Professional Certificate in AI-based Customer Relationship Management

Thursday, 12 February 2026 21:20:21

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses manage customer relationships.

Our Professional Certificate in AI-based Customer Relationship Management is designed for professionals who want to harness the power of AI to enhance customer engagement and loyalty.

With this program, you'll learn how to leverage AI-driven tools and techniques to analyze customer data, personalize interactions, and predict customer behavior.

Some key topics covered include AI-powered chatbots, natural language processing, and machine learning algorithms.

By the end of the program, you'll be equipped with the skills to implement AI-based CRM solutions that drive business growth and customer satisfaction.

Don't miss out on this opportunity to future-proof your career in customer relationship management.

AI-based Customer Relationship Management is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to leverage AI-powered tools to enhance customer experience, increase engagement, and drive loyalty. By mastering AI-driven CRM, you'll gain a competitive edge in the job market, with career prospects in data analysis, marketing, and sales. Unique features of the course include hands-on experience with popular AI tools, expert-led workshops, and a personalized project portfolio. Upon completion, you'll be able to analyze customer data, predict behavior, and make data-driven decisions to boost customer satisfaction and retention.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for CRM •
Natural Language Processing (NLP) in Customer Service •
Predictive Analytics for Personalized Customer Experiences •
Chatbots and Virtual Assistants in AI-based CRM •
Sentiment Analysis and Opinion Mining in Customer Feedback •
Data Visualization for Effective Customer Insights •
AI-powered Customer Segmentation and Profiling •
Voice Assistants and Conversational Interfaces in CRM •
Ethics and Bias in AI-based Customer Relationship Management •
Implementing AI-based CRM Solutions in a Business Environment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-based Customer Relationship Management

The Professional Certificate in AI-based Customer Relationship Management is a comprehensive program designed to equip learners with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer relationship management.
This program focuses on teaching learners how to use AI tools and techniques to analyze customer data, personalize interactions, and improve overall customer experience.
Upon completion of the program, learners will be able to apply AI-based CRM strategies to drive business growth and enhance customer satisfaction.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments.
The program is highly relevant to the customer relationship management industry, as more and more companies are adopting AI-based CRM solutions to stay competitive.
Learners can expect to gain hands-on experience with popular AI-powered CRM tools and platforms, such as Salesforce and HubSpot.
The program is designed to be flexible, with learners able to complete coursework on their own schedule.
Upon completion of the program, learners will receive a professional certificate, demonstrating their expertise in AI-based customer relationship management.
The program is ideal for professionals looking to upskill or reskill in the field of customer relationship management, as well as business owners and entrepreneurs seeking to leverage AI in their operations.
The Professional Certificate in AI-based Customer Relationship Management is a valuable investment for anyone looking to stay ahead of the curve in the rapidly evolving world of customer relationship management.

Why this course?

Professional Certificate in AI-based Customer Relationship Management holds immense significance in today's market, where businesses are increasingly adopting AI-driven strategies to enhance customer engagement and retention. According to a survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI technology by 2025, with AI-based CRM being a key area of focus.
Year Investment in AI Technology (£ billion)
2020 £430 million
2021 £630 million
2022 £830 million
2023 £1.04 billion
2024 £1.2 billion
2025 £1.4 billion

Who should enrol in Professional Certificate in AI-based Customer Relationship Management?

Ideal Audience for Professional Certificate in AI-based Customer Relationship Management Are you a business professional looking to enhance your skills in AI-powered CRM? Do you want to stay ahead of the competition in the UK's rapidly growing tech industry?
Key Characteristics: Professionals with 2+ years of experience in sales, marketing, or customer service, working in the UK's finance, retail, or healthcare sectors.
Job Roles: Sales Managers, Customer Success Managers, Marketing Managers, Business Development Managers, and Customer Service Directors.
Industry Focus: Financial Services, Retail, Healthcare, and Technology, with a focus on AI adoption in CRM.
Career Benefits: Enhanced career prospects, increased earning potential, and improved job satisfaction in a rapidly evolving industry.