Professional Certificate in AI-driven Customer Relationship Management in Global Markets

Monday, 13 October 2025 16:56:43

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing Customer Relationship Management (CRM) in Global Markets.

Developed for professionals seeking to enhance their skills in AI-driven CRM, this certificate program equips learners with the knowledge and tools necessary to succeed in today's fast-paced business landscape.

Through a combination of theoretical foundations and practical applications, participants will gain a deep understanding of AI-powered CRM strategies, including data analysis, predictive modeling, and personalized customer engagement.

Designed for business leaders, marketing specialists, and sales professionals, this program is ideal for those looking to stay ahead of the curve in the AI-driven CRM space.

By completing this certificate program, learners will be able to apply AI-driven CRM techniques to drive business growth, improve customer satisfaction, and gain a competitive edge in the global market.

Explore the possibilities of AI-driven CRM and take the first step towards transforming your customer relationship management strategy. Learn more about this exciting opportunity and discover how you can unlock the full potential of AI in CRM.

AI-driven Customer Relationship Management is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to leverage AI technologies to enhance customer experience, drive loyalty, and increase revenue. By mastering AI-driven CRM, you'll gain a competitive edge in the global market. Key benefits include personalized customer interactions, data-driven decision-making, and scalable business operations. Career prospects are vast, with opportunities in industries such as finance, healthcare, and e-commerce. Unique features of the course include real-world case studies and collaborative project work with peers from diverse backgrounds.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Analytics for Customer Relationship Management •
• Artificial Intelligence in Customer Service Chatbots •
• Machine Learning for Predictive Customer Behavior •
• Natural Language Processing for Sentiment Analysis •
• Big Data Management for Customer Insights •
• Cloud Computing for Scalable CRM Systems •
• Cybersecurity for Data Protection in CRM •
• Digital Marketing Automation for Customer Engagement •
• Global Market Trends in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-driven Customer Relationship Management in Global Markets

The Professional Certificate in AI-driven Customer Relationship Management in Global Markets is a comprehensive program designed to equip professionals with the skills and knowledge required to succeed in the rapidly evolving customer relationship management landscape.
This program focuses on the application of Artificial Intelligence (AI) and Machine Learning (ML) technologies to drive customer-centric business strategies and improve customer experience in global markets.
Through a combination of theoretical foundations and practical applications, learners will gain a deep understanding of AI-driven CRM concepts, including data analytics, predictive modeling, and personalization.
Upon completion of the program, learners will be able to analyze customer data, develop targeted marketing campaigns, and optimize business processes using AI and ML techniques.
The program is designed to be completed in approximately 12 weeks, with learners having access to a range of learning resources, including video lectures, case studies, and interactive simulations.
The Professional Certificate in AI-driven Customer Relationship Management in Global Markets is highly relevant to professionals working in customer-facing roles, such as sales, marketing, and customer service, as well as those in business development and strategy.
The program is also relevant to professionals working in related fields, such as data science, analytics, and IT, who want to gain a deeper understanding of AI-driven CRM concepts and their applications in global markets.
By completing this program, learners will gain a competitive edge in the job market and be able to drive business growth and customer satisfaction through the effective use of AI and ML technologies in customer relationship management.
The program is offered by a leading educational institution and is recognized by industry partners and employers, ensuring that learners gain a high-quality education that is aligned with industry needs and expectations.
Learners will also have access to a range of career support services, including resume review, interview preparation, and job placement assistance, to help them achieve their career goals and secure a job in a field related to AI-driven customer relationship management in global markets.

Why this course?

AI-driven Customer Relationship Management has become a crucial aspect of businesses operating in global markets. According to a recent survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI and automation by 2025, with a significant focus on customer relationship management.
Year Investment in AI and Automation (£m)
2020 £430
2021 £630
2022 £840
2023 £1,050
2024 £1,260
2025 £1,460

Who should enrol in Professional Certificate in AI-driven Customer Relationship Management in Global Markets?

Ideal Audience for AI-driven Customer Relationship Management in Global Markets Professionals seeking to enhance their skills in AI and CRM, particularly those in the UK, where 71% of businesses have adopted AI-powered CRM solutions (Source: PwC), and 63% of UK consumers expect a personalized experience when interacting with brands.
Key Characteristics: Marketing and sales professionals, customer success managers, and business analysts with a basic understanding of AI and CRM concepts, looking to upskill and reskill in a rapidly evolving industry.
Industry Affinity: Financial services, retail, and technology sectors, where AI-driven CRM can provide a competitive edge and improve customer engagement.
Learning Goals: Gain a deep understanding of AI-driven CRM concepts, develop practical skills in implementing AI-powered CRM solutions, and stay ahead of the curve in a rapidly changing market.