Professional Certificate in AI-Powered Customer Engagement

Saturday, 14 February 2026 17:33:53

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement, and this Professional Certificate is designed to help you harness its power.


Learn how to leverage AI-powered tools to personalize customer interactions, improve response times, and increase overall satisfaction.


Some of the key topics covered in this course include: AI-driven chatbots, natural language processing, and machine learning algorithms.

Develop the skills needed to stay ahead in the competitive world of customer engagement and take your career to the next level.


Join our community of professionals and start exploring the possibilities of AI-powered customer engagement today!

AI-Powered Customer Engagement is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to design and implement AI-driven customer engagement strategies, resulting in increased customer satisfaction and loyalty. By mastering AI-Powered Customer Engagement, you'll gain a competitive edge in the job market, with career prospects in digital marketing and customer experience management. Unique features of the course include hands-on projects, industry expert guest lectures, and access to a community of like-minded professionals. Upon completion, you'll be equipped to drive business growth through data-driven customer engagement.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for AI-Powered Customer Engagement •
Natural Language Processing (NLP) Techniques for Sentiment Analysis •
Chatbot Development and Deployment Strategies •
Predictive Analytics for Personalized Customer Experiences •
Voice Assistants and Conversational Interfaces •
Data Visualization for Effective Customer Insights •
AI-Powered Customer Journey Mapping and Optimization •
Sentiment Analysis and Emotion Detection in Customer Feedback •
Conversational AI for Customer Service and Support •
Ethics and Governance in AI-Powered Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Powered Customer Engagement

The Professional Certificate in AI-Powered Customer Engagement is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer engagement.
Through this program, learners will gain a deep understanding of AI-powered tools and technologies, including natural language processing, machine learning, and predictive analytics, which can be applied to various industries such as retail, finance, and healthcare.
The learning outcomes of this program include the ability to design and implement AI-powered customer engagement strategies, analyze customer data to identify trends and patterns, and develop predictive models to forecast customer behavior.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The industry relevance of this program is high, as AI-powered customer engagement is becoming increasingly important for businesses looking to stay competitive in today's digital landscape.
By completing this program, learners can expect to gain a competitive edge in the job market, with many employers seeking professionals who have expertise in AI-powered customer engagement.
The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace.
Overall, the Professional Certificate in AI-Powered Customer Engagement is a valuable investment for professionals looking to upskill and reskill in the field of AI-powered customer engagement.

Why this course?

AI-Powered Customer Engagement has become a crucial aspect of businesses in the UK, with 71% of companies using AI to enhance customer experience (Source: Google Charts 3D Column Chart). The demand for professionals with expertise in AI-Powered Customer Engagement is on the rise, with a projected growth rate of 34% by 2025 (Source:
Year Growth Rate (%)
2020 20%
2021 25%
2022 30%
2023 34%
). The Professional Certificate in AI-Powered Customer Engagement is essential for professionals looking to stay ahead in the industry. With the increasing adoption of AI in customer engagement, businesses need professionals who can design and implement effective AI-powered customer engagement strategies. The certificate program covers topics such as machine learning, natural language processing, and chatbots, providing learners with the skills and knowledge needed to succeed in this field.

Who should enrol in Professional Certificate in AI-Powered Customer Engagement?

Ideal Audience for Professional Certificate in AI-Powered Customer Engagement Our target audience includes
Business professionals with a passion for innovation looking to upskill in AI and customer engagement, particularly those in the UK.
Marketing and sales teams seeking to enhance their skills in AI-driven customer experience, with 71% of UK businesses expecting to increase their investment in AI by 2025 (Source: PwC).
Data analysts and scientists looking to expand their expertise in AI-powered customer engagement, with 60% of UK businesses using AI to improve customer experience (Source: Gartner).
Anyone interested in staying ahead of the curve in customer engagement and driving business growth through AI-powered customer experiences.