Professional Certificate in AI Applications in IT Service Management

Friday, 13 February 2026 09:18:57

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) Applications


in IT Service Management is a Professional Certificate that equips learners with the skills to design, implement, and manage AI-driven solutions for service management. This program is ideal for IT professionals seeking to enhance their knowledge of AI applications in service management.


Some key areas of focus include:

AI-powered service desk, AI-driven incident management, and AI-based predictive analytics for service management. The program also covers the integration of AI with existing service management tools and platforms.


By completing this Professional Certificate, learners will gain a deeper understanding of how AI can be applied to improve service management processes, leading to increased efficiency, reduced costs, and enhanced customer satisfaction.


Are you ready to explore the potential of AI in IT Service Management? Start your journey today and discover how AI can transform your service management practices!

AI Applications are revolutionizing the IT service management landscape, and this Professional Certificate program is designed to equip you with the skills to harness their power. By combining AI with IT service management, you'll gain a competitive edge in the job market. Key benefits include automated process optimization, personalized customer experiences, and data-driven decision making. Career prospects are vast, with opportunities in IT service management, business analysis, and more. Unique features of the course include real-world case studies and collaborative project work with industry experts. Upon completion, you'll be equipped to drive business growth and innovation with AI applications in IT service management.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Machine Learning Fundamentals •
Artificial Intelligence (AI) Applications in IT Service Management •
Natural Language Processing (NLP) for Chatbots •
Predictive Analytics and Forecasting •
Deep Learning Techniques for Image Recognition •
Conversational AI and Voice Assistants •
Sentiment Analysis and Text Classification •
AI-Powered Automation in IT Service Management •
Ethics and Governance in AI Applications •
AI-Driven Decision Making in IT Service Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in AI Applications in IT Service Management

The Professional Certificate in AI Applications in IT Service Management is a comprehensive program designed to equip learners with the necessary skills and knowledge to implement Artificial Intelligence (AI) and Machine Learning (ML) in IT service management. This program focuses on the practical application of AI and ML in IT service management, enabling learners to design, develop, and implement AI-powered solutions that drive business value and improve customer experience.
By the end of the program, learners will be able to analyze business needs and develop AI-driven strategies to improve IT service management processes.
The program covers a range of topics, including AI and ML fundamentals, data science, and IT service management best practices.
Learners will also gain hands-on experience with popular AI and ML tools and technologies, such as TensorFlow, PyTorch, and RPA.
The duration of the program is typically 12 weeks, with learners completing a series of online modules and assignments.
Upon completion, learners will receive a Professional Certificate in AI Applications in IT Service Management, recognized by industry leaders and employers.
The program is highly relevant to the IT service management industry, as organizations increasingly adopt AI and ML to improve efficiency, reduce costs, and enhance customer satisfaction.
By gaining the skills and knowledge required to implement AI and ML in IT service management, learners can drive business growth, improve competitiveness, and stay ahead of the curve in this rapidly evolving field.

Why this course?

Professional Certificate in AI Applications is a highly sought-after credential in the IT service management industry, particularly in the UK. According to a recent survey by the Chartered Institute of IT (CIIT), 75% of IT professionals in the UK believe that AI will significantly impact their job roles in the next five years. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for AI and machine learning professionals is expected to increase by 30% by 2025.
Year AI Adoption Rate
2018 20%
2020 40%
2022 60%

Who should enrol in Professional Certificate in AI Applications in IT Service Management?

Ideal Audience for Professional Certificate in AI Applications in IT Service Management IT professionals seeking to enhance their skills in AI-driven service management, particularly those working in the UK, where 71% of IT leaders believe AI will have a significant impact on their organizations by 2025 (Source: IT Pro).
Key Characteristics: Professionals with 2+ years of experience in IT service management, familiar with ITIL and Agile methodologies, and interested in exploring AI applications in service desk, incident management, and problem management.
Industry Focus: IT service management, AI, machine learning, data analytics, and digital transformation, with a focus on the UK's growing demand for AI-skilled professionals, where the number of AI jobs is expected to increase by 30% by 2025 (Source: Indeed).
Learning Objectives: Gain hands-on experience with AI applications in IT service management, develop skills in AI-driven service desk, incident management, and problem management, and enhance career prospects in the UK's AI-driven IT industry.