Postgraduate Certificate in Strengthening Customer Relationships through Feedback

Tuesday, 17 February 2026 11:01:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Postgraduate Certificate in Strengthening Customer Relationships through Feedback.

Designed for professionals seeking to enhance their skills in collecting, analyzing, and acting upon customer feedback, this program equips learners with the knowledge and tools necessary to build stronger, more meaningful relationships with customers.

Through a combination of theoretical foundations and practical applications, learners will gain a deep understanding of the importance of feedback in driving business growth and customer satisfaction.

By the end of the program, learners will be able to:

Develop effective feedback strategies to improve customer relationships and drive business success.

Join our community of like-minded professionals and take the first step towards mastering the art of customer relationship management.

Feedback is the lifeblood of any successful business, and the Postgraduate Certificate in Strengthening Customer Relationships through Feedback is designed to help you harness its power. This course will equip you with the skills and knowledge to collect, analyze, and act on customer feedback, leading to improved customer satisfaction, loyalty, and retention. By the end of the program, you'll be able to feedback like a pro, identifying areas for improvement and implementing changes that drive business growth. With a strong focus on practical application, you'll gain a competitive edge in the job market, opening doors to career opportunities in customer experience management, market research, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Feedback Analysis •
• Effective Communication Skills •
• Relationship Mapping and Segmentation •
• Sentiment Analysis and Interpretation •
• Building Trust and Credibility •
• Active Listening and Empathy •
• Conflict Resolution and Negotiation •
• Personal Branding and Reputation Management •
• Feedback Loop and Continuous Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Postgraduate Certificate in Strengthening Customer Relationships through Feedback

The Postgraduate Certificate in Strengthening Customer Relationships through Feedback is a specialized program designed to equip professionals with the skills and knowledge necessary to build and maintain strong customer relationships. This program focuses on the importance of feedback in customer relationship management, teaching students how to collect, analyze, and act upon customer feedback to drive business growth and improvement. By the end of the program, students will be able to identify and address customer needs, develop effective communication strategies, and create a customer-centric culture within their organization. The duration of the Postgraduate Certificate in Strengthening Customer Relationships through Feedback is typically one year, consisting of two semesters of full-time study. This allows students to balance their academic responsibilities with their professional commitments, ensuring that they can apply their new skills and knowledge in their current role. The program is highly relevant to industries that rely heavily on customer relationships, such as retail, hospitality, and healthcare. By understanding how to strengthen customer relationships through feedback, professionals in these sectors can improve customer satisfaction, increase loyalty, and ultimately drive business success. Upon completion of the program, students will have gained a deep understanding of the role of feedback in customer relationship management and will be equipped with the skills and knowledge necessary to implement effective feedback strategies within their organization. This will enable them to make a positive impact on their business and contribute to its continued growth and success.

Why this course?

Postgraduate Certificate in Strengthening Customer Relationships through Feedback is a highly relevant and in-demand program in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer feedback is crucial for improving customer relationships (Source: CIM, 2020). Moreover, a study by the University of Warwick found that companies that collect and act on customer feedback are more likely to experience increased customer loyalty and retention (Source: University of Warwick, 2019).
Statistic Percentage
UK businesses that believe customer feedback is crucial 85%
Companies that collect and act on customer feedback 25%

Who should enrol in Postgraduate Certificate in Strengthening Customer Relationships through Feedback?

Postgraduate Certificate in Strengthening Customer Relationships through Feedback is ideal for professionals seeking to enhance their skills in customer service and relationship management.
Ideal Audience: This postgraduate certificate is designed for UK-based customer service professionals, with 71% of businesses in the UK relying on customer feedback to improve their services (Source: CIPD).
Key Characteristics: Our students are typically experienced customer service managers, looking to develop their skills in collecting, analyzing, and acting on customer feedback to drive business growth and customer satisfaction.
Career Benefits: Upon completion, graduates can expect to see improvements in customer retention, increased customer loyalty, and enhanced reputation, with 85% of UK businesses believing that customer feedback is essential to their success (Source: CIPD).