Professional Certificate in AI-Powered Customer Engagement Strategies for Business

Monday, 20 October 2025 10:23:00

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement strategies for businesses, and this Professional Certificate is designed to equip you with the skills to harness its power.


Learn how to leverage AI-powered tools to personalize customer interactions, improve response rates, and increase conversion rates.


Some of the key topics covered in this course include: AI-driven chatbots, sentiment analysis, predictive analytics, and machine learning algorithms.

Gain a deep understanding of how to integrate AI into your customer engagement strategy, and discover new ways to drive business growth and customer satisfaction.


Whether you're a marketing professional, customer service manager, or business owner, this course is perfect for anyone looking to stay ahead of the curve in AI-powered customer engagement.


So why wait? Explore the possibilities of AI-powered customer engagement today and take the first step towards transforming your business.

AI-Powered Customer Engagement Strategies for Business is a comprehensive Professional Certificate program that equips professionals with the skills to leverage AI in customer engagement. By mastering AI-Powered Customer Engagement Strategies for Business, participants can enhance customer experience and drive business growth. The course offers key benefits such as improved customer insights, personalized engagement, and data-driven decision making. With a strong focus on practical applications, participants will gain hands-on experience in developing AI-powered customer engagement strategies. Career prospects are bright, with opportunities in marketing, sales, and customer success. Unique features include expert-led sessions and real-world case studies.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Introduction to AI-Powered Customer Engagement Strategies for Business •
• Understanding Customer Behavior and Preferences •
• AI-Powered Chatbots and Virtual Assistants •
• Natural Language Processing (NLP) for Customer Engagement •
• Machine Learning for Personalized Customer Experiences •
• Sentiment Analysis and Emotional Intelligence •
• Predictive Analytics for Customer Segmentation and Targeting •
• Voice-Activated Customer Engagement Platforms •
• Ethics and Governance in AI-Powered Customer Engagement •
• Measuring ROI and Evaluating AI-Powered Customer Engagement Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Powered Customer Engagement Strategies for Business

The Professional Certificate in AI-Powered Customer Engagement Strategies for Business is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer engagement.
Through this program, learners will gain a deep understanding of AI-powered customer engagement strategies, including chatbots, sentiment analysis, and predictive analytics, which are essential for businesses looking to enhance their customer experience and drive revenue growth.
The program covers a range of topics, including AI fundamentals, machine learning, and data science, providing learners with a solid foundation in AI technology and its applications in customer engagement.
Upon completion of the program, learners can expect to gain the following learning outcomes: develop a comprehensive understanding of AI-powered customer engagement strategies, design and implement effective AI-powered customer engagement solutions, and analyze and interpret data to inform customer engagement decisions.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that culminate in a final project or capstone.
The Professional Certificate in AI-Powered Customer Engagement Strategies for Business is highly relevant to industries such as retail, finance, healthcare, and technology, where AI-powered customer engagement can have a significant impact on business outcomes.
By completing this program, learners can enhance their career prospects and stay ahead of the curve in an industry that is rapidly adopting AI-powered customer engagement strategies.
The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace.
The Professional Certificate in AI-Powered Customer Engagement Strategies for Business is offered by a leading online education provider and is recognized by industry leaders and employers as a mark of excellence in AI-powered customer engagement.

Why this course?

AI-Powered Customer Engagement Strategies are becoming increasingly important for businesses in the UK, with 71% of companies using AI to improve customer experience (Source: Google Charts 3D Column Chart). This trend is expected to continue, with AI-powered chatbots and virtual assistants becoming more prevalent in customer service.
Year AI Adoption Rate
2018 20%
2019 40%
2020 60%
2021 80%

Who should enrol in Professional Certificate in AI-Powered Customer Engagement Strategies for Business?

Ideal Audience for AI-Powered Customer Engagement Strategies for Business Business professionals seeking to enhance customer experience and drive revenue growth through AI-powered strategies are the primary target audience for this Professional Certificate.
Key Characteristics: Professionals with 2+ years of experience in marketing, sales, or customer service, familiar with AI concepts and technologies, and interested in staying up-to-date with industry trends and best practices.
Industry Focus: The UK's customer service industry is expected to reach £43.8 billion by 2025, with AI-powered customer engagement strategies playing a crucial role in driving growth. This certificate is designed for professionals working in various sectors, including finance, retail, and healthcare.
Learning Objectives: Upon completing this certificate, learners will be able to design and implement AI-powered customer engagement strategies, analyze customer data to inform business decisions, and measure the effectiveness of these strategies in driving revenue growth and improving customer satisfaction.