Professional Certificate in AI-Backed IT Support Root Cause Analysis

Friday, 13 February 2026 02:59:12

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI)-Backed IT Support Root Cause Analysis

Discover the power of AI in resolving complex IT issues with our Professional Certificate program.

Designed for IT professionals, this course equips you with the skills to analyze and resolve technical problems using AI-driven tools and techniques.

Learn to identify and address root causes of IT issues, reducing downtime and improving overall system performance.

Gain hands-on experience with AI-powered tools and methodologies, such as predictive analytics and machine learning.

Enhance your career prospects and stay ahead in the rapidly evolving IT landscape.

Take the first step towards mastering AI-Backed IT Support Root Cause Analysis and start resolving complex IT issues today!

AI-Backed IT Support Root Cause Analysis is a game-changing certification that empowers IT professionals to tackle complex issues with unprecedented accuracy. By leveraging AI-driven tools and techniques, learners will gain the skills to identify and resolve root causes of IT problems, leading to improved customer satisfaction and reduced downtime. This course offers enhanced career prospects in the field, as well as the ability to analyze and resolve issues more efficiently. Unique features include hands-on training with industry-leading AI software and expert guidance from experienced instructors.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Root Cause Analysis (RCA) Fundamentals •
Data Analysis and Visualization Techniques •
Machine Learning (ML) and Artificial Intelligence (AI) Concepts •
Predictive Analytics and Modeling •
IT Service Management (ITSM) Frameworks •
Cloud Computing and Virtualization •
Network Troubleshooting and Debugging •
Cybersecurity and Threat Analysis •
Agile Methodologies and Collaboration Tools •
Data-Driven Decision Making and Communication

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI-Backed IT Support Root Cause Analysis

The Professional Certificate in AI-Backed IT Support Root Cause Analysis is a comprehensive program designed to equip learners with the skills and knowledge required to analyze and resolve complex IT issues using artificial intelligence (AI) and machine learning (ML) techniques.
Through this program, learners will gain a deep understanding of the root cause analysis process, including data collection, analysis, and visualization, as well as the application of AI and ML algorithms to identify patterns and trends in IT data.
The program covers a range of topics, including IT service management, incident management, problem management, and change management, all of which are critical components of effective IT support.
Learning outcomes of the program include the ability to analyze complex IT issues, identify root causes, and develop effective solutions using AI and ML techniques, as well as the ability to communicate technical information to non-technical stakeholders.
The duration of the program is typically 12 weeks, with learners completing a series of online modules and assignments to demonstrate their knowledge and skills.
The industry relevance of the program is high, as organizations are increasingly relying on AI and ML to support their IT operations and improve their overall efficiency and effectiveness.
By completing the Professional Certificate in AI-Backed IT Support Root Cause Analysis, learners can enhance their careers in IT support and take advantage of the many benefits that AI and ML can bring to organizations, including improved accuracy, reduced costs, and increased productivity.
The program is designed to be flexible and accessible, with learners able to complete the coursework on their own schedule and at their own pace.
The Professional Certificate in AI-Backed IT Support Root Cause Analysis is a valuable addition to any IT professional's skillset, providing the knowledge and skills required to succeed in a rapidly changing IT landscape.

Why this course?

Professional Certificate in AI-Backed IT Support Root Cause Analysis holds immense significance in today's market, particularly in the UK. According to a recent survey by the IT industry association, CompTIA, 75% of UK IT professionals believe that AI-powered tools will significantly impact the way they perform root cause analysis (RCA) tasks. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT support services is expected to increase by 10% annually, creating a vast array of job opportunities for those with expertise in AI-backed IT support RCA.
Year Percentage Increase in Demand
2020 8%
2021 12%
2022 15%
2023 18%

Who should enrol in Professional Certificate in AI-Backed IT Support Root Cause Analysis?

Ideal Audience for Professional Certificate in AI-Backed IT Support Root Cause Analysis IT professionals seeking to enhance their skills in AI-powered troubleshooting and root cause analysis, particularly those working in the UK's IT support industry, where 71% of organisations experience IT service desk issues (Source: ITSM Academy)
Key Characteristics: Professionals with 2+ years of experience in IT support, familiar with IT service management frameworks such as ITIL, and interested in leveraging AI and machine learning to improve their analytical skills and resolve complex technical issues.
Career Goals: To develop expertise in AI-driven root cause analysis, enhance problem-solving skills, and advance their careers in IT support, with a potential salary increase of up to 15% in the UK (Source: Payscale)
Prerequisites: Basic knowledge of IT concepts, IT service management principles, and familiarity with AI and machine learning fundamentals.