Professional Certificate in AI Chat Support for IT

Friday, 13 February 2026 03:45:34

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) Chat Support

is designed for IT professionals looking to enhance their skills in AI-powered customer service. This course focuses on developing expertise in chatbots, natural language processing, and machine learning to create intelligent chat support systems.
Learn how to design and implement AI chatbots that provide personalized support to customers, improving their overall experience. You'll also explore the benefits of AI chat support, such as increased efficiency and cost savings.
By completing this Professional Certificate in AI Chat Support, you'll gain the knowledge and skills needed to integrate AI into your existing IT infrastructure, taking your organization to the next level of customer service.
Take the first step towards revolutionizing your IT career with AI chat support. Explore this course and discover how you can make a meaningful impact on your organization's customer experience.

AI Chat Support is revolutionizing the way we interact with technology, and this Professional Certificate in AI Chat Support for IT is the perfect way to get ahead in the industry. By mastering the art of AI-powered chat support, you'll gain the skills to deliver exceptional customer experiences, enhance your organization's efficiency, and boost employee productivity. With this course, you'll learn how to design and implement AI chatbots, analyze customer feedback, and optimize chat support processes. You'll also gain a deep understanding of the latest AI technologies and their applications in the IT sector.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Natural Language Processing (NLP) for Chatbots •
Conversational Dialogue Management •
Sentiment Analysis and Emotion Detection •
Intent Identification and Entity Extraction •
Machine Learning for Chat Support •
Chatbot Development Frameworks (e.g. Dialogflow, Rasa) •
Integration with CRM and Customer Service Systems •
Voice and Text-Based Conversational Interfaces •
Ethics and Bias in AI Chat Support •
Measuring and Evaluating Chatbot Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI Chat Support for IT

The Professional Certificate in AI Chat Support for IT is a comprehensive program designed to equip learners with the skills and knowledge required to provide exceptional customer support using artificial intelligence (AI) chatbots. This program focuses on teaching learners how to design, develop, and deploy AI-powered chat support systems that can understand and respond to customer inquiries in a natural and intuitive way. By the end of the program, learners will be able to create chatbots that can handle complex customer issues, provide personalized support, and improve overall customer satisfaction. The learning outcomes of this program include understanding the fundamentals of AI and machine learning, designing and developing chatbots, integrating chatbots with existing customer support systems, and measuring the effectiveness of chatbot-based support. Learners will also gain hands-on experience in building and deploying chatbots using popular platforms and tools. The duration of the program is typically 4-6 months, with learners completing a series of online courses and projects that culminate in a final capstone project. Throughout the program, learners will have access to industry experts, mentors, and peers who can provide guidance and support. The Professional Certificate in AI Chat Support for IT is highly relevant to the IT industry, as more and more companies are turning to AI-powered chatbots to improve their customer support operations. By acquiring the skills and knowledge required to design, develop, and deploy AI chatbots, learners can position themselves for success in this rapidly growing field.

Why this course?

Professional Certificate in AI Chat Support is a highly sought-after skill in today's IT market, particularly in the UK. According to a recent survey by the UK's Office for National Statistics (ONS), the number of people working in the IT sector has increased by 13% since 2020, with AI and chatbots being a key area of focus.
Year Number of Jobs
2020 10,000
2021 13,000
2022 16,000
The demand for AI chat support professionals is expected to continue growing, with a report by the UK's Digital Skills Council predicting that the number of jobs in this field will increase by 20% by 2025.

Who should enrol in Professional Certificate in AI Chat Support for IT?

Ideal Audience for Professional Certificate in AI Chat Support for IT Are you a tech-savvy individual looking to upskill in AI-powered chat support?
Professionals in IT and customer service In the UK alone, the customer service industry employs over 1.3 million people, with AI chatbots expected to increase this number by 30% by 2025.
IT support specialists With the rise of digital transformation, IT support teams are facing increasing demands to provide 24/7 support using AI-powered chatbots, making this course ideal for those looking to enhance their skills.
Digital marketing professionals As more businesses shift their focus to online marketing, digital marketing professionals can benefit from this course to learn how to integrate AI chatbots into their campaigns and improve customer engagement.
Anyone interested in AI and customer service Whether you're a recent graduate or an experienced professional, this course is perfect for anyone looking to gain the skills and knowledge needed to succeed in the AI-powered chat support industry.