Professional Certificate in AI-Enabled Customer Engagement

Saturday, 14 February 2026 09:11:27

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement, and this Professional Certificate is designed to equip you with the skills to harness its power.


Learn how to leverage AI-driven tools and techniques to create personalized customer experiences, improve response times, and increase customer satisfaction.


Some of the key topics covered in this course include: natural language processing, machine learning, and data analytics.

Develop a deep understanding of AI algorithms and their applications in customer service, and gain hands-on experience with AI-powered tools and platforms.


Whether you're a marketing professional, customer support specialist, or business leader, this Professional Certificate in AI-Enabled Customer Engagement will help you stay ahead of the curve and drive business success.


So why wait? Explore this course today and discover how AI can transform your customer engagement strategy!

AI-Enabled Customer Engagement is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to design and implement AI-powered customer engagement strategies, resulting in increased customer satisfaction and loyalty. By mastering AI-driven tools and techniques, you'll enhance your career prospects in industries such as marketing, sales, and customer service. The course features interactive simulations and real-world case studies, allowing you to apply theoretical knowledge in practical scenarios. Upon completion, you'll be equipped to drive business growth through data-driven customer engagement, making you a highly sought-after professional in the industry.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to AI-Enabled Customer Engagement
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• Natural Language Processing (NLP) for Chatbots
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• Machine Learning for Personalized Customer Experiences
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• Sentiment Analysis and Emotional Intelligence
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• Voice Assistants and Conversational Interfaces
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• Predictive Analytics for Customer Behavior
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• Data Visualization for Customer Insights
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• Ethics and Fairness in AI-Enabled Customer Engagement
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• Implementing AI-Enabled Customer Engagement Solutions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Enabled Customer Engagement

The Professional Certificate in AI-Enabled Customer Engagement is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer engagement.
Through this program, learners will gain a deep understanding of AI-powered tools and technologies, including natural language processing, machine learning, and predictive analytics, which can be applied to various industries such as finance, healthcare, and retail.
The learning outcomes of this program include the ability to design and implement AI-driven customer engagement strategies, analyze customer data to identify trends and patterns, and develop predictive models to forecast customer behavior.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The industry relevance of this program is high, as AI is becoming increasingly important in customer engagement across various sectors, and professionals who possess this skillset are in high demand.
By completing the Professional Certificate in AI-Enabled Customer Engagement, learners can enhance their career prospects and stay ahead of the curve in terms of industry trends and technologies.
Moreover, this program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace, making it an ideal option for working professionals and individuals who want to upskill or reskill in the field of AI and customer engagement.
The program is also designed to be job-ready, with learners receiving a certificate upon completion that can be added to their resume or LinkedIn profile, demonstrating their expertise in AI-powered customer engagement.

Why this course?

Professional Certificate in AI-Enabled Customer Engagement is a highly sought-after credential in today's market, where businesses are increasingly leveraging Artificial Intelligence (AI) to enhance customer engagement. According to a report by the Centre for Economics and Business Research (CEBR), the UK's AI market is expected to reach £4.9 billion by 2025, growing at a CAGR of 22.4% (Source: CEBR, 2020).
Year AI-Enabled Customer Engagement Market Size (£m)
2020 1.4
2021 1.8
2022 2.5
2023 3.4
2025 4.9

Who should enrol in Professional Certificate in AI-Enabled Customer Engagement?

Ideal Audience for Professional Certificate in AI-Enabled Customer Engagement Are you a customer service professional looking to upskill and stay ahead in the UK job market?
Key Characteristics: - Customer-facing roles in industries like finance, retail, and healthcare
Job Titles: - Customer Service Manager, Account Manager, Sales Representative
Industry Insights: - 71% of UK businesses use AI to enhance customer experience (Source: PwC)
Learning Objectives: - Develop AI-powered customer engagement skills to drive business growth
Who Should Enroll: - Individuals seeking to enhance their career prospects in customer-facing roles