction.
The program is designed for professionals working in CRM, sales, marketing, and data analysis, and is an excellent way to upskill and reskill in the field of AI and CRM.
The Professional Certificate in Artificial Intelligence for Omnichannel CRM is offered by leading educational institutions and is recognized by industry professionals and employers alike.
Upon completion of the program, learners can expect to see significant improvements in their career prospects, with many graduates going on to secure senior roles in AI and CRM.
The program is also highly relevant to the growing demand for AI and CRM professionals, with many businesses looking to hire experts with the skills and knowledge needed to design and implement AI-powered CRM systems.
Overall, the Professional Certificate in Artificial Intelligence for Omnichannel CRM is an excellent way for professionals to gain the skills and knowledge needed to succeed in the field of AI and CRM.

Why this course?

Professional Certificate in Artificial Intelligence for Omnichannel CRM is highly significant in today's market, particularly in the UK. According to a survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI technology by 2025, with a focus on improving customer experience and personalization.
Year Investment in AI
2020 £400 million
2021 £600 million
2022 £800 million
2023 £1.0 billion
2024 £1.2 billion
2025 £1.4 billion

Who should enrol in Professional Certificate in Artificial Intelligence for Omnichannel CRM?

Ideal Audience for Professional Certificate in Artificial Intelligence for Omnichannel CRM
Professionals in the UK looking to upskill in AI and CRM, with a focus on those in sales, marketing, and customer service roles, are the primary target audience for this certificate.
According to a report by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI and automation by 2025, creating a high demand for professionals with AI and CRM skills.
The ideal candidate will have a basic understanding of CRM software, data analysis, and programming concepts, and be eager to learn and apply AI techniques to improve customer engagement and sales outcomes.
In terms of demographics, the target audience may include individuals aged 25-45, with a bachelor's degree in a relevant field, and those with at least 2 years of experience in sales, marketing, or customer service roles.