Professional Certificate in AI-Based CRM Management

Thursday, 12 February 2026 23:55:42

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing the way businesses manage their customer relationships.

With AI-Based CRM Management, you can streamline your sales, marketing, and customer service processes, leading to increased efficiency and productivity.

Designed for professionals seeking to upskill in AI and CRM, this certificate program equips you with the knowledge and tools to analyze customer data, predict behavior, and personalize interactions.

Learn how to leverage AI-powered chatbots, predictive analytics, and automation to enhance customer experience and drive business growth.

Gain hands-on experience with popular CRM software and AI tools, and develop a strategic approach to implementing AI in your organization.

Take the first step towards transforming your CRM management with AI. Explore the Professional Certificate in AI-Based CRM Management today and discover a smarter way to connect with your customers.

AI-Based CRM Management is revolutionizing the way businesses interact with customers. This Professional Certificate program equips you with the skills to leverage AI in CRM management, enhancing customer experience and driving revenue growth. By mastering AI-powered tools and techniques, you'll gain a competitive edge in the job market. Key benefits include personalized customer interactions, data-driven decision-making, and increased sales productivity. Career prospects are vast, with opportunities in sales, marketing, and customer success. Unique features of the course include hands-on projects, industry expert guest lectures, and a comprehensive curriculum covering AI, CRM, and data analysis.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Preprocessing for AI-Based CRM Management •
• Machine Learning Algorithms for Lead Scoring and Segmentation •
• Natural Language Processing (NLP) for Chatbot Development •
• Predictive Analytics for Customer Churn Prediction •
• AI-Driven Sales Forecasting and Pipeline Management •
• Sentiment Analysis for Social Media Monitoring •
• Workflow Automation for CRM Process Optimization •
• Data Visualization for Insights-Driven Decision Making •
• Ethics and Governance in AI-Based CRM Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Based CRM Management

The Professional Certificate in AI-Based CRM Management is a comprehensive program designed to equip learners with the skills and knowledge required to effectively utilize artificial intelligence (AI) in customer relationship management (CRM) systems. This program focuses on teaching learners how to leverage AI technologies such as machine learning, natural language processing, and predictive analytics to enhance CRM operations, improve customer engagement, and drive business growth. Upon completion of the program, learners can expect to gain a range of skills, including data analysis, AI model development, and implementation of AI-based CRM solutions, which can be applied in various industries, including sales, marketing, and customer service. The duration of the program is typically 4-6 months, with learners required to complete a series of modules and assignments that cover the key concepts and techniques of AI-based CRM management. The Professional Certificate in AI-Based CRM Management is highly relevant to the current job market, as many organizations are looking to adopt AI-powered CRM solutions to stay competitive and improve their customer experience. Learners who complete the program can expect to gain a competitive edge in the job market, with many employers seeking candidates with AI-based CRM skills, particularly in roles such as CRM analyst, sales intelligence specialist, and customer experience manager. The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace, making it an ideal option for working professionals and individuals looking to upskill or reskill in the field of AI-based CRM management.

Why this course?

AI-Based CRM Management has become a crucial aspect of modern business operations, with the UK market being no exception. According to recent statistics, the UK's CRM market is expected to reach £3.4 billion by 2025, growing at a CAGR of 10.3% (Source: MarketsandMarkets). To stay ahead in this competitive landscape, professionals need to possess advanced skills in AI-based CRM management.
Year Market Size (£ billion)
2020 2.3
2021 2.6
2022 3.1
2023 3.4
2024 4.0
2025 4.5

Who should enrol in Professional Certificate in AI-Based CRM Management?

Ideal Audience for Professional Certificate in AI-Based CRM Management Business professionals seeking to enhance their customer relationship management (CRM) skills in the UK, with a focus on those working in sales, marketing, and customer service, are the primary target audience for this program.
Key Characteristics: Professionals with at least 2 years of experience in sales, marketing, or customer service, with a basic understanding of CRM software and technology, are well-suited for this program. In the UK, approximately 70% of businesses use CRM software to manage customer interactions, and 60% of sales teams report using AI-powered tools to personalize customer experiences.
Career Goals: Individuals seeking to advance their careers in CRM management, sales, or marketing, or those looking to transition into these fields, can benefit from this program. In the UK, the demand for skilled CRM professionals is expected to grow by 15% annually, driven by the increasing adoption of AI-powered CRM solutions.
Prerequisites: No prior experience with AI-based CRM management is required, but a basic understanding of CRM software and technology is recommended. The program is designed to be accessible to professionals from various backgrounds, including those with limited technical expertise.