Professional Certificate in AI-Powered IT Support Performance Metrics

Thursday, 12 February 2026 16:43:48

International applicants and their qualifications are accepted

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Overview

Overview

AI-Powered IT Support Performance Metrics

Improve your skills in measuring and optimizing IT support performance with this Professional Certificate.

Designed for IT professionals, this course helps you develop a data-driven approach to support performance evaluation.

Learn to analyze and interpret key metrics, identify areas for improvement, and implement data-driven strategies to enhance support performance.

Gain expertise in using AI-powered tools to automate and streamline support processes, reducing mean time to resolve (MTTR) and improving customer satisfaction.

Enhance your career prospects and stay ahead in the industry with this in-demand certification.

Explore the course now and take the first step towards becoming a data-driven IT support professional.

AI-Powered IT support is revolutionizing the way we deliver exceptional customer experiences. Our Professional Certificate in AI-Powered IT Support Performance Metrics will equip you with the skills to measure, analyze, and improve the efficiency of your IT support operations. By mastering AI-Powered metrics, you'll gain a competitive edge in the job market and unlock new career opportunities. This course features expert-led sessions, real-world case studies, and hands-on training, ensuring you stay ahead of the curve. With AI-Powered IT support, you'll enhance customer satisfaction, reduce support costs, and drive business growth.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Satisfaction (CSAT)
• • First Response Time (FRT)
• • Mean Time To Resolve (MTTR)
• • Mean Time Between Failures (MTBF)
• • Service Level Agreement (SLA)
• • Net Promoter Score (NPS)
• • Knowledge Base Management
• • Escalation Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Powered IT Support Performance Metrics

The Professional Certificate in AI-Powered IT Support Performance Metrics is a specialized course designed to equip learners with the skills and knowledge required to measure and improve the performance of AI-powered IT support systems.
This program focuses on the application of artificial intelligence and machine learning techniques to analyze and optimize IT support processes, resulting in enhanced customer satisfaction and reduced support costs.
Upon completion of the course, learners will be able to assess the effectiveness of AI-powered IT support systems, identify areas for improvement, and develop data-driven strategies to optimize performance metrics.
The duration of the course is typically 4-6 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of AI-powered IT support performance metrics.
The course is highly relevant to the IT industry, particularly for professionals working in IT support, operations, or management roles who want to stay up-to-date with the latest trends and technologies in AI-powered IT support.
By completing this course, learners can enhance their career prospects and demonstrate their expertise in AI-powered IT support performance metrics to potential employers.
The course is also beneficial for organizations looking to implement AI-powered IT support systems and require professionals who can measure and optimize their performance.
Overall, the Professional Certificate in AI-Powered IT Support Performance Metrics is an excellent choice for anyone looking to gain a deeper understanding of AI-powered IT support and its role in improving IT support performance metrics.

Why this course?

AI-Powered IT Support Performance Metrics have become increasingly significant in today's market, with the UK being no exception. According to recent statistics, the demand for IT professionals with expertise in AI-powered support is on the rise. In fact, a survey by the UK's IT industry association, CompTIA, found that 75% of UK IT professionals believe that AI will have a significant impact on their work in the next two years.
Metric Value
Number of IT professionals with AI expertise 60%
Percentage of IT budgets allocated to AI-powered support 25%
Number of AI-powered support tools available in the UK 100+

Who should enrol in Professional Certificate in AI-Powered IT Support Performance Metrics?

Ideal Audience for Professional Certificate in AI-Powered IT Support Performance Metrics IT professionals seeking to enhance their skills in AI-powered IT support, particularly those working in the UK, where 71% of IT teams are expected to increase their use of AI by 2025 (Source: Gartner)
Key Characteristics: Professionals with 2+ years of experience in IT support, familiar with IT service management frameworks such as ITIL, and interested in leveraging AI to improve performance metrics, with 60% of UK businesses already using AI to enhance customer experience (Source: PwC)
Industry Focus: IT support, service management, and related fields, with a focus on AI-powered solutions, data analytics, and performance optimization, reflecting the growing demand for AI skills in the UK IT sector, where 40% of IT professionals expect to work with AI by 2025 (Source: KPMG)
Learning Objectives: Gain expertise in AI-powered IT support performance metrics, develop skills to analyze and optimize IT service performance, and stay up-to-date with industry trends and best practices, aligning with the UK's AI strategy to drive economic growth and competitiveness.