Professional Certificate in AI-driven Customer Journey Mapping

Friday, 13 February 2026 09:15:24

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer experience, and AI-driven Customer Journey Mapping is at the forefront of this transformation.

Designed for business professionals and marketers, this Professional Certificate program equips learners with the skills to create data-driven customer journey maps using AI tools.

By leveraging AI algorithms and machine learning techniques, participants will gain insights into customer behavior, preferences, and pain points, enabling them to design more effective customer experiences.

Through a combination of online courses and hands-on projects, learners will develop a deep understanding of AI-driven customer journey mapping and its applications in various industries.

Whether you're looking to enhance customer satisfaction, increase loyalty, or drive business growth, AI-driven Customer Journey Mapping is the perfect tool for you.

Explore the world of AI-driven customer journey mapping and discover how to create a more personalized, efficient, and effective customer experience.

AI-driven Customer Journey Mapping is a game-changing approach to understanding customer behavior and preferences. This Professional Certificate program equips you with the skills to create personalized customer journeys using AI-powered tools, resulting in increased customer satisfaction and loyalty. By mastering AI-driven customer journey mapping, you'll gain a competitive edge in the job market, with career prospects in data analysis, marketing, and customer experience. Unique features of the course include hands-on experience with industry-leading AI tools, expert-led workshops, and a supportive community of peers. Unlock the power of AI-driven customer journey mapping and transform your career.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Journey Mapping Fundamentals •
Understanding Customer Pain Points and Needs •
Identifying Touchpoints and Pain Points in AI-driven Customer Journey Mapping •
Data Collection and Analysis Techniques for AI-driven Customer Journey Mapping •
AI-driven Customer Journey Mapping Tools and Technologies •
Designing and Implementing AI-driven Customer Journey Maps •
Measuring and Evaluating the Effectiveness of AI-driven Customer Journey Maps •
AI-driven Customer Journey Mapping for Specific Industries and Sectors •
Advanced Techniques for AI-driven Customer Journey Mapping and Personalization •
Ensuring Data Privacy and Security in AI-driven Customer Journey Mapping

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-driven Customer Journey Mapping

The Professional Certificate in AI-driven Customer Journey Mapping is a comprehensive program designed to equip learners with the skills and knowledge required to create AI-driven customer journey maps that drive business growth and customer satisfaction.
This program focuses on teaching learners how to use AI and machine learning techniques to analyze customer data, identify patterns, and create personalized customer journey maps that meet the evolving needs of customers.
Upon completion of the program, learners will be able to apply AI-driven customer journey mapping techniques to improve customer experience, increase customer loyalty, and drive business revenue.
The program covers a range of topics including customer journey mapping, AI and machine learning, data analysis, and customer experience design.
Learners will gain hands-on experience in using AI tools and platforms to create and analyze customer journey maps, and will have the opportunity to work on real-world case studies to apply their knowledge and skills.
The Professional Certificate in AI-driven Customer Journey Mapping is highly relevant to industries such as retail, finance, healthcare, and technology, where customer experience and loyalty are critical to business success.
The program is designed to be completed in 4-6 months, with learners able to earn a professional certificate upon completion.
The program is taught by industry experts and is designed to be flexible, with learners able to complete the program at their own pace.
The Professional Certificate in AI-driven Customer Journey Mapping is a valuable addition to any learner's skillset, and is highly sought after by employers in the customer experience and AI industries.
Learners can expect to earn a salary increase of up to 20% upon completion of the program, and will have access to a network of industry professionals and employers who can provide job opportunities and career advancement opportunities.

Why this course?

AI-driven Customer Journey Mapping has become a crucial aspect of businesses in the UK, with 71% of companies using customer journey mapping to improve customer experience (Source: CMO Council). This certification is essential for professionals to stay ahead in the industry, as it enables them to create personalized customer experiences, increase customer retention, and drive revenue growth.
Statistic Value
Number of companies using customer journey mapping 71%
Average ROI from customer journey mapping 25%
Number of customers who prefer personalized experiences 85%

Who should enrol in Professional Certificate in AI-driven Customer Journey Mapping?

Ideal Audience for Professional Certificate in AI-driven Customer Journey Mapping Organisations and professionals seeking to enhance customer experience and drive business growth through data-driven insights.
Key Characteristics: Professionals with 2+ years of experience in marketing, customer success, or related fields, working in UK-based businesses with 50+ employees.
Industry Focus: Financial services, retail, healthcare, and technology companies in the UK, with a focus on customer-centric strategies and AI-driven decision-making.
Learning Objectives: Develop skills in AI-driven customer journey mapping, data analysis, and strategy development to drive business growth and customer satisfaction in the UK market.