Professional Certificate in Artificial Intelligence for Customer Relationship Management

Sunday, 14 September 2025 06:12:16

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence for Customer Relationship Management


This Professional Certificate program is designed for business professionals looking to enhance their skills in AI-powered CRM systems.


Learn how to leverage AI-driven tools to analyze customer data, personalize interactions, and optimize sales strategies.


Gain hands-on experience with popular AI tools and technologies, including machine learning, natural language processing, and predictive analytics.


Develop a deeper understanding of the benefits and challenges of implementing AI in CRM, and how to measure success.


Take the first step towards revolutionizing your customer relationship management with AI.

Artificial Intelligence is revolutionizing the way businesses interact with their customers, and this Professional Certificate in Artificial Intelligence for Customer Relationship Management is designed to equip you with the skills to harness its power. By learning how to leverage AI in CRM, you'll gain a competitive edge in the job market and unlock new career opportunities. This course covers key topics such as chatbots, sentiment analysis, and predictive analytics, with a focus on practical applications. You'll also explore the unique features of AI-powered CRM systems and how to integrate them into your existing workflow.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Machine Learning for CRM
• Natural Language Processing in Customer Service
• Predictive Analytics for Sales Forecasting
• Chatbots and Virtual Assistants in CRM
• Data Mining for Customer Segmentation
• Sentiment Analysis for Social Media Monitoring
• Text Analytics for Customer Feedback Analysis
• Big Data Analytics for CRM Decision Making
• AI-Powered Personalization in Customer Experience
• Ethics and Governance in AI for CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Artificial Intelligence for Customer Relationship Management

The Professional Certificate in Artificial Intelligence for Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to leverage AI in CRM.
This program focuses on teaching learners how to use AI and machine learning algorithms to analyze customer data, personalize interactions, and improve overall customer experience.
Upon completion, learners will be able to apply AI-driven insights to drive business growth and enhance customer satisfaction.
The duration of the program is typically 4-6 months, with learners expected to dedicate around 10-15 hours per week to coursework and assignments.
Industry relevance is a key aspect of this program, as it addresses the growing demand for AI professionals in the customer service and sales sectors.
By the end of the program, learners will have gained the skills and expertise needed to implement AI solutions in their current or future roles, making them highly sought after in the job market.
The program is designed to be flexible, allowing learners to balance their studies with work or other commitments.
Learners can expect to gain a solid understanding of AI fundamentals, including machine learning, natural language processing, and data analytics.
They will also learn how to integrate AI with existing CRM systems and tools, such as Salesforce and HubSpot.
Upon completion, learners will receive a professional certificate, demonstrating their expertise in AI for CRM and enhancing their career prospects.
The program is taught by industry experts and covers a range of topics, including AI-powered chatbots, sentiment analysis, and predictive analytics.
Learners will have access to a range of resources, including online courses, tutorials, and support from instructors and peers.
Overall, the Professional Certificate in Artificial Intelligence for Customer Relationship Management is an excellent choice for anyone looking to upskill or reskill in the field of AI and CRM.

Why this course?

Professional Certificate in Artificial Intelligence for Customer Relationship Management is highly significant in today's market, where businesses are increasingly adopting AI-powered tools to enhance customer experience and drive revenue growth. According to a report by the Centre for Retail Research, the UK retail industry is expected to invest £1.1 billion in AI technology by 2025, with a focus on improving customer service and personalization.
Year Investment in AI
2020 £400 million
2021 £600 million
2022 £800 million
2023 £1.1 billion

Who should enrol in Professional Certificate in Artificial Intelligence for Customer Relationship Management?

Ideal Audience for Professional Certificate in Artificial Intelligence for Customer Relationship Management Are you a UK-based business professional looking to upskill in AI for CRM? You're in the right place.
Professionals with 2+ years of experience in sales, marketing, or customer service In the UK, 71% of businesses use CRM software, but only 21% have implemented AI-powered tools. This course is designed for those who want to bridge the gap.
Individuals interested in data analysis, machine learning, and automation With the rise of AI in CRM, 60% of UK businesses expect to increase their use of automation tools within the next two years. This course will equip you with the skills to stay ahead.
Business owners and managers looking to enhance customer experience By implementing AI-powered CRM, UK businesses can improve customer satisfaction by 15%. This course will help you achieve that goal.