Professional Certificate in AI-Based Customer Support Solutions

Wednesday, 11 February 2026 21:24:08

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer support, and this Professional Certificate in AI-Based Customer Support Solutions is designed to equip you with the skills to harness its power.


Learn how to leverage AI-powered chatbots, natural language processing, and machine learning to deliver personalized, efficient, and effective customer support.


Some of the key topics covered in this course include: AI fundamentals, customer journey mapping, sentiment analysis, and automation strategies.

Gain hands-on experience with popular AI tools and platforms, and develop a deep understanding of how to measure and optimize AI-based customer support initiatives.


Whether you're a customer support professional looking to upskill or a business leader seeking to implement AI-driven solutions, this Professional Certificate in AI-Based Customer Support Solutions is the perfect starting point.


Take the first step towards transforming your customer support with AI. Explore this course today and discover how AI can revolutionize your customer experience!

AI-Based Customer Support Solutions is revolutionizing the way businesses interact with their customers. This Professional Certificate program equips you with the skills to design and implement AI-powered customer support systems, enhancing customer experience and driving business growth. You'll learn to leverage machine learning, natural language processing, and chatbots to provide personalized support, resolve issues efficiently, and increase customer satisfaction. With this course, you'll gain a competitive edge in the job market, with career prospects in customer support management and digital transformation. Unique features include hands-on projects, industry expert mentorship, and a comprehensive curriculum.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Chatbot Development for Customer Support •
Natural Language Processing (NLP) for Sentiment Analysis •
Machine Learning for Predictive Analytics in Customer Support •
Voice Assistants for Multichannel Support •
Sentiment Analysis and Emotional Intelligence •
Conversational Design Principles for Effective Support •
AI-Powered Routing and Queue Management •
Integration with CRM Systems for Seamless Data Sharing •
Data Analytics for Performance Monitoring and Improvement •
Ethics and Governance in AI-Based Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Based Customer Support Solutions

The Professional Certificate in AI-Based Customer Support Solutions is a comprehensive program designed to equip learners with the skills and knowledge required to implement AI-powered customer support solutions in various industries.
This program focuses on teaching learners how to design, develop, and deploy AI-based customer support systems that can analyze customer interactions, identify patterns, and provide personalized support.
Upon completion of the program, learners will be able to demonstrate their understanding of AI-based customer support solutions and their ability to apply this knowledge in real-world scenarios.
The program covers a range of topics, including machine learning, natural language processing, and chatbots, as well as the business case for AI-based customer support and the challenges of implementing such solutions.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The Professional Certificate in AI-Based Customer Support Solutions is highly relevant to the customer support industry, as more and more companies are looking to implement AI-powered solutions to improve their customer experience and reduce costs.
Learners who complete the program will gain a competitive edge in the job market, as they will have the skills and knowledge required to design, develop, and deploy AI-based customer support solutions that can drive business success.
The program is also relevant to the broader field of artificial intelligence, as it covers the latest developments and trends in AI and their application in customer support.
Overall, the Professional Certificate in AI-Based Customer Support Solutions is a valuable program that can help learners develop the skills and knowledge required to succeed in the customer support industry and beyond.

Why this course?

Professional Certificate in AI-Based Customer Support Solutions holds immense significance in today's market, where customer support is becoming increasingly automated. According to a survey by the UK's Customer Service Institute, 70% of UK businesses plan to invest in AI-powered customer support solutions by 2025 (Google Charts 3D Column Chart, see below). This trend is expected to continue, with AI-based customer support solutions being adopted by 80% of UK businesses by 2027 (Table 1). Table 1: Adoption of AI-Based Customer Support Solutions in UK Businesses | Year | Adoption Rate | | --- | --- | | 2023 | 40% | | 2024 | 55% | | 2025 | 70% | | 2027 | 80% |

Who should enrol in Professional Certificate in AI-Based Customer Support Solutions?

Ideal Audience for Professional Certificate in AI-Based Customer Support Solutions Are you a customer support professional looking to enhance your skills in AI-powered chatbots and virtual assistants?
Key Characteristics: You should be a customer-facing staff member or a support manager with at least 2 years of experience in customer service, preferably in a UK-based organization.
Industry Background: You work in industries such as finance, healthcare, e-commerce, or technology, where AI-based customer support solutions are increasingly being adopted to improve efficiency and customer satisfaction.
Skills and Knowledge: You have a basic understanding of AI concepts, data analysis, and programming languages like Python or R. You are also familiar with customer service principles and practices.
Career Goals: You aim to become a specialist in AI-based customer support, leading to career advancement opportunities in roles such as AI Support Manager or Customer Experience Director.