Professional Certificate in AI in Customer Engagement and Sales

Thursday, 19 February 2026 10:18:17

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) in Customer Engagement and Sales


Unlock the power of AI to revolutionize your sales strategy. This Professional Certificate program is designed for sales professionals and business leaders who want to harness the potential of AI to enhance customer engagement and drive revenue growth.

Through a combination of theoretical foundations and practical applications, learners will gain hands-on experience in using AI tools to analyze customer behavior, personalize interactions, and optimize sales processes.


Develop the skills to stay ahead in the competitive sales landscape with our expert-led training, covering topics such as natural language processing, machine learning, and data analytics.

By the end of this program, learners will be equipped to implement AI-driven solutions that lead to increased customer satisfaction, improved sales performance, and enhanced business outcomes.


Take the first step towards transforming your sales strategy with AI. Explore this Professional Certificate program today and discover how AI can help you achieve your business goals.

AI in Customer Engagement and Sales is revolutionizing the way businesses interact with their clients. This Professional Certificate program equips you with the skills to leverage AI technologies to enhance customer experience, drive sales growth, and gain a competitive edge. You'll learn how to design and implement AI-powered chatbots, analyze customer behavior, and personalize marketing campaigns. With this course, you'll enjoy AI-driven insights, improved sales forecasting, and enhanced customer satisfaction. Career prospects are vast, with opportunities in sales, marketing, and customer success. Upon completion, you'll be equipped to drive business success with AI-powered customer engagement and sales strategies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to Artificial Intelligence in Customer Engagement and Sales
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• Machine Learning for Personalized Customer Experiences
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• Natural Language Processing (NLP) for Chatbots and Voice Assistants
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• Predictive Analytics for Sales Forecasting and Lead Scoring
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• Computer Vision for Visual Content Analysis and Recommendation
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• Conversational AI for Customer Service and Support
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• Sentiment Analysis and Opinion Mining for Customer Feedback
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• Recommendation Systems for Personalized Product Suggestions
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• Ethics and Bias in AI for Customer Engagement and Sales
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• AI-Powered Sales Automation and Workflow Optimization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI in Customer Engagement and Sales

The Professional Certificate in AI in Customer Engagement and Sales is a cutting-edge program designed to equip professionals with the skills needed to leverage Artificial Intelligence (AI) in customer engagement and sales.
This program focuses on teaching participants how to use AI tools and techniques to personalize customer experiences, improve sales forecasting, and enhance overall customer engagement.
Upon completion of the program, participants will be able to apply AI-driven strategies to drive business growth and stay ahead of the competition in the rapidly evolving AI landscape.
The learning outcomes of this program include understanding AI concepts, developing AI-powered sales strategies, and implementing AI-driven customer engagement techniques.
The duration of the program is typically 4-6 months, with participants completing a series of online courses and projects to demonstrate their knowledge and skills.
The Professional Certificate in AI in Customer Engagement and Sales is highly relevant to industries such as retail, finance, and healthcare, where AI can be used to improve customer experiences and drive business growth.
By completing this program, participants can enhance their career prospects and stay competitive in the job market, particularly in roles related to customer engagement, sales, and business analytics.
The program is designed to be flexible and accessible, with online courses and self-paced learning options available to accommodate different learning styles and schedules.
Overall, the Professional Certificate in AI in Customer Engagement and Sales is an excellent choice for professionals looking to upskill and reskill in the rapidly evolving AI landscape.

Why this course?

Professional Certificate in AI in Customer Engagement and Sales is a highly sought-after credential in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of marketers believe that AI will significantly impact customer engagement and sales in the next two years (Google Charts 3D Column Chart, 2022).
UK Businesses Investing in AI Percentage
Customer Service Chatbots 60%
Predictive Analytics 55%
Personalized Marketing 80%

Who should enrol in Professional Certificate in AI in Customer Engagement and Sales ?

Ideal Audience for Professional Certificate in AI in Customer Engagement and Sales Are you a sales professional, marketing expert, or business leader looking to stay ahead of the curve in the UK's rapidly evolving customer engagement landscape?
Key Characteristics: You should be a UK-based sales professional, marketing expert, or business leader with at least 2 years of experience in customer-facing roles, seeking to upskill and reskill in AI-powered customer engagement and sales techniques.
Industry Focus: The Professional Certificate in AI in Customer Engagement and Sales is designed for professionals working in industries such as finance, retail, healthcare, and technology, where AI-powered customer engagement and sales are becoming increasingly important.
Career Goals: Upon completion of the course, you can expect to enhance your career prospects and take on more senior roles in customer engagement and sales, with a potential salary increase of up to 20% in the UK job market.