Professional Certificate in AI-Driven Customer Engagement in Business

Saturday, 13 September 2025 10:13:23

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement in business, and this Professional Certificate is designed to help you harness its power.


Learn how to leverage AI-driven tools and techniques to create personalized customer experiences, improve engagement rates, and drive business growth.


Some of the key topics covered in this course include: AI-powered chatbots, natural language processing, machine learning algorithms, and data analytics.

Develop the skills and knowledge needed to stay ahead in the competitive business landscape and take your customer engagement to the next level.


Join our community of business professionals and start exploring the possibilities of AI-driven customer engagement today!

AI-Driven Customer Engagement is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to leverage AI-powered tools to create personalized customer experiences, driving loyalty and revenue growth. By mastering AI-driven customer engagement, you'll gain a competitive edge in the market and unlock new career opportunities. Key benefits include enhanced customer insights, automated engagement, and data-driven decision-making. Unique features of the course include hands-on projects, industry expert mentorship, and access to cutting-edge AI technologies. With this certificate, you'll be equipped to drive business success in the AI-driven customer engagement landscape.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals for Business Applications •
Natural Language Processing (NLP) for Customer Engagement •
Predictive Analytics in Customer Relationship Management •
Chatbots and Virtual Assistants in AI-Driven Customer Engagement •
Sentiment Analysis and Opinion Mining for Customer Feedback •
AI-Driven Personalization in Customer Experience •
Voice Assistants and Conversational Interfaces •
Data Visualization for AI-Driven Business Insights •
Ethics and Governance in AI-Driven Customer Engagement •
Implementing AI-Driven Customer Engagement Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Driven Customer Engagement in Business

The Professional Certificate in AI-Driven Customer Engagement in Business is a comprehensive program designed to equip professionals with the skills and knowledge required to leverage Artificial Intelligence (AI) in customer engagement strategies.
Through this program, learners will gain a deep understanding of how AI can be applied to enhance customer experience, improve engagement, and drive business growth. The learning outcomes include developing AI-driven customer engagement models, analyzing customer data to inform engagement strategies, and implementing AI-powered chatbots and virtual assistants.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments. The program is designed to be flexible, allowing learners to balance their studies with their existing work commitments.
The Professional Certificate in AI-Driven Customer Engagement in Business is highly relevant to the retail, finance, and healthcare industries, where AI-powered customer engagement can have a significant impact on business outcomes. By the end of the program, learners will be able to apply AI-driven customer engagement strategies to improve customer satisfaction, loyalty, and retention.
Upon completion of the program, learners will receive a professional certificate, demonstrating their expertise in AI-driven customer engagement. The program is designed to be industry-agnostic, making it accessible to professionals from various backgrounds and industries.
The program is taught by industry experts and practitioners, providing learners with a unique opportunity to learn from the best in the field. The program is also designed to be job-ready, with learners gaining practical skills and knowledge that can be applied immediately in their current roles or future careers.
The Professional Certificate in AI-Driven Customer Engagement in Business is a valuable addition to any professional's skillset, providing a competitive edge in the job market and opening up new career opportunities in AI-powered customer engagement.

Why this course?

Professional Certificate in AI-Driven Customer Engagement in Business holds immense significance in today's market, where businesses are increasingly leveraging Artificial Intelligence (AI) to enhance customer engagement. According to a survey by the Centre for Retail Research, the UK retail industry is expected to invest £1.4 billion in AI by 2025, with 75% of retailers planning to use AI to improve customer experience.
Year Investment in AI (£m)
2020 £430
2021 £630
2022 £840
2023 £1,050
2024 £1,260
2025 £1,400

Who should enrol in Professional Certificate in AI-Driven Customer Engagement in Business?

Ideal Audience for Professional Certificate in AI-Driven Customer Engagement in Business Business professionals seeking to enhance their customer engagement skills and stay ahead in the UK's competitive market, where 70% of businesses believe that AI will significantly impact their customer service by 2025.
Key Characteristics: Professionals with at least 2 years of experience in sales, marketing, or customer service, familiar with AI concepts and technologies, and eager to develop skills in AI-driven customer engagement.
Industry Focus: Finance, retail, healthcare, and technology sectors, where AI-driven customer engagement can lead to increased customer loyalty, improved sales, and enhanced competitiveness.
Learning Objectives: Develop skills in AI-powered chatbots, sentiment analysis, and predictive analytics to create personalized customer experiences, drive business growth, and stay ahead of the competition in the UK's AI-driven market.