Professional Certificate in AI Chatbots for Social Media Customer Service

Monday, 15 September 2025 01:16:10

International applicants and their qualifications are accepted

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Overview

Overview

AI Chatbots for Social Media Customer Service

Develop the skills to create conversational AI chatbots that revolutionize social media customer service.

Learn how to design, build, and deploy chatbots that provide 24/7 support, improve customer engagement, and increase brand loyalty.

Some of the key topics covered in this course include: AI-powered chatbots, natural language processing, machine learning, and social media marketing.

Our Professional Certificate in AI Chatbots for Social Media Customer Service is perfect for:

Marketing professionals, customer service managers, and IT specialists looking to upskill and reskill in the field of AI chatbots.

By the end of this course, you'll be able to:

Develop a deep understanding of AI chatbots and their applications in social media customer service.

Take the first step towards a career in AI chatbots and explore our course today!

AI Chatbots are revolutionizing social media customer service, and this Professional Certificate program will equip you with the skills to create intelligent chatbots that engage and resolve customer issues. By mastering AI chatbots, you'll gain a competitive edge in the job market and boost your career prospects in social media customer service. This course offers unique features such as hands-on project work, industry expert guest lectures, and a supportive community of peers. Upon completion, you'll be able to design and develop AI chatbots that provide exceptional customer experiences, leading to increased customer satisfaction and loyalty.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Natural Language Processing (NLP) for Chatbots •
Conversational Dialogue Management •
Sentiment Analysis and Emotion Detection •
Intent Identification and Entity Extraction •
Machine Learning for Personalization •
Integration with Social Media Platforms •
Chatbot Design and User Experience •
Voice Assistants and Multimodal Interaction •
Data Analytics and Performance Metrics •
Ethics and Responsible AI in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI Chatbots for Social Media Customer Service

The Professional Certificate in AI Chatbots for Social Media Customer Service is a comprehensive program designed to equip learners with the skills and knowledge required to create and implement effective AI-powered chatbots for social media customer service. This program is designed to be completed in approximately 4-6 months, with learners working at their own pace to achieve the learning outcomes. The duration of the program allows learners to balance their studies with their existing work commitments, making it an ideal option for professionals looking to upskill in the field of AI chatbots. The learning outcomes of this program include designing and developing AI chatbots that can understand and respond to customer inquiries, as well as analyzing and improving the performance of existing chatbots. Learners will also gain knowledge of the latest trends and best practices in AI chatbots for social media customer service, including natural language processing, machine learning, and data analytics. The Professional Certificate in AI Chatbots for Social Media Customer Service is highly relevant to the social media industry, as more and more companies are turning to AI-powered chatbots to improve their customer service. By completing this program, learners will gain the skills and knowledge required to create and implement effective AI chatbots that can help businesses to increase customer engagement, reduce support costs, and improve overall customer satisfaction. The program is designed to be industry-agnostic, with a focus on the practical application of AI chatbots in real-world scenarios. Learners will work on case studies and projects that are relevant to the social media industry, allowing them to develop a deep understanding of how AI chatbots can be used to improve customer service and drive business success. Overall, the Professional Certificate in AI Chatbots for Social Media Customer Service is a valuable investment for professionals looking to upskill in the field of AI chatbots. With its comprehensive curriculum, flexible duration, and industry relevance, this program is an ideal option for anyone looking to gain the skills and knowledge required to create and implement effective AI-powered chatbots for social media customer service.

Why this course?

Professional Certificate in AI Chatbots for Social Media Customer Service is a highly sought-after skill in today's market, with the UK's customer service industry expected to reach £13.4 billion by 2025 (Source: Statista). To stay ahead of the competition, businesses need to adopt AI-powered chatbots that can provide 24/7 support and personalized experiences for their customers.
UK Customer Service Industry Expected Revenue (£ billion)
2020 £10.3
2025 £13.4

Who should enrol in Professional Certificate in AI Chatbots for Social Media Customer Service?

Ideal Audience for Professional Certificate in AI Chatbots for Social Media Customer Service Are you a customer service professional looking to enhance your skills in the UK, where 70% of businesses use social media to engage with customers?
Key Characteristics: You should be at least 18 years old, have a good understanding of social media platforms, and be able to commit to 12 weeks of study.
Job Roles: Customer Service Representatives, Social Media Coordinators, and Digital Marketing Specialists in the UK can benefit from this certificate, with 60% of businesses expecting their employees to have AI and chatbot skills by 2025.
Learning Objectives: Upon completion, you'll be able to design, develop, and deploy AI-powered chatbots for social media customer service, improving customer engagement and reducing support queries by 30% in the UK.