Professional Certificate in Artificial Intelligence for IT Support Incident Resolution

Friday, 13 February 2026 08:34:29

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way IT support teams resolve incidents.


Designed specifically for IT support professionals, the Professional Certificate in Artificial Intelligence for IT Support Incident Resolution equips learners with the skills to leverage AI in incident resolution.


By combining AI with IT support expertise, learners will be able to analyze complex issues, identify patterns, and automate tasks to improve incident resolution efficiency and effectiveness.


Some key topics covered in the course include AI-powered chatbots, machine learning for incident prediction, and natural language processing for issue diagnosis.


With this certificate, learners will gain a competitive edge in the job market and be able to deliver more effective and efficient IT support services.


So why wait? Explore the Professional Certificate in Artificial Intelligence for IT Support Incident Resolution today and discover how AI can transform your IT support operations.

Artificial Intelligence is revolutionizing the IT support industry, and this Professional Certificate in Artificial Intelligence for IT Support Incident Resolution is designed to equip you with the skills to thrive in this new landscape. By combining AI with incident resolution, you'll gain a competitive edge in resolving complex technical issues efficiently. This course offers key benefits such as improved first-call resolution rates, reduced mean time to resolve (MTTR), and enhanced customer satisfaction. With career prospects in high demand, you'll be well-positioned for advancement in IT support roles. Unique features include hands-on AI training and real-world case studies.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Machine Learning Fundamentals • Natural Language Processing (NLP) • Deep Learning Techniques • Computer Vision Applications • Predictive Analytics for Incident Resolution • Data Preprocessing and Feature Engineering • Reinforcement Learning for Automation • Chatbots and Virtual Assistants in Support • Ethics and Bias in AI Decision Making • AI-Driven Incident Resolution Tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Artificial Intelligence for IT Support Incident Resolution

The Professional Certificate in Artificial Intelligence for IT Support Incident Resolution is a specialized program designed to equip IT support professionals with the skills needed to resolve complex technical issues using artificial intelligence (AI) and machine learning (ML) technologies. This program is designed to be completed in approximately 4-6 months, with a total of 12 weeks of coursework and 3-4 weeks of project work. Students will learn how to apply AI and ML techniques to incident resolution, including natural language processing, predictive analytics, and automation. Upon completion of the program, students can expect to gain the following learning outcomes: The ability to analyze complex technical issues and apply AI and ML techniques to resolve them efficiently. The ability to design and implement AI-powered incident resolution systems that can automate routine tasks and improve first-call resolution rates. The ability to communicate effectively with stakeholders using natural language processing and other AI-powered tools. The ability to measure the effectiveness of AI-powered incident resolution systems and make data-driven decisions to improve them. The Professional Certificate in Artificial Intelligence for IT Support Incident Resolution is highly relevant to the IT support industry, as more and more organizations are adopting AI and ML technologies to improve their incident resolution processes. By completing this program, IT support professionals can stay ahead of the curve and remain competitive in the job market. The program is designed to be completed online, and students can access course materials and submit assignments from anywhere with an internet connection. The program is also designed to be flexible, with students able to complete coursework on their own schedule. The Professional Certificate in Artificial Intelligence for IT Support Incident Resolution is offered by a leading provider of IT training and education, and is recognized by many major IT organizations as a standard for IT support professionals.

Why this course?

Professional Certificate in Artificial Intelligence for IT Support Incident Resolution is highly significant in today's market, where technology plays a vital role in resolving IT support incidents. According to a survey by the UK's IT industry, 71% of IT professionals believe that AI will significantly impact their work in the next two years (Source: IT Pro, 2022).
UK IT Professionals' Perception of AI Impact
Significant Impact 71%
Moderate Impact 21%
Minimal Impact 8%

Who should enrol in Professional Certificate in Artificial Intelligence for IT Support Incident Resolution?

Ideal Audience for Professional Certificate in Artificial Intelligence for IT Support Incident Resolution IT professionals seeking to enhance their skills in incident resolution, particularly those working in the UK, where the demand for AI-powered support is on the rise.
Key Characteristics: Professionals with at least 2 years of experience in IT support, familiar with Linux/Unix systems, and eager to learn AI-driven tools for incident resolution.
UK Statistics: According to a report by the UK's IT industry association, 70% of IT professionals believe that AI will significantly impact their work in the next 2 years, making this certificate an attractive option for those looking to future-proof their careers.
Learning Objectives: Gain hands-on experience with AI-powered tools for incident resolution, develop skills in data analysis and visualization, and learn how to implement AI-driven solutions in real-world IT support scenarios.