Professional Certificate in Advanced Customer Relationship Management

Wednesday, 11 February 2026 19:19:15

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of any successful business strategy.

Our Professional Certificate in Advanced Customer Relationship Management is designed for professionals who want to take their CRM skills to the next level.

Learn how to analyze customer data, identify trends, and develop targeted strategies to drive business growth and customer satisfaction.

Some of the key topics covered in this course include: customer journey mapping, relationship building, and data-driven decision making.

Develop the skills and knowledge needed to become a CRM expert and stay ahead of the competition.

Take the first step towards advancing your career in CRM and explore our course today!

Customer Relationship Management is at the heart of any successful business strategy. Our Professional Certificate in Advanced Customer Relationship Management helps you master the art of building strong, lasting relationships with your customers. By learning from industry experts, you'll gain hands-on experience in CRM software and develop essential skills to drive sales growth, improve customer satisfaction, and increase loyalty. With this course, you'll enjoy enhanced career prospects and a competitive edge in the job market. Unique features include personalized coaching, real-world case studies, and access to a global network of professionals.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Data Analysis and Reporting in CRM •
• Effective Communication Strategies in CRM •
• Managing Customer Expectations and Feedback •
• Personalization and Segmentation in CRM •
• Relationship Building and Maintenance •
• Sales Force Automation and Optimization •
• Social Media Integration in CRM •
• Strategic Planning and Implementation of CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Advanced Customer Relationship Management

The Professional Certificate in Advanced Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing advanced customer relationship management skills, including relationship building, communication, and conflict resolution.
Upon completion, learners will be able to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction and loyalty.
The program is designed to be completed in 12 weeks, with learners receiving access to a range of online learning materials, including video lectures, case studies, and interactive exercises.
Industry relevance is a key aspect of this program, as it is designed to prepare learners for roles in customer-facing industries such as sales, marketing, and customer service.
The Professional Certificate in Advanced Customer Relationship Management is highly relevant to the current job market, with many organizations recognizing the importance of effective customer relationship management in driving business success.
By completing this program, learners can enhance their career prospects and take on more senior roles in customer-facing organizations.
The program is also suitable for those looking to transition into a customer-facing role, as it provides a comprehensive introduction to the principles and practices of customer relationship management.
Overall, the Professional Certificate in Advanced Customer Relationship Management is a valuable investment for anyone looking to develop their skills and knowledge in this area.

Why this course?

Advanced Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £73.4 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
Year Number of Customer Service Jobs
2020 1,434,000
2019 1,394,000
2018 1,354,000

Who should enrol in Professional Certificate in Advanced Customer Relationship Management?

Ideal Audience for Professional Certificate in Advanced Customer Relationship Management Are you a business professional looking to enhance your skills in managing customer relationships in the UK?
Professionals with 2-5 years of experience in sales, marketing, or customer service In the UK, 75% of businesses report that customer relationships are a key factor in driving revenue growth, making this certificate an ideal choice for those looking to upskill.
Individuals seeking to advance their careers in customer-facing roles With a Professional Certificate in Advanced Customer Relationship Management, you can expect a 20% increase in salary and a 15% rise in job satisfaction, making it a worthwhile investment for those looking to progress in their careers.
Business owners and managers looking to improve customer retention and acquisition In the UK, businesses that prioritize customer relationship management see an average increase of 10% in customer loyalty, making this certificate an essential tool for any business looking to stay ahead of the competition.