Professional Certificate in AI-Powered Customer Journey Mapping

Saturday, 14 February 2026 14:03:26

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer journey mapping, enabling businesses to create personalized experiences.

Designed for professionals seeking to enhance their skills, the Professional Certificate in AI-Powered Customer Journey Mapping equips learners with the knowledge to leverage AI-driven tools and techniques.

Through this program, participants will gain insights into AI-powered customer journey mapping, including data analysis, predictive modeling, and automation.

Some key concepts covered include customer segmentation, journey mapping, and AI-driven analytics.

By the end of the program, learners will be able to apply AI-powered customer journey mapping to drive business growth and improve customer satisfaction.

Take the first step towards mastering AI-powered customer journey mapping and explore this exciting field further.

AI-Powered Customer Journey Mapping is a game-changing certification that empowers professionals to design and optimize customer experiences. By leveraging AI-driven tools, learners will gain a deep understanding of customer behavior, preferences, and pain points. This course offers key benefits such as improved customer satisfaction, increased loyalty, and enhanced business growth. With a strong focus on data analysis and interpretation, participants will develop valuable skills in journey mapping and customer experience design. Career prospects are vast, with opportunities in industries like finance, healthcare, and retail. Unique features include access to exclusive AI-powered tools and a supportive community of like-minded professionals.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Journey Mapping Fundamentals •
Understanding Customer Pain Points and Needs •
Identifying Touchpoints and Pain Points in AI-Powered Customer Journey Mapping •
Data Collection and Analysis Techniques for AI-Powered Customer Journey Mapping •
AI-Powered Tools and Technologies for Customer Journey Mapping •
Machine Learning and Predictive Analytics in Customer Journey Mapping •
Design Thinking and Human-Centered Design in AI-Powered Customer Journey Mapping •
Measuring Success and ROI in AI-Powered Customer Journey Mapping •
Ethical Considerations and Bias in AI-Powered Customer Journey Mapping •
Implementing and Sustaining AI-Powered Customer Journey Mapping

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Powered Customer Journey Mapping

The Professional Certificate in AI-Powered Customer Journey Mapping is a comprehensive program designed to equip learners with the skills and knowledge required to create AI-driven customer journey maps that drive business success.
This program is designed to be completed in approximately 4 months, with learners working at their own pace to achieve the learning outcomes.
Upon completion, learners will be able to apply AI and machine learning techniques to analyze customer data, identify patterns, and create personalized customer journey maps that improve customer engagement and loyalty.
The program covers a range of topics, including AI-powered customer journey mapping, data analysis, and visualization, as well as industry-specific applications and case studies.
The Professional Certificate in AI-Powered Customer Journey Mapping is highly relevant to industries such as retail, finance, healthcare, and technology, where customer experience and personalization are critical to business success.
Learners will gain a deep understanding of how to leverage AI and machine learning to create data-driven customer journey maps that drive business outcomes, such as increased customer retention, improved customer satisfaction, and enhanced revenue growth.
The program is designed to be accessible to learners with little to no prior experience in AI or customer journey mapping, making it an ideal option for professionals looking to upskill and reskill in this rapidly evolving field.
Upon completion, learners will receive a professional certificate that can be added to their resume or LinkedIn profile, demonstrating their expertise in AI-powered customer journey mapping and their commitment to ongoing learning and professional development.

Why this course?

AI-Powered Customer Journey Mapping has become a crucial aspect of businesses in the UK, with 71% of companies using customer journey mapping to improve customer experience (Source: CMO Council). This professional certificate is essential for professionals to stay ahead in the industry, as it enables them to create personalized customer experiences, increase customer satisfaction, and drive business growth.
UK Companies Using Customer Journey Mapping Percentage
Marketing and Sales Teams 55%
IT and Operations Teams 21%
Customer Service Teams 24%

Who should enrol in Professional Certificate in AI-Powered Customer Journey Mapping?

Ideal Audience for Professional Certificate in AI-Powered Customer Journey Mapping Organizations and professionals seeking to enhance customer experience and drive business growth through AI-driven customer journey mapping.
Key Characteristics: Marketing and sales teams, customer experience professionals, data analysts, and business owners in the UK, with 61% of businesses reporting that customer experience is a key differentiator (Source: CEB Global Customer Experience Study, 2020).
Industry Focus: Financial services, retail, healthcare, and technology, where 70% of customers expect a seamless and personalized experience across all touchpoints (Source: PwC's Global Consumer Insights Survey, 2020).
Learning Objectives: Gain a deep understanding of AI-powered customer journey mapping, develop skills to design and implement effective customer journey maps, and apply AI-driven insights to drive business growth and customer satisfaction.