Professional Certificate in Artificial Intelligence Strategies for CRM

Sunday, 15 February 2026 15:49:42

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence Strategies for CRM


Unlock the full potential of your customer relationship management system with AI

Designed for professionals seeking to enhance their skills in AI-powered CRM, this certificate program equips learners with the knowledge and tools necessary to drive business growth and improve customer engagement.


Through a combination of theoretical foundations and practical applications, participants will learn how to leverage AI-driven technologies to personalize customer interactions, optimize sales processes, and gain valuable insights from customer data.


Whether you're looking to stay ahead of the competition or simply improve your organization's overall performance, this program is ideal for those seeking to integrate AI into their CRM strategy.


Explore the possibilities of AI in CRM and take the first step towards transforming your business today.

Artificial Intelligence Strategies for CRM is a comprehensive course that equips professionals with the skills to leverage AI in customer relationship management. By mastering AI-driven techniques, learners can enhance customer engagement, predict behavior, and personalize experiences. This course offers key benefits such as improved sales forecasting, optimized marketing campaigns, and data-driven decision-making. With a strong focus on practical applications, learners can boost their career prospects in AI and CRM. Unique features include real-world case studies, interactive simulations, and expert-led workshops. Upon completion, learners will gain a competitive edge in the job market and be able to drive business growth through AI-driven strategies.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for CRM •
Natural Language Processing (NLP) in CRM •
Predictive Analytics for Customer Segmentation •
Data Mining Techniques for CRM •
Artificial Neural Networks in CRM •
Deep Learning Applications in Customer Service •
Chatbots and Virtual Assistants in CRM •
Sentiment Analysis for Customer Feedback •
Text Classification for CRM •
Big Data Analytics for CRM Decision Making

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Artificial Intelligence Strategies for CRM

The Professional Certificate in Artificial Intelligence Strategies for CRM is a comprehensive program designed to equip professionals with the knowledge and skills necessary to implement AI-driven strategies in customer relationship management (CRM) systems.
Through this program, learners will gain a deep understanding of the role of artificial intelligence in CRM, including its applications, benefits, and challenges. They will also learn how to design, implement, and evaluate AI-powered CRM solutions, as well as how to integrate AI with other business functions such as marketing and sales.
The program covers a range of topics, including machine learning, natural language processing, and predictive analytics, and is taught by industry experts who have extensive experience in AI and CRM. The curriculum is designed to be flexible and can be completed in a few months, making it an ideal option for working professionals who want to upskill or reskill in this area.
The Professional Certificate in Artificial Intelligence Strategies for CRM is highly relevant to the current job market, as many organizations are looking for professionals who have expertise in AI and CRM. The program is designed to provide learners with the skills and knowledge necessary to succeed in this field and to stay ahead of the competition.
Upon completion of the program, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their expertise in AI and CRM. The program is also designed to be industry-agnostic, so learners can apply their new skills and knowledge in a variety of different contexts.
The duration of the program is typically 3-6 months, depending on the learner's prior experience and the pace at which they complete the coursework. The program is designed to be flexible and can be completed online, making it accessible to learners from all over the world.
The Professional Certificate in Artificial Intelligence Strategies for CRM is a valuable investment for anyone looking to advance their career in AI and CRM. With its flexible curriculum, industry-agnostic design, and focus on practical skills and knowledge, this program is an ideal option for professionals who want to upskill or reskill in this area.

Why this course?

Professional Certificate in Artificial Intelligence Strategies for CRM is highly significant in today's market, where businesses are increasingly adopting AI-driven solutions to enhance customer relationships and improve operational efficiency. According to a survey by the Chartered Institute of Marketing (CIM), 75% of marketers in the UK believe that AI will have a significant impact on their industry by 2025.
Year Percentage of Marketers Believing AI Will Have a Significant Impact
2020 40%
2021 55%
2022 70%
2023 75%

Who should enrol in Professional Certificate in Artificial Intelligence Strategies for CRM?

Ideal Audience for Professional Certificate in Artificial Intelligence Strategies for CRM Professionals seeking to enhance their skills in AI-driven customer relationship management (CRM) systems, particularly those in the UK, where 71% of businesses use CRM software (Source: Salesforce).
Key Characteristics: Marketing, sales, and customer service professionals with basic knowledge of CRM systems, looking to upskill in AI-powered tools to improve customer engagement and conversion rates.
Industry Focus: B2B and B2C businesses, especially those in the UK, with a focus on industries such as finance, healthcare, and e-commerce, where AI-driven CRM can provide a competitive edge.
Learning Objectives: Gain hands-on experience with AI-powered CRM tools, develop skills in data analysis and interpretation, and learn how to implement AI-driven strategies to enhance customer relationships and drive business growth.