Professional Certificate in AI-Powered Social Media Customer Service

Sunday, 14 September 2025 13:08:56

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer service, and this Professional Certificate in AI-Powered Social Media Customer Service is designed to equip you with the skills to thrive in this new landscape.


Learn how to leverage AI-driven tools and social media platforms to provide personalized, efficient, and effective customer support, improving customer satisfaction and loyalty.


Targeted at customer service professionals and social media enthusiasts, this course covers the fundamentals of AI-powered customer service, social media marketing, and analytics, ensuring you stay ahead of the curve.


Gain hands-on experience with AI-powered chatbots, sentiment analysis, and social media listening, and develop a strategic approach to customer engagement and retention.


Take the first step towards a career in AI-powered customer service and explore this exciting field further. Enroll now and discover how AI can transform your customer service skills!

AI-Powered Social Media Customer Service is a game-changing certification that revolutionizes the way you interact with customers online. By mastering AI-powered social media customer service, you'll gain the skills to analyze customer feedback, respond to queries, and resolve issues efficiently. This course offers career prospects in top companies, with a median salary of $60,000. Unique features include AI-driven chatbots, sentiment analysis, and social media analytics. You'll also learn about AI-powered customer service tools and how to measure their effectiveness. With this certification, you'll be equipped to handle complex customer queries and drive business growth.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Chatbot Development for Social Media Customer Service •
Natural Language Processing (NLP) for Sentiment Analysis •
Machine Learning Algorithms for Predictive Analytics •
Social Media Listening and Monitoring Tools •
AI-Powered Chatbots for Customer Engagement •
Sentiment Analysis and Opinion Mining Techniques •
Voice Assistants for Social Media Customer Service •
Data Analytics for Social Media Customer Service •
Human-Machine Interface for Social Media Customer Service •
Ethics and Regulations in AI-Powered Social Media Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Powered Social Media Customer Service

The Professional Certificate in AI-Powered Social Media Customer Service is a comprehensive program designed to equip learners with the skills and knowledge required to provide exceptional customer service in the digital age.
This program focuses on the application of Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance customer experience and drive business success.
Through a combination of theoretical foundations and practical applications, learners will gain a deep understanding of AI-powered social media customer service strategies, including chatbots, sentiment analysis, and predictive analytics.
Upon completion of the program, learners will be able to analyze customer data, develop targeted marketing campaigns, and measure the effectiveness of their social media customer service initiatives.
The duration of the program is approximately 4 months, with learners required to complete a series of modules and assignments to demonstrate their knowledge and skills.
Industry relevance is a key aspect of this program, as it addresses the growing need for businesses to adopt AI-powered social media customer service strategies to stay competitive in today's digital landscape.
By the end of the program, learners will have gained the skills and knowledge required to design, implement, and measure the success of AI-powered social media customer service initiatives, making them highly sought after in the job market.
The Professional Certificate in AI-Powered Social Media Customer Service is an ideal program for professionals looking to upskill or reskill in the field of customer service, as well as those interested in exploring the applications of AI and ML in business.
This program is designed to be completed by working professionals, with flexible scheduling options available to accommodate different learning styles and needs.
Upon completion of the program, learners will receive a professional certificate, which can be added to their resume or LinkedIn profile to demonstrate their expertise in AI-powered social media customer service.

Why this course?

AI-Powered Social Media Customer Service has become a crucial aspect of businesses in the UK, with 71% of customers expecting a response within 2 hours (Source: Salesforce). To stay competitive, companies need professionals who can effectively utilize AI-powered tools to provide exceptional customer service.
Year Number of Social Media Users
2018 1.8 billion
2020 3.8 billion
2022 4.2 billion

Who should enrol in Professional Certificate in AI-Powered Social Media Customer Service?

Ideal Audience for Professional Certificate in AI-Powered Social Media Customer Service Are you a customer service professional looking to stay ahead of the curve in the UK's rapidly evolving social media landscape?
Key Characteristics: You're likely a customer service manager, team lead, or individual contributor working for a UK-based business with a strong online presence.
Industry Insights: In the UK, 71% of customers expect a response to their social media queries within 2 hours (Source: Hootsuite). With AI-powered social media customer service, you can provide faster, more accurate support and improve customer satisfaction ratings.
Job Roles: This course is ideal for customer service professionals, social media managers, and business analysts looking to upskill in AI-powered social media customer service.
Learning Objectives: Upon completing this course, you'll gain the knowledge and skills to implement AI-powered social media customer service strategies, improve customer engagement, and increase business efficiency.