Postgraduate Certificate in e-Customer Relationship Management

Sunday, 15 February 2026 01:34:40

International applicants and their qualifications are accepted

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Overview

Overview

Electronic Customer Relationship Management (e-CRM) is a vital tool for businesses to manage customer interactions.

Designed for professionals seeking to enhance their skills in e-CRM, this Postgraduate Certificate aims to equip learners with the knowledge and expertise needed to implement effective e-CRM strategies.

Some of the key topics covered in the course include e-CRM software, data analysis, and customer relationship management techniques.

By the end of the program, learners will be able to analyze customer data, develop targeted marketing campaigns, and measure the success of e-CRM initiatives.

Whether you're looking to advance your career or start your own business, this Postgraduate Certificate in e-CRM can help you stay ahead of the competition.

So why wait? Explore the possibilities of e-CRM today and discover how it can transform your business.

e-Customer Relationship Management is a cutting-edge course that equips you with the skills to build and maintain strong online relationships with customers. By mastering e-CRM techniques, you'll enhance customer engagement, increase loyalty, and drive business growth. This postgraduate certificate program offers flexible learning options and industry-recognized accreditation, making it an ideal choice for professionals seeking to upskill. You'll gain expertise in data analysis and digital marketing, as well as develop a deep understanding of customer behavior and preferences. With career prospects in high demand, this course can open doors to exciting opportunities in business development and marketing management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Customer Relationship Management (CRM) Systems
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• E-Customer Relationship Management (e-CRM)
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• Digital Marketing Strategies for Customer Engagement
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• Social Media Marketing for Customer Relationship Management
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• Customer Data Management and Analytics
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• Mobile and Web Applications for Customer Interaction
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• Data-Driven Decision Making in Customer Relationship Management
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• Measuring Customer Satisfaction and Loyalty
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• Customer Experience Management in E-CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in e-Customer Relationship Management

The Postgraduate Certificate in e-Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills required to effectively manage customer relationships in the digital age.
This program focuses on teaching students how to leverage technology to build strong, long-lasting relationships with customers, resulting in increased customer satisfaction and loyalty.
Upon completion of the program, students will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service solutions using e-CRM tools and platforms.
The duration of the program is typically one year, with students required to complete a minimum of 60 credits of coursework and research.
Industry relevance is a key aspect of this program, as e-CRM is a rapidly growing field with a high demand for skilled professionals who can help businesses succeed in the digital marketplace.
The program is designed to be completed by working professionals, with flexible study options available to accommodate their busy schedules.
Graduates of the program can expect to secure high-paying jobs in e-CRM, marketing, and customer service, with salaries ranging from $60,000 to over $100,000 per year.
The program is also relevant to those interested in pursuing a career in digital marketing, as e-CRM is a key component of any successful online marketing strategy.
Overall, the Postgraduate Certificate in e-Customer Relationship Management is an excellent choice for individuals looking to advance their careers in e-CRM, digital marketing, or customer service.

Why this course?

Postgraduate Certificate in e-Customer Relationship Management holds significant importance in today's market, where digital transformation has become the norm. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that digital marketing is crucial for their success. Moreover, a report by the Digital Marketing Institute states that 60% of UK marketers believe that customer relationship management (CRM) is essential for their business.
Year Percentage of UK Businesses Believing in Digital Marketing
2015 40%
2018 60%
2020 75%

Who should enrol in Postgraduate Certificate in e-Customer Relationship Management?

Ideal Audience for Postgraduate Certificate in e-Customer Relationship Management Are you a marketing professional, business owner, or entrepreneur looking to enhance your skills in digital customer engagement? Do you want to stay ahead of the competition in the UK's rapidly evolving business landscape?
Key Characteristics: Professionals with at least 2 years of experience in marketing, sales, or customer service, preferably in the UK. Those interested in e-commerce, digital marketing, and customer experience.
Career Goals: To develop expertise in e-CRM, digital marketing, and customer experience, leading to career advancement opportunities in the UK's thriving business sector. According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that digital marketing is crucial for their success.
Prerequisites: A bachelor's degree in a relevant field, or equivalent experience. Proficiency in Microsoft Office and basic knowledge of digital marketing tools.