Professional Certificate in AI Chatbots for Social Media Customer Support

Tuesday, 26 August 2025 19:14:09

International applicants and their qualifications are accepted

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Overview

Overview

AI Chatbots for Social Media Customer Support

Develop the skills to create effective AI-powered chatbots that provide top-notch customer support on social media platforms.


Learn how to design, build, and deploy AI chatbots that engage customers, resolve issues, and drive brand loyalty.


Some key concepts you'll cover include: natural language processing, machine learning, and conversational design.

Our Professional Certificate in AI Chatbots for Social Media Customer Support is perfect for:

social media managers, customer support specialists, and marketers looking to enhance their skills in AI-powered customer support.


By the end of this course, you'll be able to:

create personalized chatbot experiences, analyze customer feedback, and measure chatbot performance.

Take the first step towards revolutionizing your social media customer support with AI chatbots. Explore our course today and start building a better customer experience!

AI Chatbots are revolutionizing social media customer support, and this Professional Certificate program will equip you with the skills to create intelligent chatbots that deliver exceptional customer experiences. By mastering AI chatbots, you'll gain a competitive edge in the job market and boost your career prospects in social media customer support. This course offers unique features such as hands-on project work, industry expert guest lectures, and access to a community of like-minded professionals. You'll learn how to design, develop, and deploy AI chatbots that personalize customer interactions and improve customer satisfaction.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Natural Language Processing (NLP) for Chatbots •
Conversational Dialogue Management •
Sentiment Analysis and Emotion Detection •
Intent Identification and Entity Extraction •
Machine Learning for Personalization •
Integration with Social Media Platforms •
Chatbot Design and User Experience •
Voice Assistants and Multimodal Interaction •
Data Analytics and Performance Metrics •
Ethics and Responsible AI in Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI Chatbots for Social Media Customer Support

The Professional Certificate in AI Chatbots for Social Media Customer Support is a comprehensive program designed to equip learners with the skills necessary to create and implement effective AI-powered chatbots for social media customer support. This program focuses on teaching learners how to design, develop, and deploy AI chatbots that can provide 24/7 customer support, improve customer engagement, and increase sales. By the end of the program, learners will be able to create a chatbot that can understand customer queries, provide personalized responses, and resolve issues efficiently. The duration of the program is approximately 4 months, with learners required to complete a series of modules and assignments to demonstrate their understanding of AI chatbots and their application in social media customer support. The program is designed to be flexible, allowing learners to complete the coursework at their own pace. The Professional Certificate in AI Chatbots for Social Media Customer Support is highly relevant to the social media industry, as more and more companies are turning to AI-powered chatbots to provide customer support. By the end of the program, learners will have the skills and knowledge necessary to create and implement AI chatbots that can help businesses improve their customer service and increase their online presence. The program covers a range of topics, including natural language processing, machine learning, and data analysis, as well as the design and development of AI chatbots. Learners will also learn how to integrate their chatbots with social media platforms and measure their effectiveness using key performance indicators (KPIs). Upon completion of the program, learners will receive a Professional Certificate in AI Chatbots for Social Media Customer Support, which can be added to their resume or LinkedIn profile. The program is designed to be industry-recognized, and learners can expect to see a significant increase in their career prospects and earning potential after completing the program.

Why this course?

Professional Certificate in AI Chatbots for Social Media Customer Support holds immense significance in today's market, where customer support is increasingly shifting towards digital channels. According to a survey by the UK's Customer Service Institute, 70% of customers prefer to interact with businesses through social media, highlighting the need for effective AI-powered chatbots.
Year Number of Social Media Users
2018 1.8 billion
2020 3.8 billion
2022 4.2 billion

Who should enrol in Professional Certificate in AI Chatbots for Social Media Customer Support?

Ideal Audience for Professional Certificate in AI Chatbots for Social Media Customer Support Are you a customer support manager or team leader in the UK looking to enhance your skills in AI-powered chatbots for social media? With the rise of digital transformation, 75% of UK businesses now use social media to engage with customers, and AI chatbots are becoming increasingly popular as a tool for improving customer experience.
Key Characteristics Our ideal learner is likely to be a customer-facing professional with at least 2 years of experience in social media customer support, preferably in a UK-based company. They should have a basic understanding of AI concepts and be eager to learn how to design, develop, and deploy AI chatbots for social media.
Job Roles The ideal learner may hold roles such as customer support manager, social media coordinator, or digital marketing specialist. They should be able to apply their knowledge of AI chatbots to improve customer engagement, reduce response times, and increase overall customer satisfaction.
Skills and Knowledge Our ideal learner should possess basic knowledge of AI concepts, including machine learning, natural language processing, and data analysis. They should also have experience with social media platforms, customer relationship management (CRM) software, and content management systems (CMS).